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Shop policies

Last updated on March 4, 2011
Welcome to FaerieWaldorf--Supplies and ideas for the Waldorf Homeschooling Family!

One of the best things about purchasing from an individual over a larger store is the quality of the service. Because you're buying directly from the artist, you can ask questions, get custom options, etc. I welcome your questions and requests--I want this to be a wonderful transaction for you that goes beyond just a sale. My goal is to develop a relationship with my customers, and the first step is outstanding customer service!

The following policies will tell you a bit about how I handle orders and the like. I outline my payment, shipping, refunds, and custom orders policies below. If anything is unclear, please feel free to contact me! These policies are my promise to you about the service I will provide.

Accepted payment methods

Returns and exchanges
Tangible goods (knitting, needles, beanbags, pencil cases, etc.) are 100% refundable--you just pay for return shipping.

Due to the nature of .pdf files and printed booklets, I cannot refund your money for these items. If you are not satisfied with these items, I will be happy to give you links to several Waldorf curriculum resale groups where you can sell them to others and recoup your costs.
For payment, I prefer PayPal. PayPal is very easy to use, and you don't need to have an account to make a PayPal payment--just a credit card. Please contact me with any questions regarding other payment options.

~*~Payment of any form is due within 7 days of purchase.~*~

~*~I require communication regarding alternate payment methods within 3 days of purchase. If I do not hear from you within three days of the purchase, I will cancel the transaction and relist the item. Contact me via Etsy's convo feature or directly at FaerieRebecca @ gmail.com

~*~California residents will be charged 8.25% sales tax (Santa Clara County) at checkout.
I am still futzing with the shipping for this new shop, so expect to see things change in the shipping column as I ship, readjust prices, get feedback, etc. Any shipping errors are *my* errors, and I will accept the cost of miscalculating the shipping (ask me about my order of beanbags sent to New Zealand if you want a fun shipping story...). I ship everything in this shop via USPS First Class Mail. I am happy to combine shipping for lighter items. Heavier items will probably need some finagling. Work with me and I'll work with you to get the best shipping price!
Additional policies and FAQs
I wholly support homeschooling parents creating the things that they need. Lots of things that are Waldorf, Waldorf-inspired, etc., all tend to have the same look, materials, feel. I encourage you to make your own supplies and scope out my shop for ideas and inspiration!

That said, I ask that you remain respectful of what I do here on Etsy as a seller. Please do not take my ideas and open your own shop or resell my items in your shop (here on Etsy or in other places). Please be mindful that I am a homeschooling mama and do not photocopy my booklets or forward my files on to others. I work very hard to keep my prices reasonable and would ask you to please ask your friends to buy their own copy of my booklets instead of copying yours.

I really appreciate your business. If you have any questions regarding this or any of my other policies, please convo me before you buy.