felinegood's Shop Policies
Welcome to Feline Good! Feline Good is a family run animal furniture and fun company.
We are committed to providing you and your pet with excellent customer service and one-of-a-kind pieces. We love finding good and playful homes for our lovely collection.
We work with all natural and safe products for our animal friends. All products are tested and used by our two little fur babies (and our fosters), so you know we trust our products fully.
Please, feel free to ask us if you have any questions about what we do or how we do it. (firstname.lastname@example.org)
Payment is due immediately. All Texas residents pay sales tax.
We ship standard USPS.
We do not ship internationally at this time.
Feline Good prides itself on meticulous packaging and shipping standards. We do not offer insurance using USPS. Those customers concerned about lost or damaged goods during shipment, can set up a FedEx shipment instead; this way there is a tracking record of your shipment's whereabouts and an insurance policy through FedEx. Email us (email@example.com) before you buy the item to request a FedEx shipment. We will set up a special item with FedEx price for you.
Refunds and Exchanges
All sales at Feline Good are final. We only sell high-quality handmade items. We custom build your piece(s), as such they are non-refundable as soon as production begins. We trust each and every one of our pieces with our own pets. If something isn't perfect on our end, we fix it before shipping it out.
See shipping policy for concerns with your shipment.
Additional Policies and FAQs
Feline Good is not liable for any injuries, damages, death, accidents, zany cat antics, spontaneous combustion, or angry swearing related to or resulting from the use of any and all of our products.
Our items are built to extremely high standards and shall be used at purchaser's own risk.
Feline Good recommends that professional mounting be used with our products. These items are made of wood, as such they are heavy and require proper mounting. Improper mounting or hanging that results in injury, damage, or death is not the fault of Feline Good.
Please, please, please kick the animals out of the room until structure is mounted properly. Mayhem ensues otherwise...take it from us!
All items come from a smoke-free environment.
Items come from home with short-haired, low dander cats. Upon request, we can quarantine your item away from cats.
Last Updated December 13, 2011