EvelynMaeCreations

If for any reason you are unsatisfied with your purchase, you can return it for a full refund, minus the original shipping costs, within 14 business days from the day it arrives at your home or business.

Items must be returned in their original condition and packaging. Earrings are NOT returnable for hygienic purposes, but if there is an issue, please let me know right away.

Please notify me through Etsy or email me directly BEFORE you ship the return. If you return without contacting me first and/or ship it after the allowed 14 business day return window, a 15% restocking fee will be deducted from your refund. Any returns after 30 days will be refused.

You are responsible for the return shipping costs. I urge that all returned orders be sent with USPS Tracking or an equivalent tracking feature. I will not issue a refund for an order until I've received the returned item in the mail and have inspected the condition.

I accept payment via Etsy Payments and PayPal. I do not accept cash, cashiers checks, money orders, or regular checks as payment. I apologize for any inconvenience this may cause.

SUGGESTED HOLIDAY ORDER BY DATES:
USA - DECEMBER 12 BY 11:59PM EST (Ships by Wednesday, December 15)
INTL - NOVEMBER 28 BY 11:59PM EST (UTC-05:00) (Ships by Wednesday, December 1)

USPS SERVICE DELAYS:
This holiday season, the USPS has been experiencing delays due to limited transportation availability as a result of the ongoing COVID-19 impacts. That coupled with the increase in holiday mail this year means that packages may take longer to arrive than what estimated delivery times indicate. Please plan accordingly by ordering early or upgrading your shipping method, if applicable.

You can check the links below to see if your US State or Country is experiencing specific delivery issues:

US RESIDENTIAL SERVICE ALERTS BY STATE: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm

INTERNATIONAL SERVICE ALERTS BY COUNTRY: https://about.usps.com/newsroom/service-alerts/international/welcome.htm

GENERAL SHIPPING INFO
I offer flat rate shipping based on your destination country. So whether you purchase one item or several, you'll only pay one flat rate.
USA - $5.15 or Free Shipping $50+
Canada - $11.99
Australia, Europe, UK - $14.99
New Zealand - $14.99
Everywhere Else - $15.99

All standard mail orders ship 1 to 3 business days via USPS (United States Postal Service) from the date of purchase unless otherwise indicated above. A business day is Monday through Friday and excludes Saturday, Sunday, and all US holidays as recognized by the USPS.

US SHIPPING UPGRADES
USPS Priority Mail - 2 to 4 Business Days in Transit
USPS Express Mail - 1 to 2 Business Days in Transit - Signature Required

Both Priority and Express orders will ship out as soon as possible in the order they are received, generally within 1 to 2 business days, unless otherwise stated above. Orders placed with upgrades on a Friday, Saturday, Sunday, or a postal holiday, may NOT ship out until Monday or one of the following business days (ie due to postal holidays).

Orders that are worth $200 USD or more with shipping charges will REQUIRE a signature on delivery. There are no exceptions to this policy.
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US CUSTOMERS
I ship all standard mail orders via USPS First Class Mail to the address indicated on the Etsy order page. Orders shipped in the United States will have USPS tracking included automatically. The USPS quotes delivery estimates of 2 to 6 business days for this method. These are not guaranteed delivery dates, only estimates.

You will receive your USPS Tracking number via an Etsy shipping notification email. You can also find this information on your order invoice within your purchases: https://www.etsy.com/your/purchases
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INTERNATIONAL CUSTOMERS
I ship all orders via USPS First Class International Mail to the address indicated on your Etsy Invoice. Please double check to make sure that is the correct address. Transit times can be anywhere from 10 business days up to 8 weeks or more depending on the destination country, customs passage, and various other factors like weather, holidays, and postal strikes.

It is your responsibility to know your country's import rules and regulations. Since you are importing foreign goods into your country, you may be charged VAT (value added tax) and/or customs duty. These charges are at the discretion of your country's government and are not an additional shipping cost I have imposed.

Additionally, please don't ask me to claim your order as a gift or alter the true value on the customs declaration form, to avoid paying VAT or customs duty. It is illegal for me to do so.
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WHERE'S MY ORDER?
If your order is taking longer to arrive than what is indicated above based on your location, you should first contact your delivering post or customs office and provide them with your tracking number in the US or Customs Declaration number internationally. They should be able to help you track it down or give you more information on what might be causing the hold up. If that doesn't pan out, please let me know and I will work with you and the USPS to figure out what may be causing the hold up.

OLD OR INCORRECT ADDRESSES
You are responsible for providing a correctly formatted and current address. If an incorrect or old address is provided and the package is returned to me, you are responsible for paying additional shipping fees to have it resent. Further, if a package is sent to an old address and shows delivery, it is your responsibility to collect it from the old address. Refunds will only be provided if the package is returned and you no longer want your order. Original shipping fees will not be refunded in either case.

$50 US FREE SHIPPING NOTICE
If your order qualified for free shipping and is returned to sender due to an incorrect or old address, a 10% restocking fee will be deducted from the order total in the event of a refund instead of a reshipment. If you would like your order reshipped, the current standard mail shipping rate will be required to do so.

Every order comes with a little extra treat as a token of my gratitude!

If you have any questions, please message me on Etsy first. I generally respond within 24 hours to all questions. If your looking for a large quantity of an item, it may take up to 48 hours for me to respond, so I can gather all pertinent information.

Additionally, if you convo me on a Saturday or Sunday, I may not respond until Monday. If it is time sensitive and/or an order related issue, I will do my best to respond as soon as I possibly can. For order related issues, please include your name and order number.

I do not give away items for review or accept trades at this time. I do offer quantity discounts on orders of 5 or more of the same item. Message me for details.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

> as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
> when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
> if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
> as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

> Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
> Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
> Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
> Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Dropbox is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

> Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
> Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
> Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
> Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, Evelyn Mae Creations is the data controller of your personal information. If you have any questions or concerns, you may contact at info [@] evelynmaecreations.com. Alternately, you may mail at:

Evelyn Mae Creations 3315 Williams Blvd SW, Ste 2, #336 Cedar Rapids, IA 52404 United States