FancyItPretty

Fancy It Pretty

Fergus, Canada 3441 Sales On Etsy since 2014

4.5 out of 5 stars
(749)

Shop owner

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FancyItPretty is taking a short break

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Note from shop owner Merry Christmas & happy holidays. We will reopen Dec 27th

Note from shop owner

Last updated on Dec 16, 2018

Merry Christmas & happy holidays. We will reopen Dec 27th

FIP

Contact shop owner

FIP

Reviews

Average item review
4.5 out of 5 stars
(749)
See reviews that mention:
quality 92 shipping 88 customer service 40
  • Bridget Simoson on Dec 4, 2018

    1 out of 5 stars

    Ordered product a month ago and still have not received my purchase. Contacted seller and they didn’t seem to care. They emailed that it was probably stuck because of postal strike etc. This was not noted on sellers page when I purchased product. Their not willing to help in the least! I ordered the product for my sons first birthday. I thought a month would be plenty of time for order and shipment. Oh Boy was I wrong!! I recommend not ordering unless you don’t have time restriction! Poor customer service!

    FIP

    FIP responded on Dec 4, 2018

    We're sorry you didn't have a positive transaction. However your order was placed and shipped within 24hr. It was then out of our hands and in Canada Post's. We state in the listing that there is no tracking as we use regular letter mail and are happy to add additional cost for expedited shipping if the buyer wishes. We answered all of your emails, perhaps not to your liking as well as refunded the order. Not sure how else we could have provided better customer service? As you can see from our reviews we have a 98% satisfaction rate and we do strive to get your packages to you as quickly as we can however this delay was out of our hands.

  • Deirdre Pickford on Nov 28, 2018

    5 out of 5 stars

    Loved this pillow so much I ordered a Christmas one! Great quality and shipped quickly! Also happy to support an Ontario entrepreneur!

View all 749 reviews

Updates

New Spring Colors have arrived in our Porter Bow headbands!

Tagged in this photo

You guys!!!!!! We have a few new collections coming out this Spring and these geometric wild & free pillow covers are kicking off our GEO collection! Check out our other geometric animals in the shop. More to come.
Lots of Holiday Item's added to the shop this week!
View all 6 updates

Shop policies

Last updated on October 4, 2017
Welcome to Fancy It Pretty! We are a shop who makes fun, unique, girly items for your home, your children and of course yourself. Enjoy shopping around our page and don't hesitate to contact me with any questions.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Refunds and Exchanges
I do not accept returns but it is very important to me that you are happy with your purchase. If your order arrives damaged or you are not happy for any reason please contact me before leaving feedback so that we can resolve.

SALE ITEMS ARE FINAL SALE AND WILL NOT BE REFUNDED OR EXCHANGED.NO EXCEPTIONS
Payment
We accept Visa, Mastercard, American Express, Discover, and Paypal for web site purchases.
Shipping
Purchases are shipped to your Etsy address. Please make sure that this is correct.

All packages are shipped through Canada Post. Canadian orders are usually received within 7 business days. US and international orders usually arrive within 12-15 days or sooner depending on customs. ***Please understand that I have no control over shipping time, your patience and understanding is appreciated***. US packages are sent via Small Packet Air with no tracking and no insurance. If you would like to purchase insurance for your package contact me for a quote

Once your package is in Canada Posts hands I am not responsible for it. If you pay express shipping and your package takes longer then stated this is not in my control and you will not be refunded for your shipping charges.

Customers outside of Canada - you are responsible for any custom/ duty charges that may apply. Contact your local post office for information. I will not accept any returns due to custom/ duty charges. I cannot change parcel values or mark as a gift unless it is a gift. Lying on a custom form can result in a $10,000 fine.