EugeniaTransylvania
Shop policies
Last updated on
April 14, 2016
Welcome to EugeniaTransylvania !
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Return Policy
If you are unsatisfied with your product, please contact me in maximum 14 days from the moment you received your package. You will get a full refund if the package is sent back in the same conditions(not broken, damaged in any way). Shipping costs for returning are supported by the client. We don't accept money refunds if the client didn't pick up the package.
We only send our products by envelope! No package was ever lost. There were only some delays in sending some packages. If a package is lost we will return your money.
Before beginning the investigation the postal office waits 30 days and then they can confirm if the package is lost or it's still on its way to the client. You must understand that we cannot return your money before we know for sure that the package is lost. We hope this will never happen. Until know we didn't have this kind of problem.
Thank you for understanding !
If you are unsatisfied with your product, please contact me in maximum 14 days from the moment you received your package. You will get a full refund if the package is sent back in the same conditions(not broken, damaged in any way). Shipping costs for returning are supported by the client. We don't accept money refunds if the client didn't pick up the package.
We only send our products by envelope! No package was ever lost. There were only some delays in sending some packages. If a package is lost we will return your money.
Before beginning the investigation the postal office waits 30 days and then they can confirm if the package is lost or it's still on its way to the client. You must understand that we cannot return your money before we know for sure that the package is lost. We hope this will never happen. Until know we didn't have this kind of problem.
Thank you for understanding !
Payment
If you need help with your first purchase on Etsy,Here is a helpful guide: http://www.etsy.com/help_guide_checkout.php I accept Paypal (you can pay with a credit card using Paypal ). Payment is due and payable within 7 days of your purchase and I will cancel the transaction if I don't hear back from you within that time. Make sure that Paypal has your valid address so that your package arrives in the right place! Buyers are responsible for any customs fees applicable. .
Prices are not negotiable .
For a 100 $ (without shipping) order or more we will send you an extra 10%
For a 150 $ (without shipping) order or more we will send you an extra 15 %
The bonus is added to the 10-15% mentioned above.
Leather pieces are not tailored, nor tailored at request... The big leath
er pieces are the most expesive. I do not cut a big piece to make smaller and cheaper pieces. It's a pity to cut a big piece... :)
Small pieces are left from different previous projects.
All pieces have irregular shapes and are a bit bigger (1-3 cm. bigger) than it's written. I measure only the useful surface.
What is displayed in the store is sold how it is.... For now i don't have anything else... just what is displayed.
Thank you !
Prices are not negotiable .
For a 100 $ (without shipping) order or more we will send you an extra 10%
For a 150 $ (without shipping) order or more we will send you an extra 15 %
The bonus is added to the 10-15% mentioned above.
Leather pieces are not tailored, nor tailored at request... The big leath
er pieces are the most expesive. I do not cut a big piece to make smaller and cheaper pieces. It's a pity to cut a big piece... :)
Small pieces are left from different previous projects.
All pieces have irregular shapes and are a bit bigger (1-3 cm. bigger) than it's written. I measure only the useful surface.
What is displayed in the store is sold how it is.... For now i don't have anything else... just what is displayed.
Thank you !
Shipping
Shipping time is usually 9-17 working days -European Union 3-8 working days .
(or more if there are holidays)
It will be shipped worldwide .
Ready to dispatch in:
The item will ship in about 2-3 days after payment.
If you have a strict deadline ,please make your purchase with a lot of time before the event , I cannot predict the postal unexpected checks .
We ship to your Etsy address .Please let me know if you like us to ship to another address !
Please note that I am not responsible for any customs delay
sometimes there are delays.
(or more if there are holidays)
It will be shipped worldwide .
Ready to dispatch in:
The item will ship in about 2-3 days after payment.
If you have a strict deadline ,please make your purchase with a lot of time before the event , I cannot predict the postal unexpected checks .
We ship to your Etsy address .Please let me know if you like us to ship to another address !
Please note that I am not responsible for any customs delay
sometimes there are delays.
Additional policies and FAQs
If you need help with your first purchase on Etsy , Here is a helpful guide :
http://www.etsy.com/help/article/339
http://www.etsy.com/help/article/339