If you are unhappy with your purchase for any reason please contact me via Etsy messages within 14 days of delivery.

Unused items (excluding earrings) may be returned within 30 days of receipt for exchange or refund. You will be responsible for the return postage costs unless faulty goods were inadvertently supplied. Refunds will be issued as soon as I receive your returned item.

For hygiene reasons, earrings cannot be returned unless faulty.

Custom orders are not refundable, because they are made specifically for you, to your exact specifications, so please ensure that you are completely happy with all the item details before confirming your order.

Please note that items that have been used or damaged by the customer cannot be refunded or exchanged.

Items rarely get lost in the post but it can happen. If you have not received your item within the expected time-frame, please let me know. If your item has still not arrived 4 weeks after the expected delivery date, you will be offered the choice of replacement or refund.

Please pay within 24 hours of purchase. If you are having difficulty with payment for any reason, please send a convo to advise me of the situation and to ask for any help or advice that you need.

I offer a shipping discount if you purchase 2 or more items from my shop at the same time. Etsy has changed the way this discount is displayed: you will now see the combined shipping cost after you place the items in your shopping cart.

UK shipping is by 1st class post (items should arrive in 1-2 days). For urgently required items, UK shipping may be upgraded to Guaranteed Next Day Delivery by selecting this option at checkout (a signature will be required on delivery).

International shipping is by Royal Mail Airmail (items should arrive within 7-9 working days). Please note that you are responsible for any import fees, taxes and duties associated with shipping to your country.

Items that are ready-made will usually be shipped within 2 days of receiving payment. Custom orders may take a little longer and you will be advised of the likely shipping date as soon as possible after you place your order. Adverse weather conditions, or UK public holidays, may occasionally result in delayed shipment.

Please ensure that you check your delivery address details carefully before completing your order. If a package is undeliverable because you have provided an incorrect delivery address, or if a package is unclaimed by you, I cannot be held responsible. If your package is returned to me for either of these reasons, you will have to pay for the cost of re-shipping it to the correct address.

Please note that I will only ship your purchases to the address that Etsy supply to me on your behalf so, if you are purchasing a gift for someone and want it sent direct to them, please make sure that you add the recipient's address to your Etsy account as I will not ship to addresses that you send me in an email or Etsy conversation. This is to eliminate the risk of the package being sent to the wrong address because I did not receive your message.

I accept custom orders but if you need the item for a special occasion please allow at least 2 weeks plus shipping time for your purchase to reach you. This allows for the fact that I may need to order materials if you want something really special. So if you need a custom order for the day after tomorrow I probably can't help you.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
1. As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
2. If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
3. As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

1. Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
2. Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
3. Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 months.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

1. Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
2. Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Apart from exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
3. Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
4. Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.