Announcement || Introducing Fall 2016 Collection LUNA | Inspired by a monochromatic color palette and the relationship between shapes for a cohesion between basic colors and geometry ||
|| Introducing Fall 2016 Collection LUNA | Inspired by a monochromatic color palette and the relationship between shapes for a cohesion between basic colors and geometry ||
< < fail > >
With a BFA in studio art, designer Christine Fail's background is firmly rooted in art and design. After five years working for two internationally renowned jewelry designers, selling to the country's top retailers, and working directly with customers, Christine decided to realize her experience and expertise in her own vision, fail.
Christine's mission is to provide quality handmade jewelry at accessible price points. Each piece is delicately handcrafted in 14K gold-fill, sterling silver & brass in her Austin, TX studio. Christine’s aesthetic is focused on understated elegance, attention to line and proportion, and an organic, yet delicate feeling. Modern yet classic, fail embodies the spirit of Austin- pieces that transition effortlessly from a t-shirt and jeans to the little black dress.
5 words or less that describes you? Creative, passionate, driven, inquisitive, TALL! Do you like your peanut butter crunchy or smooth? Crunchy all the way! Favorite Band? Led Zepplin
Each piece is handmade to order in Christine's Austin Texas studio. Because of the nature of handmade pieces, slight variations occur in size, shape, and texture however great attention is given to make each perfect in its own right.
Accepted payment methods
- Accepts Etsy gift cards
orders [!at] failjewelry.com.
International customers, your package may be subject to import taxes , custom duties, and/or fees imposed by the destination country; it is your responsibility to pay the additional costs determined by your country.
Refunds and Exchanges
Please contact us at orders [!at] failjewelry.com or through an Etsy Convo to notify us of the return or exchange within 5 days of receipt of the piece. Special Orders and Custom Pieces are not available for return. Pieces will not be accepted for return after 5 days but will be issued merchandise credit only. No exchanges will be accepted after 10 days after receipt.
If you piece arrives damaged, please notify us immediately upon receipt. If you accidentally damage your piece, or loose 1/2 of your earring, please contact us at orders [!at] failjewelry.com to discuss repair options.
Frequently asked questions
When will I receive my USPS International First Class package?
Depending on your country, USPS First Class International Package will arrive between 2 to 4 weeks; however, on occasion international shipments can take up to 6 weeks. Each country has differing customs laws, and in some cases orders may be inspected by customs, delaying the delivery. Please allow for 6 weeks to pass before reaching out regarding a missing shipment.
If you need the product before the delivery window has passed, we advise that you make an additional purchase and upgrade the shipping to USPS Priority International Mail. A refund will be processed once the extra item is returned to our studio.
What if I never receive my USPS 1st Class International Package shipment after 6 weeks?
If your shipment is lost in the mail, please allow 42 calendar days to pass before requesting a replacement order. Our studio will file a claim with the shipping company, but you may be asked to sign a the claims form verifying that the expected package was never received. Once this is complete, the replacement will be shipped via USPS International First Class package, unless you wish to upgrade to USPS Priority International Mail at an additional cost.
I have lost 1/2 of my earring, what can I do?
Good news! We can make a matching ½ pair for ½ the current retail price plus $4 for shipping as long as the materials are available. Contact us to start the process.
What is gold-fill?
Gold-fill is composed of a solid layer of gold bonded with heat and pressure to a base metal such as brass. Gold-filled items, even with daily wear, can last five to 30 years but will eventually wear through. The gold layer on gold-plated jewelry varies greatly depending on manufacturer, so there is no single, simple comparison. Gold-filled items are 50 to 100,000 times thicker than regular gold plating, and 17 to 25,000 times thicker than heavy gold electroplate - wikipedia
How to I clean my sterling silver beads on my hoops and crescents?
Our simple home remedy for cleaning silver- Place your piece in a bowl on top of a piece of aluminum foil, along with equal parts baking soda and salt, and then cover with boiling water. With a little swishing, the tarnish will move from your pieces onto the foil.
*We do not recommend this process for all metals, stones, and finishes. Please ask for cleaning instructions for other materials
I want to give fail pieces to my wedding party. Do you offer a discount?
We are always honored to outfit bridal parties. For any orders of 3 or more of the same item, we will happily extend a 15% discount for the entire order. Contact us to learn more.
I damaged my piece of jewelry. Can I have it fixed?
More than likely, we can fix your piece for a small charge. Contact us to determine what can be done and how much it will cost.
Can I customize a piece?
Since all pieces are made-to-order, there is a lot of room for customization. Common customizations include wanting a necklace a bit longer, the size of a hoop smaller or larger, or a different metal used. Contact us to see what is possible
Does brass or bronze tarnish?
All of our brass and bronze sheet pieces have been sealed with a polyurethane and with normal wear should hold up well to tarnish. If scratches or small sections of tarnish appear, clean with Brasso or a polishing cloth. To help keep your piece looking like new, we always recommend refraining from getting them wet or spraying hair products of perfume while wearing your piece to help maintain the finish. We will also gladly re-condition any piece to help restore it to its previous finish. Contact us to begin the process.
Wholesale orders are welcomed. Please email us at christine [!at] failjewelry.com with your store information to get more details.