Tonya Hopkinson on Jan 19, 2017
I requested a custom wool-cashmere coat from the seller. The seller's site indicated a production time of 3-4 weeks. Although responsive to communication, the seller was not proactive in providing status updates. After the 4 week mark, I had to initiate follow up on the status. When the final product was received, the fit was off. The size was much bigger than expected given the measurements provided and the belt was sewn to the hip area instead of the waist area. The video links provided by the seller demonstrating how to take measurements were great, but I believe the seller should've provided additional details given the coat was intended to have a close fit. In future, I would only have a custom design made by an individual who I can interact with face-to-face.
stacymhurt1 on Nov 29, 2016
I tried to return this item and never heard back from the seller.
Tammie responded on Dec 6, 2016
I have replied on Nov 12 and explain to you that once a fabric is cut, we cannot allow the return. The lace is exactly as is. It is a cotton lace, it doesn't shine like polyster lace. I don't think it was unreasable to deny your return as no fabric shop would allow the return.
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