ferngardencreations

545 Sales On Etsy since 2008

4.5 out of 5 stars (149)
Keith Fern

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Keith Fern

Reviews

Average item review
4.5 out of 5 stars
(149)
See reviews that mention:
quality 7 shipping 29 customer service 25

Shop policies

Last updated on March 30, 2018
Thanks for dropping in. My number one priority is and always has been customer satisfaction and I will go to any reasonable length to make this happen. Since I, personally, make each item, the potential for flaws is limited. However, I fully realize that the most difficult hurdle to leap over with this type of jewelry is durability and lasting power. I've worked very hard over the past 20 years to overcome this problem and thus am very confident in the longevity of my works - so much so that I offer a guarantee against breakage due to reasonable wear. If a customer has a problem, I want to hear about it and will take the necessary steps to immediately rectify the situation.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
  • Money Order
  • Check
Returns and exchanges
Should a buyer wish to return an item for any reason within a week of receiving it they can do so and I will gladly give a full refund and share the return shipping cost.
Payment
Both credit card and Paypal are preferred as the item can then be shipped the next day.
Shipping
Once payment has been received, the item(s) will be shipped the next working day.
Additional policies and FAQs
As Indicated in the alchemy section, I do encourage personal requests. In the past I have filled custom orders for weddings, graduations and personal items ie. a person's favorite rose.
It's possible for a customer to ship me a fresh flower (one must consult the export policiy for living matter if outside of Canada), upon receipt of which, I will dry it and turn it into a pin or necklace. Two other options are that the customer sends me a dry flower (or insect) or I make something up from an item that I have on hand or purchase. In other words the "skies the limit".