TalismanipuraUK

EyrieFae Designs Privacy Policy
Here at EyrieFae we respect your privacy and we are committed to processing personal
information of our customers in a secure manner in line with our legal obligations.
This Policy explains how EyrieFae will use any personal information that we may collect about you when you use our website, application forms, marketing platform or when you purchase any of our products.
By trading with EyrieFae, you are accepting and consenting to the practices described in this Privacy Policy.
The information we collect from our customers helps us to personalise and continually improve your experience and our services.
We use the information to handle orders, deliver products, process payments/ invoices, and communicate with you about orders, products, services and promotional offers.
We may use your information to prevent or detect fraud or because it is required by law or for the purposes of legal proceedings. We may also use your information to enable third parties to carry out logistical or other functions on our behalf, for example couriers address database.

1 . What Information we collect
Our Personal Data Protection Policy governs the use and storage of your data.
EyrieFae is a Controller of the personal data you provide us.
In the operational use and maintenance of our services, EyrieFae Designs may collect personal
information when:
You use our website
You place an order or use any of our services
You contact us
You are a recipient of our services
This may include (but not limited to) information which is recorded for items being delivered to you or if you have:
Completed an online form
Constant Contact
Provided information as part of a webform contact request / enquiry
Contacted EyrieFae in writing or by phone
We may collect (but not limited to) the following types of information:

Your name, address, email address, telephone number(s) and other contact details
Information required to provide you with a service, and the details of the service that you have used
Information collected through your use of the EyrieFae Etsy Shop; see Cookie Policy for further information
Details of any enquiry
Information about items delivered.

2. Why we need it / how we will use your information:
EyrieFae collects your personal information in order:
To provide you with our service(s)
To process your order and to provide after sales service
To enhance or improve our services
To provide you with promotional offers
EyrieFae will not sell or provide your data to any third party where you have not provided your
consent to do so. All other information is processed in accordance with the Data Protection Act 1998, the
General Data Protection Regulation (GDPR) 2018 and other applicable laws.
Your personal data is processed by EyrieFae located in the United Kingdom. Hosting and
storage of your data takes place within the European Economic Area (EEA).
In operating our services, it may become necessary to transfer the data that we collect from you to third parties and business partners who are located outside of the European Economic Area (EEA). Any such transfer of
information will only be in connection with the services that EyrieFae provides and EyrieFae will ensure that the information is protected to a level which meets the requirements of UK law.
By providing your data to us you agree to this transfer taking place.
No third party providers have access to your data, unless specifically required by law, where you have
consented with us to do so, or in order to fulfil our service to you.

3. Marketing
We may send you information about products and services which may be of an interest to you, including any
promotions. This information is sent via our marketing platform, Gmail. If you have consented to receive
marketing, you have the right to opt out at any time. If you no longer wish to be contacted for marketing
purposes please unsubscribe via the any email sent to you or contact us at dubiskwii@gmail.com

4. Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour
information. This information is used to track visitor use of the website and to compile statistical reports on
website activity. You can set your browser not to accept cookies and the below websites tell you how to remove
cookies from your browser. If cookies are disabled some features of our website may not function. For further
information visit: www.aboutcookies.org or www.allaboutcookies.org.

5. Employees
As a sole trader, I, Phoebe Lamb am the only person with access to any confidential information rearding EyrieFae Designs. No other person can access the accounts that contain the confidential information without my approval (and I have never yet divulged this information to a living soul).

6. Payment Information
We do not hold any payment details on file, either physically or electronically. All payment details are taken in the strictest of confidence in line with The Payment Card Industry Data Security Standard (PCI DSS). Any payment details entered on Etsy.com in payment for an EyrieFae design are via the payment platform PayPal and these details are entered and stored in accordance with PayPal's own privacy policy's.

7. How long we keep it
Any data we keep is never "hard copied" - and never stored anywhere apart from on the Etsy website itself. If you would like us to erase your confidential information from our systems, this is very possible - just contact us using the message form.

8. Changes to our privacy policy
We keep our privacy policy under regular review and will place any updates on this web page.

9. What are your rights?
You have the right to access to any information that we hold relating to you. Requests must be made in writing and Proof of identification is required to protect your information and to ensure it is not disclosed to unauthorised parties. Should you believe that any personal data we hold on you is incorrect or incomplete, you have the ability to request to see this information, rectify it or have it deleted.
In the event that you wish to complain about how we have handled your personal data, please contact us at Phoebe Lamb, Pied Finch, Willslock, Uttoxeter, Staffordshire, ST148NH, UK. We will then look-into your complaint and work with you to resolve the matter. If you still feel that your personal data has not been handled appropriately according to the law, you can contact the Information Commissioner's office ICO and file a complaint with them.