Hastings-on-Hudson, New York 122 Sales On Etsy since 2008

0 out of 5 stars (76)


Hastings-on-Hudson, New York | 122 Sales

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laura cyran

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laura cyran


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quality 3 shipping 7 customer service 18

Shop policies

Last updated on March 17, 2011
Customer service is genuinely important to me and I love questions, custom orders, and requests. Please feel free to contact me for any reason whatsoever. I love doing what I do, and I want you to love my product. It's a good situation. Let's be friends.

Accepted payment methods

Returns and exchanges
The bottom line is that I want you to be happy. If you have any problem with the item whatsoever, please let me know within one week of receipt and we can arrange a return or exchange.
I generally accept only PayPal payments. If you have a particular need to use another form of payment, please let me know and we'll work it out. However, please note that you do not need a PayPal Account to pay for your items through PayPal. To pay in this way, choose the PayPal Option during checkout. After you submit your order, click the "Pay Now" button. Scroll down and you will see the option to pay with a Credit or Debit Card, without having to sign up for a PayPal account.

Please make sure your address in Etsy is correct and also matches that in Paypal, in order to avoid shipping SNAFUs!

Feel free to contact me if you are having any problems with payment.
I ship worldwide via USPS. Orders within the U.S. are shipped via USPS Priority Mail with delivery confirmation unless otherwise specified. International orders are shipped via USPS First Class Mail. If you would also like insurance, please let me know and I can add it.

I do reuse shipping boxes. If I have a box in my home that will fit your item, I will use it before purchasing a new box and creating more waste. I do not charge the buyer for a shipping vessel, so either way the cost is the same. I apologize that it may mean receiving your item in a reused box. I will NEVER ship anything in a box that is dirty, worn out, or unsturdy. What it means, more often than not, is that you will receive your knit item in a box that was originally used to ship yarn. :)

I check the "shipped item" box as soon as your piece is shipped, so you can refer to your Purchases menu to check the shipping status of your item.
Additional policies and FAQs
Please let me know if there is something you'd like in a different color or in a different style. Feel free to convo me with custom order questions.