fableanddrifter

Fable & Drifter privacy policy:


This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.


-- Information I collect:


To fulfil your order, you provide me with certain information (which you authorise Etsy to provide to me when you place an order), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.


-- Why I need your information and how I use it:


I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

• when you have provided your consent, which you may revoke at any time, such as by signing up for my mailing list;

• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services (I use your information to provide the services you requested and in my legitimate interest to improve my services); and 2) Compliance with the Etsy Seller Policy and Terms of Use (I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use).


-- Information Sharing and Disclosure:

Information about my customers is needed so that my Etsy shop can function. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. I share information with Etsy as necessary to provide my services to you and to comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

• Delivery providers. I use Royal Mail to ship all orders. I share your personal information (name, address and zip/postal code) with Royal Mail only to the extent necessary for your order to be tracked (where applicable) and delivered to you.

• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


-- Data retention:

I retain your personal information only for as long as needed to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the no longer than 3 years.


-- Your rights:

If you live in certain countries, including the EU, you have a number of rights in relation to your personal information; in the EU these are set out in the GDPR. While some of these rights apply generally, certain rights apply only in certain limited cases.

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

• Change, restrict, delete. You may have rights to change, restrict my use of, or delete your personal information. Except in exceptional circumstances (such as if I am required to store data for legal reasons) I will generally delete your personal information upon request.

• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.


-- How to contact me:

For purposes of EU data protection law, I, Anna Kilshaw, am the data controller of your personal information when you place an order with Fable & Drifter. If you have any questions or concerns, you can contact me via Etsy messaging. Alternatively, you can mail me at the postal address given below.