excellentgem

We shoot pictures from real product in our store.

Nevada, United States · 38861 Sales

excellentgem

We shoot pictures from real product in our store.

Nevada, United States 38861 Sales On Etsy since 2010

5 out of 5 stars
(11442)
Shop owner

FIA USA

Contact

Announcement   Dear customers,

Welcome to visit our shop at www.etsy.com/shop/excellentaccessories
We are very appreciate to you to love our shop! Normally your order will be out within 1-3 business days. In order to have happy business and best service, read our shop policy is always a smart move before you purchase. But please understand, we are trying our best to put a smile on every of you and your satisfaction is always our goal! :)

Thank you and have a lovely day!
Excellentgem management

Announcement
Last updated on Apr 23, 2016

Dear customers,

Welcome to visit our shop at www.etsy.com/shop/excellentaccessories
We are very appreciate to you to love our shop! Normally your order will be out within 1-3 business days. In order to have happy business and best service, read our shop policy is always a smart move before you purchase. But please understand, we are trying our best to put a smile on every of you and your satisfaction is always our goal! :)

Thank you and have a lovely day!
Excellentgem management

FIA USA

Contact shop owner

FIA USA

Reviews

Average item review
5 out of 5 stars
(11442)
16 of 11442 reviews · View all reviews

Shop policies

Last updated on February 12, 2016
Dear customer:
Welcome to Excellentgems shop!
We are professional supplier in all kind of beads and do have our own special designs. So please be patient and look around, you won't be disappointed :) Your Satisfaction is always our goal!

Accepted payment methods

  • Accepts Etsy gift cards
Payment
We accept Paypal and Etsy Direct Check Out.

Please make your payment within 3 days or your order will be cancelled. In unusual circumstances, please contact us through Etsy convo.

If you are paying through Paypal E-checks, your order will be shipped after the payment is cleared.
Shipping
We located in Nevada, Untied States. We ship all over the world and we ship everyday besides Weekends and National Holidays! Your order normally ship within 3 business days after your payment is cleared.

We send all the majority via USPS through ETSY shipping system, please make sure your address is 100% correct before you place your order. We will help but not responsible for the issues during the wrong shipping address. All package are safely packs with Bubble wraps and Bubble envelops.

All customers from U.S.:

Your order will be shipped with USPS First Class Mail regularly, it takes 3-5 business days to arrive and come with free tracking number. If your order is fairly big(Mostly $150 and over), we will automatic upgrade your order to USPS Priority Mail with no extra charge! It takes 2-3 business days to arrive, free tracking number and insurance up to $100.

All International Customers:

Your order will be shipped with USPS First Class International Regularly, it takes 1-6 weeks to arrive depend on which country you located. All international tracking is end at U.S. custom. Buyer is responsible for any tax, import fee, custom fee and etc. For your own safety, we highly recommend for insurance, it is $2 for each $100 coverage. Please contact us right after you place your order if you need. We will help but not responsible for any non-insurance package.

Combine Shipping:

We automatically combine orders for you if you submit more than one. Pay for all your orders and we will refund you any extra shipping charges you paid for at the time of shipment.

Expedite Shipping:

All Expedite shipping is available with Extra Charge base on USPS shipping system.

1/ Domestic USPS Priority Mail Flat Rate Small Box 2-3 business days $6.95(cover most of orders)
2/ Domestic USPS Priority Mail Flat Rate Medium Box 2-3 business days $12.95( high weight, dimension)
3/ Domestic USPS Priority Express Shipping 1-2 business days, rate may vary starting at $18 depend on the weight and dimension

International expedite shipping price is vary.

USPS Priority mail international starting at $20, take 6-10 business days.
USPS Priority mail Express international starting at $40, take 3-5 business days.
Refunds and Exchanges
<<RETURN POLICY>>

Please shop with confidence. Satisfaction is guaranteed. If you are not 100% satisfied with your order for any reason, you can surely return your order within 7 days from the day your order is delivered. We reserve the right to charge 10% restocking on any returns. We usually do not do this, but we do have a few customers that return often, which does cost us labor charges, So, we reserve the right to charge.

**All Clearance items, Chains, Reserve list orders sale are FINAL.
**All Returns, Exchanges please contact us before send back,
**All Return, Exchange orders, please must have order number and reason of returning in the package.
**All return, Exchange items must be in original condition/not used. The returns will be decline if there is any signs of use.
**Shipping fees, insurance fees, taxes are nonrefundable.
**Buyer is responsible for the return shipping cost.

<<Problem Orders>>

We do inspect every single pieces we send out.
Please inspect your order as soon as you receive them. Contact us right away if you see any problems with your order before you leave any unhappy feedback. We can not resolve the matters if you don't let us know :) Let us fix your problem instead of leaving negative feedback is always the smarter move.

**If you received a defective items, rhinestones fall outs and etc. , please kindly provide a picture showing the item or damaged part.
**We will cover your return shipping cost due to our fail.
**Please note that due to the nature of manual production, slight variations in size/shape/color and imperfections such as scratches/dents/bumps are inherent in the process of making these findings.

<<Order Cancellation>>

We reserve the right to cancel ordered due to price error. Also there are some other reason can cause a cancellation of order, such as items out of stock, shipping address is not provided correctly. Orders can also cancel under buyer request before it is shipped.

<<Inventory>>
Although we stock high level of inventory in our U.S. Office, we do run out of items time to time due to the high demands. Out of stock items are usually restocked within 1-4 weeks but sometimes it takes longer. It is possible that we discontinue carrying the item due to the prolonged delay in production, significant price increase, change in quality / material / color.

We strive to bring you the highest quality possible at an affordable price, therefore, it is possible that an item may substitute for a slightly different/improved version of the same item. All prices listed here on Etsy are subject to change without notice. Please refer to each item listing for the current stock. Like fashion, findings that we carry are constantly updated with new designs and older styles may discontinue. So, if you like something, get them while you can.

The most important thing, please remember you can always contact us if you are experiencing any issue for any reason. We are always here and we are always more than happy to help you:)
Additional policies and FAQs
If you are unhappy with your order for any reason, please send us a convo and let us know before you leave feedback. We cannot resolve the matter if we don't know about it. Thanks!

---PHOTOS IN LISTINGS---
Note that monitors vary. We make every attempt to capture the item photographed as it really looks. But item may look different on your monitor.

---SPECIAL REQUESTS AND RESERVE LISTINGS---
Please contact us by convo if you have any special requests or if you would like a reserve listing. If you have any other special requests (expedited shipping, priority mail...), please contact us. If you are planning on buying a large number of items from me, please contact me for a reserve listing. We can make you a reserve (custom) listing with a reduced shipping charge.
I handle all reserve listings as they come in. If you are in a hurry for your listing, please let me know. Due to the volume of the requests, it may take me as long as 24-36 hours to make your listing.