felterrific

If you are not satisfied or there is a problem with your purchase, please contact me immediately via Etsy conversation. Please do not email me. I fix the situation to the best of my ability on a case by case basis.

***If you need your order by a certain date (and haven't already let me know) please contact me immediately via Etsy Conversation- please do not email me. I am not responsible for items not arriving on time if I have not been made aware of the party date/deadline.

Domestic shipments of large calendars are sent in Priority Mail Small Mailing tubes to help prevent the dowel rods from breaking. Please contact me if you receive one that is broken. I will either replace the broken one, or issue a $5 refund if you choose to replace it yourself.

Lost, Stolen, Damaged Items:
Felterrific cannot be held responsible for lost, stolen, or damaged packages. That being said, situations will be handed on a case by case basis. Please notify me immediately if there is any problem.

Felterrific accepts PayPal, Credit Cards, and Etsy Gift Cards.
Sales tax will be charged and collected by Etsy as per the specific laws of your state.

MOST items will ship via USPS First Class or Priority Mail within 7-10 BUSINESS days after receipt of payment. (Business days are counted as Monday through Friday. They do not include weekends or holidays. Depending when you order, it can actually be 10-12 calendar days.) Some made to order items to take longer.
***Please check individual listings for the exact turn around time.***

If you need an item faster than the stated turn around time, or by a specific date please note it when ordering, or contact me through Etsy. Please DO NOT email me. I will do my best to accommodate you. There are times when I am running behind, and if there is not a specific date listed, I work under the assumption that you have ordered ahead of time. I am not responsible for items not arriving on time if I have not been made aware of the party date/deadline.

If you wish your package to arrive faster than the stated shipping method, please purchase a shipping upgrade. (If an option for an upgrade is not included in the listing, you are already paying for Priority Mail.) I will ship using the fastest method available for the shipping that was paid. SHIPPING UPGRADES DO NOT LESSEN THE TURN AROUND TIME. They only expedite the actual shipping time. First Class Mail is typically 5-7 days, Priority Mail 2-3 days and Express Mail 1-2 Days.

Orders containing more than 2 items may take a slightly longer turn around time than noted in the listing. You will be notified if your order will require additional time.

You will receive a notification email when your order has shipped, which will include a USPS tracking number (domestic shipments only). Felterrific can not be held responsible for loss or damage to the package once it has shipped.

**You can check the status of your order at any time by logging into your Etsy account and going to your Purchases and Reviews, and clicking on your receipt. The date your order will be shipped is located at the top of the box marked "Shipping Details."

If you wish to add insurance to your shipment, please contact me via conversation.

*Felterrific will gladly ship internationally. If a shipping cost isn't listed for your country, please contact me and I will be happy to set one up! Your shipping total will be calculated based on weight and destination at checkout. Felterrific cannot be responsible for any international custom and duty fees, taxes, or brokerage fees assessed by the carrier. These fees are in addition to, and not included in, the cost of shipping. We are required by law to declare all items as merchandise, and will not mark items as "gift". We cannot be liable for any delays due to packages held at customs. USPS DOES NOT provide tracking numbers for International orders. If you require a tracking number, please contact us prior to checkout and shipping can be upgraded at your expense to include tracking.

Questions?
Please feel free to message me, via Etsy at any time if you have a question or concern. (Please do not email me.) I will do my best to return it as soon as I can. Please note I do not typically return messages over the weekend or on holidays.

All items are made by hand by me, so no two are exactly alike! :)
I love custom orders! Contact me via conversation for more info! I'd love to work with you!

*Allergies* We have a smoke free home. We do have two indoor cats and two dogs.

Please take a moment to leave a review of your purchase. It is greatly appreciated! :) *If you feel that you have had a bad experience, or gotten a product that is not a 5 star rating- please contact me immediately! I will do everything in my power to make it better for you. Thank you! :)

Thank you for choosing to shop handmade! :)

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from my shop, www.felterrific.etsy.com, or otherwise use services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

PERSONAL INFORMATION I COLLECT
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (if needed for a custom order), if you contact me directly.

HOW DO I USE YOUR PERSONAL INFORMATION?
I rely on a number of legal bases to collect, use, and share your information, including:
• As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for a future mailing list;
• If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as #1: Providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and #2: Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

SHARING YOUR PERSONAL INFORMATION
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform the services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have in good faith believe that it is reasonably necessary to: (A) respond to legal process or to government requests, such as applicable laws and regulations and/or, to respond to a subpoena, search warrant or other lawful request for information I receive; (B) enforce my agreements, terms and policies; (C) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (D) protect the rights, property, and safety of myself and my customers, or others.

DATA RETENTION
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time: 6 years.


YOUR RIGHTS
If you reside in certain territories, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Correct, change, restrict, and/or delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (for example, where I am required to store data for legal reasons), I will generally delete your personal information upon request.
• Object. You can object to (A) my processing of some of your information based on my legitimate interests and (B) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information, or if it is needed for legal reasons.
• Any and all requests to access, correct, or delete personal information held by Etsy may be sent directly to Etsy for assistance.

CHANGES
I may update this privacy policy from time to time in order to reflect, for example, changes to my practices or for other operational, legal, or regulatory reasons.

CONTACT ME
If you have questions or concerns, please contact me by e-mail at felterrific [!at] gmail.com.