Kyoto, Japan 2984 Sales On Etsy since 2006

0 out of 5 stars (1610)


Kyoto, Japan | 2984 Sales

feltcafe is taking a short break


Contact shop owner



No reviews in the last year
See reviews that mention:
quality 29 shipping 416 customer service 253

Shop policies

Last updated on February 3, 2011
welcome to felt cafe!

i came back to japan in april 2009, and am absolutely thrilled to be able to once again offer wonderful japanese craft supplies and books here.

i'm happy to be your personal shopper in japan, and track down the items you may be looking for. often items that have sold out of my shop can be restocked, and i am always happy to reserve something for you so that you don't miss it.

i am always happy to hear from you, so please feel free to contact me at feltcafe [!at] gmail.com or send me a convo within etsy if you have any questions.

Accepted payment methods

Returns and exchanges
i want you to be completely satisfied with your purchase from felt cafe. if there is ever a problem, please let me know as soon as possible, and i will find a way to make it right.
payment is accepted by paypal. even if you don't have a paypal account, you can submit payment by credit card through the paypal checkout process.

i know that the etsy + paypal checkout process can be a little confusing for folks who are new to etsy, thanks for your patience, and once you figure it out it will be quite easy next time!

if you don't submit payment for your order, i will attempt to contact you to resolve the situation. unpaid orders will be canceled with etsy after 3 days, if i have not heard from you. thanks for understanding.
for books, shipping is EMS service from japan. EMS is extremely quick and secure, and includes tracking for your shipment. if you would like your tracking number, just leave a note in your order, or contact me directly. if you are interested in a more economical or slower method of shipping, please ask.

for fabric and other lightweight items, default shipping is airmail from japan. if you are interested in express or trackable shipping options, please ask.

shipping costs are based on the actual price of shipping, which depends on the weight of your order. i do combine shipping for orders with multiple items. this means that you will save some money on shipping for multiple items, not that shipping is free! for combined shipping refunds, i will send you a refund to your paypal account after i ship your order. if you would like to know the exact shipping amount before you place your order, just let me know.

i am not liable for any customs charges on your order; customs fees vary by country. however the value of most of the items in my shop is not high enough to incur any customs charges for most of my customers.
Additional policies and FAQs
i do my absolute best to answer all inquiries as soon as i can, and also to ship your order as soon as possible.

please let me know if you are looking for something specific that you don't see in my shop. i will do my best to try to find it for you.