Roberts + Gene

Asheville, North Carolina 591 Sales On Etsy since 2007

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Roberts + Gene

Asheville, North Carolina | 591 Sales

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    Jen Jacobs

    Contact shop owner

    Jen Jacobs

    Announcement    We're welcoming ourselves back to Etsy! To celebrate, take 20% off all orders until 25 August 2016. Use code WELCOMEBACK at checkout.



    Last updated on Aug 15, 2016

    We're welcoming ourselves back to Etsy! To celebrate, take 20% off all orders until 25 August 2016. Use code WELCOMEBACK at checkout.



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    About robertsandgene

    Sales 591
    On Etsy since 2007

    A Love Story

    Roberts + Gene is named in honor of owner Jen CK Jacobs parents, Philip Roberts Jacobs and Claudia Gene Case Jacobs, who fell fiercely in love in 1978. Ties to the Southwestern desert and the influence of the stockyard town of Omaha, Nebraska in which Philip and Claudia found themselves in 1980, heavily influenced their personal style. The sweet strumming of Willie Nelson and Waylon Jennings was the soundtrack to Jen's youth. On a family trip to Arizona in 1989, Jen was gifted her first turquoise ring from her father - and a deep love for not only Navajo jewelry, but the stark and beautiful cactus-encrusted desert landscape took hold. Jen has been collecting pieces for her personal collection ever since and each vibrates with a story all of it's own.

    Over the years, Jen has sailed the seas as a salty Sailor of the US Navy, designed her own line of jewelry, penned books, photographed food and lifestyle for some of the most notable titles on the newsstands and in 2012, fulfilled a lifetime dream with CISTHENE. With a cult-like following CISTHENE featured handmade jewelry from all over the world and a highly covetable collection of apothecary goods. Featured in VOGUE, Refinery29, Lucky Magazine, Time Magazine and countless others, Jen's eye for curation was lauded by customers and editors alike. But life had other plans... and love always wins. With the opening of Roberts + Gene, Jen weaves her magic once again... but this time into a tapestry of personal love and history.

    Shop members

    • Jen CK Jacobs

      Owner, Curator

    Shop policies

    Last updated on August 15, 2016
    We Believe

    Jewelry is personal. Some could argue that it could indeed be the most personal thing you place on your body. It is not simply metal and stone that we adorn ourselves. It is thousands of years of craftsmanship; it is metal from the depths of our Earth and minerals that have endured millions of years of trial by water and fire to become what they are today. The practice of wearing jewelry, originally for protection then for currency and finally for decoration, is as nearly as ancient as humanity itself. And I use the word practice purposefully, for truly wearing jewelry is a practice more so than an act.

    Your Talisman

    At Roberts + Gene, we want you to find your own Talismans. Your own symbols of protection and power – because, that is ultimately what jewelry can give you. The ancient Egyptians and Greeks knew this, the Celts knew this, and we continue seeking out those pieces that call to our souls today. For the time being, we focus our collections on antique and vintage turquoise pieces handcrafted by the indigenous peoples of North America. The majority of our pieces are signed by the artist and made by Navajo and Zuni artisans. Our owner has been personally collecting pieces for over 20 years and brings her discerning eye to the collection found at Roberts + Gene

    So have a look… your Talisman is waiting.

    Accepted payment methods

    Returns and exchanges
    All jewelry may be returned within 10 days of receipt for store credit. We do not give cash refunds at this time. You MUST inform us via email within 24 hours of receipt of your intent to return your purchase. If you do not, we maintain the right to refuse your return. Returned items must be in original packing, with tags (if applicable) and unworn.

    If you would like to exchange an item, please email us for details within 24 hours of receipt of your item.

    Returns and exchanges are NOT accepted on beauty products and consumables.

    Returns and exchange inquires, please write: hello [!at]
    Orders will not ship until payment has been made in full. If after a week you do not complete your order with a payment, your order will be cancelled and negative feedback may be submitted unless other arangements have been made.

    Please note that our pieces are priced with the following in mind: the weight (grams) of the silver, the quality of the turquoise (or any additional gemstone), the artist, the age and the demand for that particular style. While we would love to be able to guarantee the craftsmanship of each piece, the fact that each piece has a unique and often long history before it finds its way to Roberts + Gene makes that impossible. We only purchase pieces from trusted sources and are happy to help you find a local silversmith if you should need repairs. Unless otherwise noted, all rings sold are sizable by your local jeweler. We can have a ring sized for you, but please note that there are additional costs and delivery times associated with such requests.

    As we continue to build our relationships with current working silversmiths, we will guarantee the quality of all newly crafted pieces. If you have any issues with non-vintage purchases, we will work with you and the silversmith to see to any repairs free of charge. All other non-jewelry items that are vintage are final sale.

    Layaway is available on orders over $500. A 20% down payment is required to secure your piece of jewelry and payment must be completed in 90 days. If you wish to cancel your layaway, please be aware that the 20% down payment is non-refundable. There are no exceptions to this.
    All orders placed with Roberts + Gene are gift wrapped in our signature paper. Most orders will ship within 48 hours of being placed. If there is an extended delay expected on shipping your order, you will be notified within that time frame.

    All orders are shipped via USPS Priority and both domestic and international postage will be calculated at the time of your order. When placing an international order, you agree that Roberts + Gene is not responsible for any duties or additional charges that may be due upon delivery. You also agree to not hold Roberts + Gene responsible for any mishandling by Postal services. Upon shipment, you will receive an email notifying you of the updated status of your order as well as tracking information. For expedited shipping, please email us for a quote.

    All orders placed in North Carolina are subject to a 4.75% tax charge.
    Additional policies and FAQs
    Please wear and store your jewelry with care. Each piece we sell was handcrafted and we ask that you respect and honor not only the artisan who created each piece and its age, but the connection we hope you attain with your new piece of jewelry as well.

    Sterling silver should be polished regularly with a soft silver cleaning cloth. While solid silver pieces can be cleaned with a liquid or cream silver cleaner, avoid doing so with pieces set with turquoise as it’s a porous stone and can be damaged by such cleaners. To cleanse your mineral, simply use fresh, cool water and dry completely. All stones should be cleansed by their new owner by rinsing them under cool water to remove any energies from others who have handled it before you. Natural stones and minerals should be handled with care and not come into contact with any cleaning chemicals.