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Shop policies
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All of our items are made in small batches with care and quality ingredients. All fragrances are vegan and Phthalate free and our bottles are made of PET plastic in the United States.
Accepted payment methods
Returns and exchanges
If you have issues with any of Ex Libris Apothecary's products just contact me. I'll work to correct them. You can always reach me by using the "contact shop owner" link found on the home page or exlibrisapothecary[!at]gmail.com.
Payment
Paypal is the fastest way to get your order processed.
Payments can be made using debit/credit cards via Paypal, even if you don’t have an account. You simply complete the purchase as a guest and use your own debit/credit card. It’s very easy to use.
View a short how-to on the Etsy checkout process here:
https://www.etsy.com/help/article/33
If payment is not received within 72 hours, the order will be cancelled.
Shipping
If you would like to upgrade your postage, add shipping insurance or ship to more than one address, please convo me and I’ll adjust your postage accordingly.
DOMESTIC SHIPPING:
USPS First Class or Priority without insurance, unless specifically requested.
Flat Rate boxes may be used for heavier shipments, if it is the most cost effective way to ship.
INTERNATIONAL SHIPPING:
USPS Priority Flat Rate
International orders can incur various other charges. Any and all of these charges are the responsibility of the recipient.
✭ ✭ ✭ IMPORTANT NOTE ON SHIPMENTS ✭ ✭ ✭
During Paypal checkout out please be sure to confirm that the shipping address you are providing is correct. Your order will be shipped to the address you provide. When you pay via a PayPal account, your order will be shipped to the address you have assigned to your PayPal account. This cannot be changed. I cannot be responsible for lost or undelivered orders due to incorrect or outdated addresses that you may provide at checkout.
Additional policies and FAQs
Wholesale inquiries are welcome! If you are interested in Ex Libris Apothecary for your library or shop, please contact me.
All of my soaps and bath & body products are handmade in small batches. Please allow for some variations in coloring and appearance.
Please read the ingredients in each of my listings. I highly recommend the website “Toms of Maine” for explanation of soap and bath & body product ingredients.
http://www.tomsofmaine.com/research/ingredients
If you have sensitive skin or think you may have an adverse reaction to any of the ingredients listed, please test product on a small amount of your skin first.