Faerysteps

Handmade Fairytale Boots, Shoes & Bags

Exeter, United Kingdom 1531 Sales On Etsy since 2008

5 out of 5 stars (769)

Faerysteps

Handmade Fairytale Boots, Shoes & Bags

Exeter, United Kingdom | 1531 Sales

Shop owner

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All Items

Ren

Contact shop owner

Ren

Announcement    Boots, Shoes, Sandals and leather goods from a woodland studio powered by fairy tales & tea. We have two distinct collections, 'Woodland hearts', and 'Whimsy hearts', both perfectly complement an eclectic wardrobe. Made in England - Sent Worldwide. Custom made footwear available from our core collection. faerysteps.com

Announcement

Last updated on Jul 17, 2019

Boots, Shoes, Sandals and leather goods from a woodland studio powered by fairy tales & tea. We have two distinct collections, 'Woodland hearts', and 'Whimsy hearts', both perfectly complement an eclectic wardrobe. Made in England - Sent Worldwide. Custom made footwear available from our core collection. faerysteps.com

Reviews

Average item review
5 out of 5 stars
(769)
See reviews that mention:
quality 97 shipping 107 customer service 55

About

Shoemaking powered by fairytales & tea

Handmade fairy tale shoes and boots for work days and play days, weddings, dancing or rambling, Faerysteps are designed to go anywhere. Our woodland inspired collection is perfect for costume and daily wear. Our Clemmie & Co collections offers more than a hint of vintage whimsy, both are perfect for any eclectic wardrobe.

We make the shoes from our collections in sizes UK 3 to 8 in glorious leather colours as limited edition stock. Any one of these styles will be on our worktables at any given time :)

Shoes and boots made now are always pre-viewed on instagram just before listing on our website, and then on etsy, following on instagram / facebook is a must if you are waiting for a pair.

Faerysteps (previously fairysteps) make fairytale boots and shoes in a woodland workshop situated on the edge of Dartmoor. It's here that we make every part of the footwear and accessories, one careful step at a time, using top quality leathers, a trio of vintage sewing machines and just 2 pairs of hands. Established in 2002 the workshop continues to thrive, despite the very obvious lack of Elves.

To find out oodles more about faerysteps please visit my website.
https://www.faerysteps.com/

I have tried to make it as simple as possible to order, but, if you do need help, I am only an email away, and always happy to help.

SIZING
Don't forget you will need to measure up before ordering to check your sizing on our website.
https://www.faerysteps.com/pages/sizing

Press Features
We have been featured in the following publications:
Country Homes & Interiors - Handmade Living - Belle Armoire - Pretty Nostalgic - Mollie Makes - among others.
We were proud to be featured on the Etsy Blog here:
http://www.etsy.com/blog/en/2012/handmade-shoes-the-true-value-of-comfort-and-quality/

Have a wonderful visit in the shop, and do please get in touch if you need any assistance, one last thing... Would you like virtual tea and biscuits whilst you browse the treasures on offer?

Ren x The Faery Shoemaker x

Shop members

  • Ren

    Owner, Maker, Everything'er

    I love making, its as important to me as breathing, quite literally. I even make shoes in my dreams...

  • The Mr

    Sole Man, Maker

    Mr Faerysteps... Husband, soul mate, chief elf in charge of the soling side of the shoemaking. Assistant stitcher and tea drinking partner. All round *star*...

Shop policies

Last updated on August 21, 2019

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 24 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
All items must be returned unworn / unused and in the new condition in which they were received, in their original packaging. Always try shoes on a clean carpeted surface to assess fit. The fitting card enclosed with orders advises:

"Footwear should feel comfortably snug, not squished. ONLY when you are completely happy with the initial fit should you wear them. If worn, for any length of time at all, they can not be returned. Always trim your ribbons OR tie in double bows, long ribbons are a tripping hazard. Leather likes to be loved, polish regularly."

Please read the following:

We require a 10% restocking fee on all returned items to cover our initial shipping costs and handling. Refund is not guaranteed and is subject to our review of the returned product. Customers are responsible for making sure that parcels are carefully packaged and insured should they become lost.

International customers are responsible for any customs charges that may be incurred, either way. Mark international returns clearly as 'RETURNED GOODS' to avoid this.

To log a return please contact us with your name and the date of order.

Return to: Ren Cuming - Faerysteps, Northridge Farm, Moretonhampstead, Newton Abbot, Devon, TQ13 8QB, England.

**Customers are responsible for taking accurate measurements following the detailed instructions given on each listing. I can only go by the information you give me, and even then, on occasion you may have to pay to return footwear for a remake (if custom), or refund. Feet are fickle things and sometimes only actually trying on footwear can tell you if the fit feels right for you. Remakes in a different size will incurr extra postage charges.
Payment
Im afraid I don't offer layaway BUT I do recommend a jam jar for saving. We are asked so much that we would fry our brains keeping up with all the paperwork...

If you have ordered and then had a change of heart, then do please let me know as soon as possible, preferably within 24 hours. I can then issue a refund back to you.
Shipping
International buyers may be liable to customs duty, please check before ordering. (This can also apply to returns from Overseas as well, always mark returned items as 'returned goods'). Overseas delivery times vary considerably so please do allow for this. Certain destinations can take up to 4 weeks.
Additional policies and FAQs
Bookmark / subscribe to our FACEBOOK or INSTAGRAM for stock updates and news: search @faerysteps
Privacy
In addition to the industry standard waffle below... I would also like to add, to you, my wonderful, much appreciated customers, the following statement.

1. I do not collect your information for external marketing purposes. Ever.

2. I do not run a mailing list, so you will not receive a barrage of promotional emails from me, clogging up your inbox.

3. I make a custom made item, so yes, I do print off your order and I make notes on the order, which contain details of your shoe fitting history and chosen style / colours. Your orders are kept in a locked, secured place.

4. I will NEVER contact you for any purpose other than to discuss your order, or to ask for feedback regarding your order. I will NEVER ask for additional payment or for further payment details via email. You should NEVER send card details via email, to anyone. Should there be a problem with your order, whereby an additional payment is needed to complete your order, we will have discussed this AT THE TIME of your order and you will be sent an official invoice with a secured payment link. If you receive a begging email asking for 'help' or money, containing personal details, etc, which has been sent from my email address, please report it as spam. It will not have come from me.

5. I try to be as transparent as possible, and daily updates of my working life / practice can be viewed via my Instagram account and blog (same content published to my Tumblr account).

6. Well my dears, what an age we live in! Lets try our best to stay safe online, together.

Ren x



PRIVACY STATEMENT (aforementioned waffle...)

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at post [!at] faerysteps.com or mailing us at:
faerysteps
Northridge Farm Newton Abbot GB TQ13 8QB

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at post [!at] faerysteps.com or by mail at
faerysteps
[Re: Privacy Compliance Officer]
Northridge Farm Newton Abbot GB TQ13 8QB