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fairyberry

Hand Embroidered Brooches & Accessories by fairyberry

fairyberry's Shop Policies

Welcome

Thanks for taking the time to look through my shop!

Here, you will find all the information you should need. However, if you have any more questions, please contact me!

Payment

I only accept PayPal. Since I'm in Switzerland it seems like the easiest and safest way, both for you and me, to make international payments.
Payments should be made within 3 days. I will ship the item within 1 to 2 working days once the payment has cleared.
If the payment is not received within 3 days, I will cancel the sale and re-list the item.

Shipping

All orders are shipped priority.

If you would like to have your package registered & insured, please let me know before ordering and I will adjust the shipping fees.

Here are the prices according to each area:

★ Switzerland:
Add $4.30 to the basic shipping price = $5.55 for one item or more

★ For the European Union:
Add $6.50 to the basic shipping price = $8.15 for 1 item

★ Everywhere else:
Add $6.50 to the basic shipping price = $9
Your parcel can be insured (and registered) for the following fees:

Insured & registered is always a good option obviously, and I would tend to recommend it, even though it adds to the expense.

Standard delivery time for parcels outside Switzerland is 10 to 30 business days. Most of the time, it arrives within 10 days though.

If your item hasn't arrived after 40 days, please contact me.

If you have any other question regarding shipping, please do not hesitate to contact me.

Please note that when shipping internationally, all custom fees are the responsibility of the buyer.

Refunds and Exchanges

All sales are final.
However, in case of an item being received damaged, contact me as soon as possible, with pictures of the damage, so that we can find an alternative solution.
I want you to be happy with your purchase! ;)

Last Updated January 12, 2012