Visit me at

Monroe, North Carolina | 66 Sales


Visit me at

Monroe, North Carolina 66 Sales On Etsy since 2009

0 out of 5 stars (43)

FaithHeart is taking a short break

Suzie McCann

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Suzie McCann


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Shop policies

Last updated on February 15, 2011
Welcome to FaithHeart - otherwise known as Suzie!

Following are my shop policies. I hope to answer all your questions but if I missed something, feel free to contact me via Etsy Conversations or at suzie [!at] I am the one and only designer and creator of all things FaithHeart. Thanks for your interest . . . Suzie

I've also created a Profile section here on Etsy, be sure to check it out.

Etsy can be confusing in the beginning. You won't believe the wonderful things you can find here in the Etsy community so don't give up! Etsy has provided detailed instructions for how to register and complete your purchase here at

----- CUSTOM ORDERS -----
If you have a custom order request, please contact me and I'll see what I can do.

Accepted payment methods

  • Check
Returns and exchanges
I spend many, many hours designing, creating, touching and loving the things I make. I pray over them and pray for the people that will receive them. I want with all my heart for the you to love them as much as I do. That is what I love about Etsy, when you buy it here you know it is handmade, unique and special. It is incredibly important to me that you are happy with your purchase. I actually get attached to the things I make. We often spend many late hours together as I tweak and design and work on them. I miss them when they're gone. After all, most of them are soft and plush and squishy. They often tell a story or feature a Scripture.

If you are unhappy with your purchase for any reason, please let me know so that we can resolve your issue. I do guarantee your satisfaction. Contact me at suzie [!at] or just convo me using the "contact FaithHeart" link in the right hand column of this page.

----- FEEDBACK -----
Feedback from our purchasers is important to those of us that sell our handmade items on Etsy. It is the best way for a potential Buyer to see what kind of experience to expect from the Seller. PLEASE, if you have any issues with your purchase, contact me before you leave feedback so that I have the opportunity to resolve the issue to your satisfaction. Then you can even brag on what I great job I did resolving it with you!
I accept payment through Paypal. What I love about Paypal is that you DO NOT need to have a Paypal account to use the system to pay with a credit card or echeck. Paypal acts as the credit card processor for all Etsy orders. Just follow the link in your Etsy order through to the Paypal site to complete your transaction. PLEASE NOTE - your order is not complete until you do this. Paypal will then send you an email confirming your payment has been made. I will at no time be in possession of your credit card information. E-hecks do take longer to clear than credit card purchases (one week or more to clear through Paypal). If you use an E-check, please allow additional time for it to clear before I can ship your item.

Payments are due when you make your purchase. I do require full payment prior to shipment. I also reserve the right to cancel the sale if payment is not received within 3 days. If you hit any snags during your payment process, be sure to let me know.
----- RUSH ORDERS -----
I may be able to rush an order to you so be sure to ask. There's nothing worse than finding the perfect gift for someone and not being able to get it to them by their special day!

Don't forget to keep your Paypal address current. I will ship to the address specified in your Etsy order. However, I cannot be responsible if your item is shipped to your previous Paypal address or other invalid address on file in your Paypal account-please do try to keep your Paypal address up-to-date, just to prevent confusion, and to stay protected under their transaction protection policies. If I have any questions about the proper shipping address, I will contact you for clarification. If your purchase is a surprise, be sure to take precautions so that I don't accidently spoil your surprise!

I ship via US Postal Service First Class Mail in order to keep your shipping costs down. I can also ship to you via US Priority Mail upon your request. I use Delivery Confirmation when available but I do not provide insurance. The USPS offers a Standard shipping time on First Class Mail of 5 days. Priority Mail is 3 days.

International Orders will be shipped using Priority Mail International. This is the best way to make sure that your item arrives in your hands on time and intact. When shipping internationally, deliver time varies. It is best to expect about 14 days. I cannot offer tracking on INTERNATIONAL ORDERS.
Your country may have customs charges or taxes due when you receive your package. Any customs charges or taxes due on arrival will be your responsibility and are determined by the destination country.

If you are an INTERNATIONAL CUSTOMER, I recommend that you ORDER EARLY whenever you need your purchase by a particular date. FedEx International is an option if you need to rush your order.

Costs of special shipping requests are your responsibility.

It is important to remember when shipping internationally that it can take 4 weeks or more to receive your purchase. Even Canada can take this long. International shipments are often held at your local post office for pickup. They do not deliver them to your door. International shipping often requires a signature for delivery. I have learned this the hard way from my own international purchases.

Unfortunately, I cannot offer shipping to China, Vietnam, the Phillipines, Taiwan, Thailand, Indonesia and Malaysia. Delivery in these countries is simply too undependable. I don't want you to pay for something I cannot deliver to you.
Additional policies and FAQs
Upon completion of your Paypal payment, you will receive a confirmation email from Paypal. This also acts as a receipt for your payment. If you do not receive a Paypal confirmation email, check your Junk E-Mail folder first. I find the strangest things in there! If it's not there, you probably did not complete the Paypal payment process. If you have any issues, just let me know and we will figure it out together. I keep a close eye on my email inbox and Etsy conversations so that I can respond to you promptly. I love talking to you and getting your feedback on my pieces and my shop.

----- PLEASE NOTE -----
I do photograph all my pieces for display in my shop AND my personal website. I also use these photographs in the books I write about the process of working with God to create the pieces He impresses on my heart and the amazing process of watching Him work in the hearts of those that receive them. I do reserve the right to photograph, post or sell again any design, INCLUDING CUSTOM ORDERS.

----- MATERIALS -----
I try very hard to provide the information on the specific materials used in my pieces. Really I do. HOWEVER, I have been wandering through fabric stores since I was a little girl when my mother taught me to sew. And yes, I do have to touch each and every piece of fabric or trim that catches my eye. It may be beautiful to look at but if it doesn't feel good, I can't use it. Why would I want to???? When I come across something I can't live without, I buy it. Then I take it home and put it in my stash. Sometimes my treasures live with me for years, and years. I am trying to get better about making a note of the fabric type and content now but I simply do not always remember the specifics about some of my finds. I assure you that I do purchase quality materials that will stand up to long and strenuous service. Remember though, nothing lives forever. Not even a well-loved handbag.

----- RIGHT OF REFUSAL -----
I do reserve the right to refuse service. I also reserve the right to cancel a sale if I feel that it would be in the best interest of my business.