farrahfab

Austin, Texas | 438 Sales

farrahfab

Austin, Texas 438 Sales On Etsy since 2009

0 out of 5 stars (290)

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Ellen Brothers

Contact shop owner

Ellen Brothers

Shop policies

Last updated on February 7, 2011
Thanks for stopping by! Below are ALLLL the details regarding how I do things (yawn). To sum it all up, I think you'll find I'm super easy to work with and very dedicated to my customers. Here's my main thing... COMMUNICATION IS KEY!!! I can't help or fix something unless I know about it, so please let me know if you're not satisfied so I can do my best to make it right. AND PLEASE PLEASE don't leave neutral or... (gasp!!!) negative feedback without giving me a chance to fix it. I'll do the same for you. I stand behind the quality of my work. Keep in mind... I AM only human, so on the rare occassion that something doesn't meet your standards... PLEASE TELL ME!
Ok, now lets move on to all the lovely details regarding payment, shipping, blah blah blah...

Accepted payment methods

Returns and exchanges
Shipping costs for returns and exchanges are not refunded and are the buyers responsibility unless it was my mistake.

Contact me within 3 days of receiving your purchase.

Items to be returned or exchanged must be sent back in original condition, with the original number of items. Items must be received within 2-3 weeks of contacting me.

If something is damaged during transit- please convo me within 3 days of receiving package. Photo of the damaged item is very helpful.
Payment
USE PAYPAL
Payment must be made through PayPal, which includes E-checks (direct transfer from your bank account through PayPal), Credit Cards, and PayPal payments.
You have two days to make payment, but immediate payment upon checkout is preferred. If there's a problem or you need additional time, just convo me so we can work it out.
Shipping
IMPORTANT: U.S. customers, I SHIP TO the ADDRESS YOU HAVE IN PAYPAL. If you have a PayPal account, MAKE SURE it's correct. International customers, I SHIP TO address you provided on ETSY. If there are any problems and you need it shipped somewhere else, BE SURE to convo me on etsy, and leave it in the comment field in PayPal.

Orders are shipped within 4 weekdays from the time your PAYMENT HAS CLEARED. If you need an item shipped immediately, convo me... Can't make any promises but I'll do my best.
Custom Orders may take longer. If there is a delay due to other circumstances such as backorders or a very large influx of orders, I will let you know (this is very rare).

FIRST CLASS
I ship using First Class mail and First Class International mail through the USPS. IF YOU PREFER ANOTHER SHIPPING METHOD OR UPGRADE, convo me asap. You'll be responsible for any additional shipping cost.
First-Class Shipping usually takes 3-5 days for US residents, and 5-15 days for international residents. It may take longer, especially for international customers if customs holds packages.

Orders are not considered "Lost" in transit until the following amount of time has passed:
Domestic (U.S): 21 days past shipping date
International: 45 days past shipping date
International ITALY: 60 days past shipping date

Although rare, sometimes for various reasons a parcel may take a long time to arrive. A "lost" package claim cannot be filed until this time has passed. If a package is lost, you may be asked to complete a form for the claim.

Domestic packages over 13 ounces are shipped using Priority mail. International packages over 4 pounds are shipped Priority mail.

Shipping prices are estimates of what it costs me in shipping and handling to ship the item.

If you do have a problem with your package upon arrival, please notify me as soon as possible.

International customers: be aware of your countries taxes and duties, I am not responsible for these charges
Additional policies and FAQs
I'm easy to work with, so just keep the communication flowing!