Please pay within 24 hours of purchase. If you are having difficulty with payment for any reason, please send a convo to advise me of the situation and to ask for any help or advice that you need.

I offer a shipping discount if you purchase 2 or more items from my shop at the same time. Etsy has changed the way this discount is displayed: you will now see the combined shipping cost after you place the items in your shopping cart.

UK shipping is by 1st class post (items should arrive in 1-2 days). Orders with a value over £20 will require a signature on delivery. For urgently required items, UK shipping may be upgraded to Guaranteed Next Day Delivery by selecting this option at checkout (a signature will be required on delivery).

International shipping is by Royal Mail Airmail (item should arrive within 7-9 working days). All orders with a value over £20 will be tracked, and will require a signature on delivery. Please note that you are responsible for any import fees, taxes and duties associated with shipping to your country.

Items that are ready-made will usually be shipped within 2 days of receiving payment. Custom orders may take a little longer and you will be advised of the likely shipping date as soon as possible after you place your order. Adverse weather conditions, or UK public holidays, may occasionally result in delayed shipment.

Please ensure that you check your delivery address details carefully before completing your order. If a package is undeliverable because you have provided an incorrect delivery address, or if a package is unclaimed by you, I cannot be held responsible. If your package is returned to me for either of these reasons, you will have to pay for the cost of re-shipping it to the correct address.

Please note that I will only ship your purchases to the address that Etsy and PayPal supply to me on your behalf so, if you are purchasing a gift for someone and want it sent direct to them, please make sure that you add the recipient's address to both your Etsy and PayPal accounts as I will not ship to addresses that you send me in an email or Etsy conversation. This is to eliminate the risk of the package being sent to the wrong address because I did not see your message.

If you are unhappy with your purchase for any reason please contact me via Etsy conversations.

Unused items (excluding earrings) may be returned within 14 working days of receipt for exchange or refund. You will be responsible for the return postage costs unless faulty goods were inadvertently supplied. Refunds will be issued as soon as I receive your returned item.

For hygiene reasons, earrings cannot be returned unless faulty.

Custom orders are not refundable, because they are made specifically for you, to your exact specifications, so please ensure that you are completely happy with all the item details before confirming your order.

Please note that items that have been used or damaged by the customer cannot be refunded or exchanged.

Items rarely get lost in the post but it can happen. If you have not received your item within the expected timeframe, please let me know. If your item has still not arrived 4 weeks after the expected delivery date, you will be offered the choice of replacement or refund.

I accept custom orders but if you need the item for a special occasion please allow at least 2 weeks plus shipping time for your purchase to reach you. This allows for the fact that I may need to order materials if you want something really special. So if you need a custom order for the day after tomorrow I probably can't help you.