Wooden Item Care: All trays and lazy susans are sealed with interior sealer. To clean, wipe down item with soft, damp cloth. I do not recommend scrubbing or using soap.

Gift tags can be added to your order upon request at no additional charge! Please just let me know that this item is a gift in the 'note to seller' section during checkout. I can also write "happy birthday" or "congratulations" on the outside package if being shipped directly to gift recipient.

Gift packaging not available.

I gladly accept custom and personalized requests. Custom items or personalized signs are final sale and cannot be refunded, returned, or exchanged. This includes changing colors of a stock design, adding elements to a stock design such as flowers, etc. Coupon codes are not valid on custom orders unless approved by shop owner. I have the right to cancel your transaction if this policy is violated.

All dimensions are approximate but are found to be reliably accurate. For framed signs, the dimensions in the item listing include the frame. Frames add ~1.5" to both length and width of a sign.

I am not responsible for orders once they have shipped. If your tracking status says 'delivered' but you never received it, contact your local postal carrier. USPS scanners have GPS and should be able to provide you with the last known coordinates of your package. It is a common mistake for postal workers to leave their scanner status on 'delivered' when they are working at a main location. Your local USPS office/worker should be able to assist you. If you believe your package was stolen, you need to file a report with your local police. I apologize, but no replacement orders will be sent in these situations.

Yes! FMC gift cards do not come in the form of physical cards, but rather a printable PDF file with a customized coupon code to use in the store. Gift cards are available in the amounts of $25, 30, 40, 50, 60, 75, 100. You can purchase gift cards here: https://www.etsy.com/listing/563095057/gift-card-choose-your-amount?ref=shop_home_active_3

Send me photos immediately of your damaged product AND packaging. If you chose USPS Priority shipping at checkout, then you *may* be partially refunded for your order. If you did not choose USPS priority shipping, the shop owner will assess the damage and remedy the situation without a refund. You must contact me within 3 days of delivery if your package is damaged.

No! If you are local and wish to pick up your order from my home, please send me a message to discuss the proper steps. You will not have to pay for shipping.

Once your order is complete, you will need to come pick it up from my home. Items are forfeited if not picked up within 30 days of completion.

I, the shop owner, have the right to cancel any transaction that violates this local pickup policy. This includes non-local orders receiving non-approved free shipping.

Unfortunately, no! My mitered frames are very difficult to create. If I am off by 1 degree or cut a few centimeters short, the frames will not sit flush. This is the case in the majority of my wooden frames, however I always make sure the front of the sign looks great and is presentable. It is important to remember that you are buying an item that is completely HANDMADE and not produced by a machine. Natural human error is involved in every part of the process! I want you to be satisfied, and I try my best each day to create great products, but I must accept that I am not perfect and neither are my items. This is the beauty of handmade!