Announcement Light + Ladder strives for perfection in form and function, creating objects that are thoughtful, useful and made to last. All products designed in Brooklyn, and made in the USA. www.lightandladder.com. Instagram: @lightandladder
Light + Ladder strives for perfection in form and function, creating objects that are thoughtful, useful and made to last. All products designed in Brooklyn, and made in the USA. www.lightandladder.com. Instagram: @lightandladder
Should you have questions about installing one of our pieces or what would grow best in a specific planter, please refer to http://lightandladder.com/resources/
Accepted payment methods
- Accepts Etsy gift cards
Please allow 1-3 days for us to process your order. Your ceramic art will be lovingly packed and boxed to ensure safe delivery, whether it’s traveling to Illinois or Italy. We have many years of experience with packing and shipping ceramics and do everything we can to make sure our products arrive safely to their destination.
If you would like your product delivered quickly, please write us so we can help you purchase an expedited shipping method to guarantee a timely delivery!
You should receive an email confirmation after you’ve placed an order. Upon shipment of your order, you will receive an additional email containing the tracking information for your package.
Light + Ladder ships via USPS for all orders in the US. We ship via USPS Priority Mail, through which customers receive their items in 2-3 business days (Monday-Friday) from the date of dispatch. Upgraded shipping is available upon check out.
Light + Ladder ships via DHL for all international orders. It is imperative that you provide your phone number and answer the call from DHL when they contact you. You will be required to provide payment for any duties your country charges. ***Please send your phone number along with your order***
Please familiarize yourself with your country’s custom regulations before making international orders. Your country may impose import duties, taxes, etc. These fees are the responsibility of the buyer.
Please make sure you provide your phone number for any international orders. Expect DHL to contact you via phone number to get payment information for any duties that are required. Payment for any customs fees collected by your country are required before they can deliver your product. In the event that DHL cannot reach you and duties for a package are not paid, the package will be returned to Light + Ladder and you will need to pay additional shipping for us to resend. Light + Ladder is not responsible for any costs to re-ship the items to you.
Refunds and Exchanges
We stand behind the products we make 100%. If you are not satisfied with any of our products, please let us know. When ordering planters, please remember to double-check the dimensions to ensure that you get the right size for the intended space.
DAMAGED UPON ARRIVAL
Every order is packed carefully to ensure that all items arrive at your door safely. Should a piece arrive in damaged condition, please email us at info [!at] lightandladder.com within 48 hours of receiving the package with a photo of the damage. We also ask that you hold on to all parts of the piece until we’ve provided further instructions.
Should you decide that your Light + Ladder piece is not right for you, please contact us within 7 days of receipt to initiate a return. Please note that shipping charges are non-refundable and the buyer is responsible for the return of the merchandise in a resalable condition. Refunds will not be issued for goods that arrive to us damaged so please take care in repackaging our goods so that it does not break in transit. The refund will be issued when we receive the item.
Orders over $400 will have a 25% re-stocking fee.
Please note: "Seconds" are final sale and are not eligible for refunds or exchanges.
All products are handcrafted. Variation in color, texture, finish + size are inherent to the design and material.
Additional policies and FAQs
Sending a Light + Ladder piece as a gift? How lovely! We are more than happy to gift wrap your order or add a custom note. Add a note with your preference when checking out or email info [!at] lightandladder.com. Also, since we send receipts via email, there won’t be one included in the box.
We are open to creating custom pieces in specific colors, sizes and materials for clients. Please message us to discuss the possibility of creating a unique item for you. Please remember that all sales are final on custom orders.
Custom orders will not be shipped until payment has been secured. Final payment will include the item price as well as the shipping rate. Shipping price includes necessary boxing and adequate packing material to ensure safe delivery of your hand made porcelain art.