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Shop policies

Last updated on May 10, 2022

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by hand.
with heart.

every item individually crafted by the designer.

Accepted payment methods

Returns and exchanges
feedthedog does not exchange or refund, unless the item is faulty or damaged in transit.
feedthedog accepts credit cards or regular account payments through PayPal. For Australian customers, I accept Direct Debit payments. When you purchase through Etsy you just select Other when you get to the choice of payments page. I will then forward you the total price with postage and my banking details.

Orders will be shipped after complete payment is received.

Please note that overseas customers are responsible for any Customs fees, duties and tariffs which may be charged in your country at time of delivery. Please contact your local customs office for further information about your country's policies. Customs charges are not included in the purchase price and shipping costs of feedthedog products and I do not accept returns due to customs charges.
All orders will be posted by Australia Post ordinary airmail within 3 days of receipt of payment, unless otherwise noted in Shop Announcement. Within Australia it should take 2 - 3 working days to arrive. Items posted to the US should take around 5 working days but sometimes it can be up to 2 weeks. Items posted to Europe generally take 2 - 3 weeks.

feedthedog fabric art works are sealed in a cellophane sleeve and mailed in either a stong, cardboard mailer or equally strong box board sleeves.

feedthedog cushion covers and wall hangings are wrapped in acid free tissue paper, sealed in cellophane and mailed in a sturdy cardboard or plastic envelop. You will be sent an email confirming when your item will be mailed.

If you would like to upgrade from ordinary airmail to registered mail (with tracking service) please contact feedthedog during checkout for a revised postage quote.