feltmeupdesigns' Shop Policies
Feltmeup started in a very small, very cold basement flat in Scarborough in 2007. I started making handbags and purses but the Birds took over slowly and now I mostly make creatures.
I use 100% organically farmed merino wool tops from happy sheep on the Falkland Isles... i hope they are happy sheep they are certainly organic ones!
I love doing custom work and being challenged so if you have an idea and can't see it in my shop convo me and i will see what i can do!
Feltmeupdesigns accept payment by paypal and credit and debit cards through direct checkout, we also accept Etsy gift cards.
If you have bought an item by mistake convo me immediately and I will cancel and refund your payment so long as the item hasn't already been shipped.
We ship standard first class delivery from the UK. Birds are always dispatched within 3 days of purchase and if there are going to be delays I always message to advise of this.
Typically it takes 10-14 days internationally but allow up to 4 weeks to arrive as customs can be tricky and please allow plenty of time for your order to come, especially if its for a special occasions.
Your order will be shipped within 3 days of purchase, typically items are shipped first class post, average shipping times are:
UK: 5-7 days
Europe: 5-10 days
International: 10-14 days
The service does not provide tracking and you will not receive notification when your item is shipped. If you have not received your order with in 25 days please contact me and I will offer you refund or replacement.
Your bird will be packaged in a Kraft gift box stuffed with pretty shredded tissue paper for protection and stamped with the Feltmeupdesigns logo. We post all our birds in sturdy boxes made from recycled materials Where ever possible I try to recycle packaging to help the environment and to keep postal costs down. Please reuse your packaging and help save a tree!
We like trees we want to save as many as possible!
Refunds and Exchanges
Feltmeup promises to refund or replace any item lost in transit.
With damaged items take a picture and attach it to a message, I will replace all damaged items with out further charge... again this hasn't happened yet and I will be mortified if any of my creatures get hurt in transit!
Please remember should your postie decided to sit/stamp or otherwise destroy your item it's not my fault, we pack very securely in a sturdy box so they really have to try hard to destroy it. Please contact me before you leave negative feedback so we can sort this out amicably!
Additional Policies and FAQs
At feltmeup we (that is me... there's only one of me!) love making friends so come and be our friend at:
or follow me on twitter
or visit my Flickr site where you can find many pictures of how I make my felty creatures:
You can also find me under the user names:
I do consider wholesale and gallery offers, this is done on a venue by venue basis. Please message me if you are interested and want to discuss the matter further. I am only able to supply UK based shops.
I aim to answer all enquiries within 48 hours, with the exception of treasury messages and charity requests. I support the following charities: Marie Curie cancer care, Macmillain Nurses, St Catherine's hospice and Breast cancer charities by donating my time and financial aid when I can. Please do not send me charitable requests as I am unable to respond.
Flat A, St Andrews Court, 1 West Street, Scarborough, YO11 2QL
Contact Email Address:
Feltmeupdesigns [!at] yahoo.co.uk
Last Updated July 26, 2015