faeriemadesoaps' Shop Policies
Faerie Made® is a family business located in Asheville, North Carolina creating quality artisan soaps, botanical perfumes and fine skin care products from natural ingredients. We provide wholesale and retail.
We accept Paypal, Mastercard, Visa, American Express and Discover. All North Carolina residents must pay 6.75% sales tax.
Turn around time: We aim for 3-5 business days maximum as our turn around time, not including shipping time. Most often, we are shipping within 1-2 business days.
Shipping is provided through the USPS with all single items going USPS Parcel with confirmation and most multiple items going out USPS Priority Mail (exception being lip balms, tattoo balms and single perfumes.) This is for US and all International orders.
I will cap all US orders shipping fees at $7.50and refund you any overage over $7.00. Your order will then go USPS priority. FREE SHIPPING OVER $75.00
International Orders: I will cap shipping at $10.00 for Canada and $13.00 for all others up to 4 pounds weight. If your order is over 4 pounds I will ship in flat rate box and charge actual. For orders over $75.00 I will refund $7.50 of your shipping.
Don't forget we offer free shipping on orders over $75.00. US orders only ... International orders are shipped through the United States Post Office and will be charged actual with discount on orders over $75.00.
Refunds and Exchanges
Return Policy: We do not accept returns on orders for products unless physical damage occurs to the product during shipping. You must immediately report damage to us when you receive the product so that we may file an insurance claim with the carrier. You will be reimbursed minus shipping when we receive the damaged goods. Please contact us if there is any problem with your order.
Additional Policies and FAQs
The bulk of Faerie Made's business is wholesale. We offer fantastic natural soaps and body care with reasonable minimums, policies and a fast turn around time. We have been in business 9+ years and going strong. Do not hesitate to contact us regarding a full list of our amazing products, policies and pricing we have available for your establishment.
Sorry, we do not provide any consignment nor private label.
Copyright 2002-2013. All rights reserved.
Last Updated May 13, 2013