Natalie Pearson on Dec 8, 2016
Such a sweet and fun design, from my favourite movie, however would love it even more if the printing was of better quality.
iamfae on Nov 29, 2016
Owner and Creative Director, Caitlin McClain, opened our Etsy store doors in mid-2011, starting with a small selection of cards and art prints. The line has quickly grown to offer a wide assortment of playful and happily-designed paper and fabric goods for child, adult, and home.
Branching off to pursue even more creative endeavors, Caitlin launched Little Low Studio (littlelow.etsy.com) in mid-2012, while continuing to design for Feb10. With the fast growth of both lines, Linda McClain has stepped in at the customer service and order fulfillment role for Feb10.
Everything we create, we try to pursue with the utmost integrity, eco-consciousness, and reliability. We love our customers and realize that this business would not be possible without you, so we believe that we owe you the best products, service, and care we can give.
Thank you for stopping by, we hope you'll enjoy your visit!
Owner, Maker, Designer
Hi, I'm Caitlin - music, nature, candle, rain, dog, & people lover! I've been enamored by accesible, smart, colorful, and all-around happy design since a young age and I feel so lucky that now, as an adult, it's what I get to pursue every day : )
Shipper, Customer Service
I'm Linda - retired nurse and mom of Caitlin. As Caitlin works full-time on daily operations for Little Low Studio, I serve as the Customer Service and Order-Fulfillment Guru for Feb10 Design. I love craft, vintage, and my two pups Olive and Mailey.
We want you to be 110% happy about your transaction with us so please read below for answers to any questions you may have. Feel free to contact us directly if the answer to your question is not below - or if you just want to say 'hello' : )
Accepted payment methods
- Accepts Etsy gift cards
PROCESSING TIME: Orders are prepared and shipped within 1 - 3 business days of your order. After purchasing from us, you can see an estimated date of when your order will ship next to the order information on your 'purchases' page.
USA CUSTOMERS: Orders ship via USPS first class mail. This method provides you with a tracking number which is trackable via the usps.com website. In most cases, the postal system will deliver your package within 2 - 5 business days of shipment.
INTERNATIONAL CUSTOMERS: Orders ship via USPS first class mail. This provides you with a customs form number which is only trackable within the United States. Once the package leaves the U.S., the package is longer trackable. Typically, there are no issues and orders arrive within 5 - 15 business days of shipment. Unfortunately, shipping internationally is not perfect and sometimes orders are lost. ***Refunds will not be issued on lost international orders until 1 full calendar month has passed from shipment date.***
IMPORT TAX: International Customers may be subject to import tax, this is calculated and enforced by your individual country. Unfortunately, there is no way for us to calculate or collect import tax on behalf of your country. Feb10 Design will not be held responsible for reimbursing your tax charge.
Refunds and Exchanges
WRONG FIT OR DISLIKE: Customer pays for return shipping, shipping cost of the original order is not refunded. Items must be returned in its undamaged, unused, original state to receive refund.
LOST ORDERS: INTERNATIONAL orders will only be refunded after one full calendar month has passed from shipment date. DOMESTIC orders are fully trackable, therefore lost orders should not be an issue. Sorry, refunds will not be given on missing orders that show as successfully delivered within the USPS tracking system. Orders that are returned to our address due to an incorrect address provided by the customer will either be resent at additional shipping cost to the customer, or fully refunded minus shipping cost, your choice. ***If there are any mistakes in shipping due to our fault or mistake, we take full responsibility in remedying the situation.***
EXCHANGE: Due to small inventory, we cannot accept exchanges at this time.
Additional policies and FAQs
CONSIGNMENT: At the moment, we are only accepting consignment opportunities from shops that meet a strict set of qualifications. Please message or contact via email if interested in more information on qualifications and terms. Be sure to provide the business name, location, and a website if you have one.
CUSTOM ORDERS: We welcome custom projects, schedule permitting! Please message us with your inquiry, including as much information as possible.