FiberCatcher

If you are not satisfied with your purchase, please contact me as soon as possible. I want you to be happy with your purchase and will do what it takes to make sure that happens!

Changed your mind? Returns are accepted up to 10 days after receipt of merchandise. Contact me for my return address (it will be different than the shipping address on the box). You are responsible for all shipping charges.

Special, custom or personalized items are not returnable unless damaged upon receipt or there are errors on the item.

Returns (damaged, defects or errors): If you receive an item that was damaged upon receipt, has defects in the workmanship, contact me and I will work with you to have the item returned and a replacement made as soon as possible.

Payment: All orders must be paid for in full via PayPal or Etsy's direct checkout within 3 days of placing your order. I reserve the right to cancel the transaction without notice if an order is left unpaid for more than 3 days. (If you need more time to pay for your order, please convo me immediately and I will do everything I can to help you! Thanks for understanding.)

Taxes: Washington State residents will be charged sales tax. All other locales are not subject to sales tax.

Cancellations: If you change your mind about your purchase, please convo me immediately and if I have not yet shipped your order, I will cancel your order and refund your entire purchase price.

(Please see the returns section below for orders that have been shipped)

All orders at FiberCatcher.etsy.com are shipped FOB Seattle via United States Postal Service (USPS) Priority Mail or First Class Mail using Etsy's USPS labeling program. If you wish to purchase additional insurance, please convo me and I will send an updated invoice to you for the additional postage fees.

Express (overnight) orders: If you need your order right away, please contact me via convo or email *before* you place an order. If I am able to create and ship your item quickly I will create a custom Express shipment order for you that will include the additional postage and handling charges.

International orders: All orders will be identified on the customs paperwork as "merchandise" and/or "online order". I will not violate USPS rules and mark your shipment "gift" - so please do not ask me to do so. Items shipped outside of the United States maybe be subject to additional customs fees that are the sole responsibility of the purchaser. I cannot be responsible for any shipping delays caused by customs in other countries.

Pricing: All prices on FiberCatcher.etsy.com are retail. Wholesale pricing is available to qualified buyers with established retail businesses only. Retail quantity discounts are not available at this time. Please contact me for more information at fiberfun [at] fibercatcher.com