• Etsy's payment system includes credit card payments, PayPal, Apple Pay etc... Our prices are in euros, Etsy handles conversion to other currencies

• Etsy has removed its EU bank transfer option; contact us, there are alternatives

! We process orders once payment has been cleared
• If your payment doesn't come through in 4 business days, we reserve the right to cancel your order
! For RESERVATIONS: contact us! Keeping an article in your shopping basket does not reserve it

• We ship worldwide from BELGIUM, EU (excl. presently restricted regions Faroe Islands, Ukraine, Russia and Belarus);
∟ unsure about shipping restrictions to your location? We can check this: just contact us ahead of ordering!

• Make sure your name and delivery address are correct and complete, go: You > Account settings > Addresses tab
∟ adding your number can facilitate local delivery!

• We currently post "ready-to-ship" articles same- or next business days; custom and made to order articles within a mutually agreed upon timeframe

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► Delivery BELGIUM
---> Standard:
• Bpost mailbox mail (untracked, non-prior) => small articles e.g. headbands
• Bpack parcels (tracked) => larger articles e.g. scarves, garments
• Locals: we don't encourage visits/drop-ins, we don't have the infrastructure; you may find us at a market near you instead!

---> Upgrades & alternatives:
• Small articles => priority and tracking upgrades
• Packages => signature on delivery and collect / pick-up options (Bpost, GLS, Mondial Relay and UPS)
• ! We can occasionally deliver by appointment within Antwerp city center and nearby districts: contact us before ordering to verify!

---> Select your preferred delivery option upon checkout and, in the case of delivery to a pick-up point, add the location info to the notes section (or contact us)!

► Delivery INTERNATIONAL
• Standard formats + pricing are priority airmail from Bpost-, DPD-, UPS,...which transfer to corresponding services in the destination country.
• ! TRACKING isn't always included with standard formats to all locations (see article description(s) for specifics): tracking upgrades are available upon checkout at the listed fees per location
∟ some couriers may require a signature upon delivery

---> Upgrades & alternatives:
☆ GLS@Home for Germany, France, Luxembourg and The Netherlands
☆ Delivery to pickup points, with:
• Mondial Relay to France, Luxembourg, The Netherlands, Spain
• and DPD to Austria, Denmark, Finland, France, Germany, Luxembourg, Netherlands, Portugal, Spain: select the option at checkout and add the location info to the notes section (or message us)! Any overages will get refunded.

☆ An express upgrade can also be purchased at checkout at the listed fees per location

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! ESTIMATED DELIVERY TIMES remain estimates, these are not guarantees:
---> ! We're not liable for delays due to third parties and/global events (e.g. lockdown restrictions, strikes, extreme weather)
---> ! Refunds for perceived delays are not appointed: if you need something before a certain date contact us before ordering to check viability!

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► CUSTOMS FEES/DUTIES
• Orders sent outside of the European Union Customs Union can incur customs-/import fees: these charges are levied by the customer's government(s)/local agencies and are a customer's responsibility.
• Get an idea of possible fees here: www.simplyduty.com/import-calculator/

---> ! Etsy allows buyers to mark orders as "gifts": this means there will be no pricing inside the parcel; this doesn't change the shipment's status at customs from "commercial" to "gift"! Gift wrapping is also a separate feature which doesn't change customs status.

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► ORDER ISSUES
• We package well, use reliable services, log shipments and retain proof of postage: losses and damages are very rare

• If an article does arrive damaged please provide us with photos so we can file an insurance claim asap and go from there

☆ ! Can’t find your order? Don’t panic! Please check:
• processing times, shipping estimates and/or tracking updates
• your mailbox' surroundings (couriers usually leave a note), family members, neighbours
• the news: events (e.g. strikes, weather) can hinder mail service
∟ Still need help? Contact us!
~ Missing parcels can only be refunded after estimates + a bumper period (to accommodate delays) have passed

• ! Missing/rerouted parcels caused by...
• address information proving faulty or incomplete
• refusal to pay customs fees or
• refusal/inability to receive/collect a parcel at the delivery address or the collection point
...can only be refunded if and when they are returned to us -in good order-. Couriers do not prioritise "return-to-sender" parcels, so this process may take up to several months

☆ CUSTOM ORDERS
• YES to custom knits e.g.: beanies: depending on our current resources. Contact us!

• NO to shoes, dyed shoes, and:
- Personalised alterations to vintage articles
- 'Copies' of other brands' articles, copyright theft

☆ LARGE ORDERS | WHOLESALE
• For large quantity- / wholesale orders contact us at sales [!at] femchan.shop
• Need bespoke orders for a business? Hire us under contract through hello [!at] femchan.com

• We are NOT interested in:
- dropshipping
- agents
- sponsoring influencers
- payment in exposure
- third party services e.g. apps, marketing services: please don't spam us, we don't like it!

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Designs, photos, descriptions and translations on etsy.com/shop/femchan are copyright Femchan 2013 - 2023 all rights reserved: do not copy or reproduce content without permission of the copyright holder(s) (Femchan, Femchan Streetwear and Anne for Team Femchan).

Your privacy is important to us!
We use customer information only to to fulfill orders, to provide customer support and, if necessary, to comply with a legal obligation (such as retaining information if required by tax law).
We retain your information only for as long as necessary to provide you with services as described above.

Aside from the courier(s) we use for delivery, Etsy and, if necessary, legal authorities, we do not share your information with third parties.

If you reside in certain territories, such as the EU, you have a number of rights in relation to your personal information:
• The right to access and receive a copy of the personal information we hold about you, by contacting us.
• Rights to change, restrict use of, or delete your personal information. Absent exceptional circumstances (e.g. legal requirements) we will delete your information upon request.
• The right to object to our processing of your information and the right to object to receiving marketing messages from us after having providing your consent to receive these. In such cases, we will delete your information unless we have legitimate grounds to continue using that information.
• If you reside in the EU and wish to raise a concern about our use of your information you have the right to do so with your local data protection authority.

For purposes of EU data protection law, we, Team Femchan for Femchan Streetwear, are the data controllers of your personal information.

If you have any questions or concerns, you may contact us at legal [!at] femchan.shop