FidosFashionCollars

RETURNS and EXCHANGES: All returns must include an RMA on the outside of the package. Please contact us for an RMA number.

30-DAY RETURN POLICY:
From the date of purchase customers are provided 30 days to attempt a return.
- The merchandise should be in "new and unused" condition.
- Returns will incur a fee of 8.00
- Shipping fees paid are non refundable

WHAT'S NOT COVERED UNDER OUR 30-DAY RETURN POLICY:
- Personalized items are not eligible for return
- Downloaded items are not eligible for refund
- Damage to any item is not eligible for return
- Items altered or used are not covered (includes damage once in your possession)
- Minor color or pattern variations (items are handmade so each one will vary slightly)

DAMAGED OR DEFECTIVE ITEMS:
If you receive a damaged or defective item, please contact us immediately (within 48 hours of delivery). Claims of damage or defects after 48 hours of receipt are considered damaged by the consumer and not covered under our return policy.
Claims of defective items will be repaired or replaced with the exact same item, size, width etc. This policy is strictly enforced to avoid abuse of our return policy. Claims of minor color discrepancies and other minor differences are not considered defective and will not be replaced or eligible for return.

(Wear and Tear)
We know dog's play hard and are rough on their collars. Wear and tear includes damage caused by accident, improper care, negligence, scratching, excessive pulling, chewing or the natural breakdown of colors and materials over extended time and use. While our collars are among the strongest available, they are not indestructible. The decorative portion is still fabric so wear and tear can be expected over time.

(Size Issues)
We cannot accept returns for ordering the incorrect size. We can usually make a collar smaller for a fee, but we cannot make it larger or change the width. We provide detailed information about sizes and buckles, it's your responsibility to read it before ordering.

This is a handmade item and total length may vary up to an inch which allows for human error. If you are at the end of the size range, it's always best to size up.

IF THERE HAS BEEN AN ERROR ON OUR PART, PLEASE CONTACT US IMMEDIATELY. WE MUST BE CONTACTED WITHIN 48 HOURS OF RECEIPT, NO EXCEPTIONS. WE ARE NOT OBLIGATED TO CORRECT AN ALLEGED ISSUE IF WE ARE NOT CONTACTED WITHIN 48 HOURS.

Defective items will be repaired or replaced with the exact same item, size, width etc. This policy is strictly enforced to avoid abuse of our return policy.

We accept Paypal or major credit cards. International buyers are responsible for Duty, VAT, TAX and service charges your country may apply to your imported purchase.

We only accept cancellations or change requests up to 24 hours after purchase. Once we begin production on your order, you may no longer cancel or make changes to your order.

Please refrain from leaving notes about your order other than engraving text. Each consumer is responsible for determining the suitability of our products for their individual situation. Specs, photos and detailed instructions are provided and available PRIOR to ordering. By purchasing our products, you agree that you have reviewed all the information provided pertaining to our product. Consumer accepts all responsibility by purchasing and using our products.

All items are "made to order" and we need 4-6 business days for production before the item ships.

We ship via USPS first class mail.

SHIPPING TRANSIT:
Domestic: 2-6 days (average)

Change of address requests cannot be honored within 48 hours of shipping without fees being applied. We are charged a fee for an address exception so we have to charge you.

DISCLAIMER:
Fido's Fashion Collars shall not be liable or responsible to any person or entity for any injury, loss or damage caused, or alleged to be have been caused, directly or indirectly by products purchased from Fido's Fashion Collars website. Your participation and purchase of our products, therefore, is solely at your own risk.