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evendesignonline's Shop Announcement

Check out Even If, our new line of mixed-media jewelry!

evendesignonline's Shop Policies

Welcome

Welcome to even design! We are a husband/wife team that use collage, metal, glitter, glass, paint, crystals, feathers or anything else we can dream up to transform ordinary electric guitars into visually delectable works of art. Imagination, variety, and fun our what fuels our work, and this translates into every instrument. Each creation has a unique personality that manifests itself in vibrant color and imagery.

As important as the designs themselves is our commitment to quality craftsmanship. We want you to know that we take the design and function of our guitars very seriously. All of our guitars are fully functioning and meant to be played. All of the guitars we use are completely disassembled, cleaned and checked. The body and neck are sanded down to create a clean surface and to minimize any changes to the thickness or feel of the instrument.

We are always happy to answer questions about our guitars. Please feel free to contact us with inquiries about any aspect of our work.

To see more of our designs please see our myspace account -

www.myspace.com/evendesignonline

Payment

For the safety of both parties we only accept Pay Pal.

Shipping

All instruments will be shipped through FedEx unless the buyer specifically requests a different carrier.

Because of the delicate nature of the cargo all the price of insuring the package will be added in the shipping cost.

Shipping cost per guitar will vary with the weight of each guitar. Median shipping cost is around $20.00.

Shipping costs for returned items will fall to the buyer.

Refunds and Exchanges

Because our creations are so unique we strive to communicate as clearly as possible with our customers about the nature of the piece they are purchasing. However if upon receipt a customer is not satisfied with they're instrument it may be returned. Returns must be initiated within 48 hours of receipt. All returns will receive a refund for the price of the instrument, but return shipping costs will fall to the buyer.

Additional Policies and FAQs

Even design is always looking for new challenges and we love doing custom guitars for individual customers. As musicians ourselves we understand how important instruments are to the people who play them and because of this we believe that the effective communication of ideas between artist and customer is imperative. Designs for commissioned guitars are distilled from a series of meetings/interviews in which the potential customer provides us with their ideas and precedents for those ideas. The second part of this process is where we share the designs we've formulated based on the client's ideas. We also use questionnaires to gain a better understanding of the customer's tastes and personality.

We design guitars because its fun and custom instruments are no exception. Because of this we reserve the right to refuse requests for commissioned instruments. We do this because there are simply some potential buyers whose vision is not a good fit with what we do. We believe that it is in the best interest of both parties if potential difficulties can be avoided.

Last Updated March 17, 2011