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Shop policies

Last updated on May 10, 2022
Welcome to Handmade by FairySari, home of cute little beds for your small pet!

Accepted payment methods

Returns and exchanges
Only UNUSED products may be returned, and you must CONTACT me to make arrangements within 7 days of receipt of your product if you wish to return or exchange it. Returns without prior arrangement will not be accepted.
I accept PayPal only for payment at this time. Please pay for your items right after purchasing!
I ship Monday to Friday with Canada Post. Your order will ship the next business day. Shipping fees are $8 for the first bed and $2 for each additional bed to any location in the world. US orders should arrive within 4 to 10 business days, and are insured in case of loss or damage.

I can fit 2 beds into one envelope. If you are ordering more than that, your order will ship in two or more envelopes, or convo me for other options.

Unfortunately a tracking number is not available with my usual shipping method. If you would like a tracking number or express shipping, please convo me, and I'm sure we can work something out!

Also, I just wanted to mention that Canada Post charges a fuel surcharge and taxes that don't show on the amount stamped on your package, so the amount stamped on your package may vary.
Additional policies and FAQs
**Washing Hints** - Shake off any shavings, hay, or poops before washing. If you still notice an odour after washing, you can try using some vinegar in the rinse cycle, or some borax or oxyclean in the wash. Do not use fabric softeners.

I can take a limited number of custom orders. I can't really make a different size or shape bed for you, but I can make a bed in almost any fabric you can think of. Also, if you'd like a set of matching beds, that can be arranged too. Please convo me! It can take about a week for a custom order, or longer for a large number of beds. For basic custom order, I don't need a deposit. I will send you a message when the item is ready, and list it as "RESERVED" for you.

Thanks for reading my policies and browsing my store! If there's anything else you'd like to know, or just want to say hi, please send a message!