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Mary Frey

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Mary Frey

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Shop policies

Last updated on February 12, 2011
Welcome to EthosIce Glass Beads. I love what I do and strive to make high quality lampwork beads. All my beads are kiln annealed for strength and durability. If you decide to make one or several of these beads yours, I will do my best for it to be the best experience possible.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
  • Money Order
Returns and exchanges
If there is a problem with the item not arriving or arriving damaged, I will make every effort to help you, but cannot be held responsible if no insurance was purchased.

Should you simply decide you do not want the item for whatever reason I will gladly exchange the item for something more to your liking. All exchanges must be taken place within 14 days of purchase and all shipping cost will be the responsibility of the customer. If you have any questions about an item please email me before purchasing. marymfrey [!at] gmail.com
Payment
Paypal is the preferred payment method. I also accept Money orders, items will be sent after payment is received.
Shipping
I will ship every item in well packaged, padded envelopes or boxes within 48 hours of purchase. Or, on very rare occasions, within 72 hours of purchase.

For domestic shipping, the method is via 1st class USPS mail. EthosIce Glass Beads reserves the right, however, to ship via another mail carrier or method, depending upon the circumstances. I will use recycled shipping materials when possible to cut down on environmental waste.

It does seem that the USPS generally does a good job of taking care shipments. If you do choose to get insurance, however, please include an extra $1.25 in your paypal payment and indicate at checkout that these extra funds are for insurance.

INTERNATIONAL SHIPPING:
The flat fee Priority International Envelope by USPS usually costs around $12. I will double check for you before mailing to see if there is a more cost effective method for your package. If there is, I will send it that way automatically and issue a credit for the difference to your paypal account. Unfortunately, insurance is not offered on international packages at this time.
Additional policies and FAQs
I carefully inspect all my beads. Beads are guaranteed for 30 days from cracking under normal wear. If a beads cracks within 30 days it will be cheerfully refund the cost minus shipping or replace with something similar.