FibreArtStudio

If you are not completely satisfied with your purchase, please contact us as soon as possible, no later than 14 days of receipt of your order.

We offer returns on any items (excluding shipping cost, which is the shipping fee if you are in Canada or overseas, or actual amount we paid to Canada Post or other carrier if you are in US), in its original resell-able condition. The refund will be issued when the item is received.

The buyer is responsible for return and original shipping costs.

Update on April 16, 2020

I am trying to reduce my visits to shipping partners due to the pandemic.
Please expect up to 2 weeks until your order is shipped.

Canadian customers.
I am observing some delays with Canada Post. Please give them up to 5 weeks for your order to be delivered.
I highly recommend adding tracking to your order, which is available at the checkout, and add $100 insurance to your package.

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If you need your order by a specific date, please contact us for a quote for parcel service with guaranteed delivery time. The shipping time below is for your reference only and not guaranteed.

Canadian customers - If your order contains up to 400 grams of yarn, your order will be shipped with Canada Post as oversize letter. Tracking and insurance are NOT included. Your order will be vacuum packed in order to save on shipping. Please upgrade shipping if you would like to have tracking or you do not want your item vacuum packed. Shipping time is typically 5 – 35 business days from shipping date.
If your order contains more than 400 grams of yarn, your order will be shipped with Canada Post, sometimes via Chit Chats Express. Your yarn may be vacuum packed in order to save on shipping. Tracking may be included. Shipping time is typically 10 to 35 business days.

US customers – Your order will be shipped with USPS via Chit Chats Express. Tracking is included. We typically ship US orders on Monday or Tuesday, and shipping time is typically 10 – 20 business days from shipping date, but it may take longer if the order is held at the customs.

International customers: Your order will be shipped with Asendia or Canada Post via Chit Chats Express. Tracking may or may not included, depending on your country (Please contact us for details). Shipping time is typically 20 – 75 business days from shipping date, but it may take longer if the order is held at the customs.

Please ask for a quote if your country or your preferred shipping method/option (including insurance) is not listed in the upgrade options.

The customer is responsible for any duty and/or customs taxes.

For customers in Vancouver area:
Pick up at our studio is available. Please use coupon code: STUDIOPICKUP.
Your order will be available on the following Thursday.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom dye order, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I collect, use, and share your information:

- as needed to provide my services, such as in order to fulfill your order, settle disputes, or provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation, or court order, or in connection with a legal claim, such as retaining information about your purchases as required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I currently run my business with my business partners at Fibre Art Studio, who are listed in the shop info page, and I may share your personal information with them, but only to the extent necessary to fulfill your orders. In the future, I may hire help to fulfill your orders. In that case, your information will be used by the hired help in order to fulfill your orders only under close supervision.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services, as described in my Privacy Policy, and as required to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for 7 years, as required by Canadian tax law.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information, except when I am required to store data for legal reasons.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Yoriko Oki, am the data controller of your personal information. If you have any questions or concerns, you may contact me at FibreArtStudioGI [!at] outlook.com. Alternately, you may mail me at:

Yoriko Oki, Fibre Art Studio on Granville Island
1610 Johnston Street, Vancouver, B.C., Canada V6H 3S2