fifthheaven

Handmade gemstone rings, wedding bands & necklaces

Brisbane, Australia · 6815 Sales

fifthheaven

Handmade gemstone rings, wedding bands & necklaces

Brisbane, Australia 6815 Sales On Etsy since 2010

5 out of 5 stars
(1295)
Shop owner

Raphaela

Contact

Raphaela

Contact shop owner

Raphaela

View all 801 items

Reviews

Average item review
5 out of 5 stars
(1295)
Corryn Anderson

Corryn Anderson on Aug 24, 2016

5 out of 5 stars

This is an absolutely gorgeous ring, perfectly simple and elegant, and just the promise ring I was looking for. Might be silly, but I started walking a little taller when I first put it on, I felt more beautiful for having it on my hand. The teal flash in the stone is crazy pretty. Thank you so much!

View all 1295 reviews

Updates

A new ocean themed stacking set featuring some lovely detailed charms.
Chrysocolla: a natural gemstone traditionally associated with communication, teaching, and musicians.
Sending off packages into the big wide world
View all 11 updates

About

Rings and Things

We're a small family business from Brisbane who got into the jewellery industry almost by chance. Raphaela has always been creative - she sews, writes, and draws - and took to metalwork like a duck to water.

Fifth Heaven Designs isn't just something we do for money; we do it out of love. We like sharing what we do, so there'll be a few (shaky!) youtube videos and tweets about the jewellery making process along the way!

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Around the web
Shop members
  • Raphaela

    Owner, Maker, Designer, Shipping

    Raphaela loves metalwork and playing with fire! She's the technical brain behind Fifth Heaven Designs - quick to learn new techniques and apply them to our work.

  • Jenna

    Owner

    Volunteers the photography & designs new pieces.

Manufacturers
  • Casting Company

    Rhode Island, United States

    We wanted to have some of our unfinished ring blanks cast, as we don't have the equipment at home. Our casting company produces these ring blanks so we can texture, polish, oxidize, resize, and set stones ourselves.

Shop policies

More information

Last updated on Jun 3, 2016
Frequently asked questions

Are taxes included in your price? What are the shipping costs?

Sales tax/import duties/VAT/etc for non-Australian customers are not included in our prices; if applicable these are usually assessed and collected by your government or on their behalf by the postal service once your order reaches the delivery country.

Our standard international deliveries are at a cost of $6.50 USD for the first item and an additional $0.50 for each subsequent item ordered together. International orders are taken out of Australia via DHL's mail service, and then handed over to the postal service in your country. A signature will be required on delivery. Please contact us if you need expedited shipping.

Delivery inside Australia is $4.50 USD for registered mail, or $10 USD for Express Post.

What is your production time?

Our items are made to order, and will ship within 7 business days (Monday-Friday excluding weekends) from the receipt of payment, unless otherwise specified in the item listing.

What if I have changed my mind?

If you change your mind after receiving your purchase we will refund the cost (minus shipping) on return of the undamaged item. We request that you contact us within 14 days of receipt. The undamaged item must be returned in its original gift box. We suggest sending orders back in a manner that can be insured (US and Canadian customers can purchase inexpensive insurance through u-pic.com which is less expensive than USPS/Canada Post offer) just in case the package is lost or damaged in transit. Your refund will be processed as soon as we receive the undamaged item back.

Please note we may not be able to refund custom/personalized orders.

What if my order is damaged in transit?

We believe our responsibility doesn't end when we put your package in the mail. All orders are insured against loss or damage in transit, so if you receive your order and find that it has been damaged, please contact us. We ask that you retain all packaging materials as photographs may be required by our insurer before a claim can be made.

My order isn't here yet?

We're committed to getting your purchase to you, but sometimes mail can take longer to arrive depending on delays at customs, adverse weather conditions, errors within the postal service or other reasons beyond our control. If you have not received your order within 40 days of dispatch please let us know so that we can have missing shipments investigated by the post office & begin insurance claims as needed. After 90 days we may not be able to lodge an insurance claim, so we ask you to contact us prior to this point.

What if I've ordered the wrong ring size?

If you have received your ring and discovered that the size you ordered is no longer size you need, we can resize it for you--just send us a message to get the ball rolling! We will need you to return the ring at your expense, carefully packaged to prevent damage in transit. Resizing costs will vary depending on the ring type and if there is any engraving that needs to be redone, plus a small postage fee for the second posting will apply. Please note for international/non-Australian customers this may have a turn-around time of approximately a month via airmail. If you require a speedy resizing (such as for a gift or other time-sensitive reasons) we would recommend contacting a local jeweller.

What if I received my order but there's a mistake in it?

Oh no, we're sorry! Despite our best efforts we do sometimes make mistakes, but please let us know and we'll make it right for you. We want your experience to be hassle-free.

Care instructions

To help keep your oxidized, sterling or gold filled jewellery looking its best, we recommend taking it off before applying any skin creams or lotions, showering, or going swimming. We also recommend taking it off (or wearing rubber gloves) when using cleaning products that contain ammonia or bleach.

Oxidization isn't permanent, and fades to a weathered silver look over time, depending on how much wear the jewellery gets. You can reapply the finish if necessary using the hard boiled egg method, just don't let your gemstone jewellery touch the eggs directly. There are some online tutorials here:
http://www.wikihow.com/Oxidize-Silver-with-Egg-Yolks
http://jewelrymakingjournal.com/how-to-oxidize-sterling-silver-and-copper

How ethical are your materials?

Our silver and gold are ethically sourced, mainly recycled, and eco-friendly. Our workshop is solar powered. We use a range of synthetic (lab grown) stones as we can be certain where they came from. We do not deal in conflict diamonds, and do our best to avoid stones such as natural emeralds if there is doubt as to how ethically they were sourced. With lower-value stones it can be difficult to prove that they were ethically handled every step of the way (from the mining, to the sale of rough, to the cutting into finished shapes), as it is extremely rare to have a certificate following an inexpensive stone from start to finish. We make sure to source our gemstones from trusted suppliers.