Waldorf dolls and toys inspired by nature

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rebecca Dafydd

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rebecca Dafydd


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Quality 3 Shipping 10 Customer service 10

Shop policies

Last updated on February 4, 2011
Welcome to Toys From Nature!

One of the best things about purchasing from an individual over a larger store is the quality of the service. Because you're buying directly from the artist, you can ask questions, get custom options, etc. I welcome your questions and requests--I want this to be a wonderful transaction for you that goes beyond just a transaction. My goal is to develop a relationship with my customers, and the first step is outstanding customer service!

The following policies will tell you a bit about how I handle orders and the like. I outline my payment, shipping, refunds, and custom orders policies below. If anything is unclear, please feel free to contact me! These policies are my promise to you about the service I will provide.

Accepted payment methods

Returns and exchanges
Of course I want you to be happy with your lovely dolls! Please let me know within 7 days after receiving your doll if you have any concerns. I am happy to work with you to fix any problems by replacement or, if necessary, a refund of the purchase price (minus shipping).
For payment, I prefer PayPal. PayPal is very easy to use, and you don't need to have an account to make a PayPal payment--just a credit card. Please contact me with any questions regarding other payment options. I am happy to take money orders, cashier's checks, or to have you call me with a credit card number that I can process here at the shop.

~*~Payment of any form is due within 7 days of purchase.~*~

~*~I require communication regarding alternate payment methods (cashier's check, money order) within 3 days of purchase. If I do not hear from you within three days of the purchase, I will cancel the transaction and relist the item. Contact me via Etsy's convo feature or directly at FaerieRebecca @ gmail.com

~*~California residents will be charged 8.25% sales tax (Santa Clara County) at checkout.
My shipping prices are based on using the USPS flat rate Priority Mail boxes and envelopes. If I can save you money by combining shipping, I will certainly do so. Flat rate Priority Mail boxes come in two sizes, both of which cost $9.80 to ship. I do not add any handling fees to my Flat Rate Priority shipping costs, and I try to put as much in one box as possible. Because I can do Flat Rate Priority easily through PayPal, I can offer you a tracking number at no additional charge with this shipping method.

I also ship standard Priority Mail, which is $4.80 and up per order. Please ask if you'd like your package shipped via First Class mail or standard Priority if you think it will save you money. I will weigh it and get back to you with a shipping quote.

Shipping to Canada uses International First Class mail and takes between 5-10 days. The listed shipping price is the same for US Priority Mail, as I have found it to be comparable. I am happy to work with you to find the best shipping rates possible.

"Everywhere Else" shipping is via First Class International mail. You may upgrade to International Global Priority mail if you wish.

Delivery confirmation for First Class Mail and standard Priority Mail is $1. Insurance is offered for up to $100 of coverage for $2.15; up to $200 is $2.60. These services are optional and must be requested at check out.
Additional policies and FAQs
Please feel free to contact me about custom orders! I offer 5 different skin tones: light, blush, peach, mocha, and brown. Hairstyles can be as simple or as elaborate as you can imagine. I get my yarn for hair from a local yarn shop, so selection can sometimes vary. As you can imagine, I get a lot of custom orders around the holidays, so order early to be sure I will have time to complete your doll.

I also take custom needle felting orders. I can make pretty much anything you can imagine--I've made elephants and crocodiles before, as well as mermaids and more traditional Waldorf nature table dolls. I love to make goddess dolls, so look in my shop to see if I have any for sale. Contact me with your favorite goddess and I can probably make her for you. My dolls make a beautiful altar piece.

I require a 50% deposit for all custom work, payable to my PayPal account. When the doll is finished, I list it in my shop at its full price as "Custom for XXX". After you buy the doll, you'll receive the revised invoice with the remainder due and shipping charges. If you have any questions about this, please convo me.