ettadiem
Shop policies
Last updated on
February 6, 2011
Welcome to the Etta Diem shop, and thank you for stopping by. You will find a selection of artwork here created by Bethalynne Bajema and Myke Amend, along with a variety of crafty and handmade items. The name Etta Diem refers to a fictional character who runs a store filled with eccentric purchases. She also writes strange fiction and makes well intentioned but slightly dangerous craft things in her spare time. She makes a good collective name to work & sell under.
We're inspired by things that fall into the dark fantasy and steampunk genre, so much of what you find here will most likely be of that nature.
We're inspired by things that fall into the dark fantasy and steampunk genre, so much of what you find here will most likely be of that nature.
Accepted payment methods
Returns and exchanges
Regular prints can be exchanged if there is some sort of defect. Because of the limited edition nature of decorated framed work, originals and giclee prints, those items will need to be returned to us with reason for return before we'll discuss a refund. There are no exchanges for those items, only a refund after the item has been returned.
SHIPPING DAMAGES: In these cases we will send a replacement (if one exists) as soon as the claim is underway. If those items are one of a kind, then please be sure to file such postal claims so that *you* receive said refund, not us. We will do everything we can to assist you in your claim.
SHIPPING DAMAGES: In these cases we will send a replacement (if one exists) as soon as the claim is underway. If those items are one of a kind, then please be sure to file such postal claims so that *you* receive said refund, not us. We will do everything we can to assist you in your claim.
Payment
We use paypal for all of our orders. We prefer payment at the time of sale, but will allow a three day grace period to make payment. If payment has not been made after three days without the buyer contacting us, the sale will be canceled and the item will be restocked.
If you need to cancel an order simply contact us.
Taxes, if applicable, are paid by the seller.
If you need to cancel an order simply contact us.
Taxes, if applicable, are paid by the seller.
Shipping
Shipping in the USA is UPS or USPS priority on large items, and first class mail on small items (mini prints, 4x7 prints, 8x10 prints, and greeting cards). All items are shipped well-protected, all orders $37 or more are shipped insured (though we guarantee every shipment). Overseas shipping is sent first class US mail, *not* UPS, since UPS ads a hidden surcharge for the receiver. We tend to get orders out same day to 3 days, but sometimes rare circumstances require us to ship as late as 7 days after the order is placed. If for any reason we are shipping 7 days or more after the expected date, we will write you to let you know when the shipment will happen - and what bonus items you'll be getting for the unforeseen delay.
Additional policies and FAQs
We do custom orders. If you want a particular print framed and decorated, or a box purse specially made with some particular artwork, send us a message for details.