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feltlikepaper's Shop Announcement

Kindly Note: Felt Like Paper is a one-person shop and ALL DESIGNS ARE MADE TO ORDER. My production times are: 2-3 business days depending on your order. I truly appreciate your understanding. Thank you!

PLEASE REVIEW OUR STORE POLICIES INTERNATIONAL ORDERS, ESPECIALLY- ADDITIONAL IMPORT TAX FEE REQUIRED. This is NOT by Felt Like Paper, but by your own country.

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feltlikepaper's Shop Policies

Welcome

Thank you for stopping by.

Payment

I accept payment via Paypal and Etsy Direct Checkout, both of which accept all major credit cards. For PayPal, it is not necessary to have an account, simply click on the Paypal link and follow the instructions.

Payment is due upon placement of order. If I do not receive payment within 48 hours, the order will be cancelled.

Shipping

Multiple jewelry items purchased together may be put in the same gift box, if you would like them boxed individually please send a message. If your order is a gift please specify if you would like the card written out to the recipient in a note to felt like paper while checking out.

Domestic orders:
I usually ship your item(s) within 2-3 business days of receipt of payment via USPS first class mail. Please allow ten working days for delivery. If you would like your piece/s sooner, please contact me PRIOR to placing your order about expedited options, and related additional fees. All domestic shipments include tracking information.

International orders:
All orders are shipped first class with the United States Postal Service WITHOUT delivery confirmation. It takes normally 10-15 business days for delivery but sometimes depend on countries' custom process schedule or some unknown reason, it may take 15- 30 business days.

TAX/CUSTOM FEES:
International customers are responsible for all fees associated with shipping to their respective countries. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; WE HAVE NO CONTROL OVER THESE CHARGES and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. All international orders will have full value declared on customs forms.

Refunds and Exchanges

Refunds and returns are only accepted until 30 days after the purchase.

Please note that color of products may vary slightly from screen to screen. As a result we are unable to accept returns for slight differences in colors.

Please make sure to review carefully all the descriptions including all the information on size and materials before you commit to purchasing any item. I can't negotiate exchange/refund because you misinterpret the description. If something's unclear I'm more than willing to answer all questions and, perhaps, make a custom item.

Refunds:
I offer refunds on lost orders upon an investigation by the post office.

Returns & Exchanges:
I offer returns/exchanges on broken items and incorrect orders.
Returns are only accepted for items of unworn/undamaged condition in their original box/packaging, otherwise this policy may be rendered void.

RETURNING AN ITEM:
- Ask the seller for the address.
- Ship the item with registered Mail (WITH tracking number)
- Once the item is received by Felt Like Paper, the value for the item will be refunded to you.
- Shipping costs are the buyer responsibility.

Felt Like Paper DOES NOT ACCEPT RETURNS ON PERSONALIZED/CUSTOM ORDERS.

Additional Policies and FAQs

Care instructions :
Please note that Felt Like Paper designs are made with gold plated findings (charms, clasps, beads, chains, jump rings etc) and they may tarnish if they are exposed to humidity for an extended time, or if they get in contact with alcohol, which is found in perfumes. To preserve longevity, store your jewelry in a dry place and avoid spraying perfume near it.

All items are made by hand with love for quality materials, fine workmanship and clean design. Since all Felt Like Paper items are handmade please allow for some slight variation from piece to piece and imperfection when vintage elements are used such as darkened patina and scratches.

Last Updated November 2, 2014