fifthheaven

Handmade gemstone rings, wedding bands & necklaces

Brisbane, Australia · 7246 Sales

fifthheaven

Handmade gemstone rings, wedding bands & necklaces

Brisbane, Australia 7246 Sales On Etsy since 2010

5 out of 5 stars
(1370)

Shop owner

Raphaela

Contact

Raphaela

Contact shop owner

Raphaela

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Updates

Some new packaging for our wedding sets and care adviceemailemailemail
Replenishing our supply of 8mm blue moonstones. They're so pretty! heart_eyes_cat
A new ocean themed stacking set featuring some lovely detailed charms.
View all 13 updates

About

Rings and Things

We're a small family business from Brisbane who got into the jewellery industry almost by chance. Raphaela has always been creative - she sews, writes, and draws - and took to metalwork like a duck to water.

Want to stay up to date on new products and designs? Sign up to our mailing list here: http://eepurl.com/cg0Xw1

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Around the web

Shop members

  • Raphaela

    Owner, Maker, Designer, Shipping

    Raphaela loves metalwork and playing with fire! She's the technical brain behind Fifth Heaven Designs - quick to learn new techniques and apply them to our work.

  • Jenna

    Owner

    Volunteers the photography & designs new pieces.

Manufacturers

  • Casting Company

    Rhode Island, United States

    We wanted to have some of our unfinished ring blanks cast, as we don't have the equipment at home. Our casting company produces these ring blanks so we can texture, polish, oxidize, resize, and set stones ourselves.

Shop policies

More information

Last updated on Nov 6, 2016
Frequently asked questions

Are taxes included in your price? What are the shipping costs?

Sales tax/duties/VAT/etc for non-Australian customers are not included in our prices; if applicable these are usually assessed and collected by your government or on their behalf by the postal service once your order reaches the delivery country.

Please note we can not mark orders as gifts or with a lower value to avoid import costs.

Our standard international deliveries are at a cost of $6.50 USD for the first item plus $0.50 for each subsequent item ordered together. A signature will be required on delivery for most locations (Delivery Confirmation instead for US customers). Please contact us if you need expedited shipping.

Delivery inside Australia is $5.00 USD for registered mail, or $10 USD for Express Post.

What is your production time? What if I haven't received my order yet?

Our items are made to order, and will ship within 7 business days (Monday-Friday excluding weekends) from the receipt of payment, unless otherwise specified in the item listing.

We're committed to getting your purchase to you, but sometimes mail can take longer to arrive depending on delays at customs, adverse weather conditions, errors within the postal service or other reasons beyond our control. If you have not received your order within 40 days of dispatch please let us know so that we can have missing shipments investigated by the post office & begin insurance claims as needed. After 90 days we may not be able to lodge an insurance claim, so we ask you to contact us prior to this point.

What if I have changed my mind?

If you change your mind after receiving your non-customised order we will refund the cost (minus shipping) on return of the undamaged item.

Please note we may not be able to fully refund custom/personalized orders.

We request that you contact us within 14 days of receipt. The undamaged item must be returned in its original gift box. We suggest sending orders back in a manner that can be insured (US and Canadian customers can purchase inexpensive insurance through u-pic.com which is less expensive than USPS/Canada Post) just in case the package is lost or damaged in transit.

Your refund will be processed as soon as we receive the undamaged item back. Please note we do not reimburse return shipping costs for change of mind returns.

What if my order is damaged in transit or there is a mistake with it?

We believe our responsibility doesn't end when we put your package in the mail.

All orders are insured against loss or damage in transit, so if you receive your order and find that it has been damaged, please contact us. We ask that you retain all packaging materials and damaged items as photographs may be required by our insurer before a claim can be made. Our insurer will also require you to fill out a very short online form to confirm damage or loss.

If you have received your order but we've made an error, we're sorry! Despite our best efforts we do sometimes make mistakes, so please let us know and we'll make it right for you. We want your experience to be hassle-free.

I have had other rings cause skin discolouration before, can you guarantee that your rings won't do this?

Some people are more sensitive to metals than others, and can react to the 7.5% copper in sterling silver. This can cause skin discolouration where the ring sits. This can come as a surprise to people when their previous experience with sterling silver jewellery has been rhodium plated.

Our jewellery is not rhodium plated. We offer the option of lacquering inside the ring for our customers with sensitive skin; this is not a permanent treatment but can be reapplied at home unlike rhodium plating. If you'd like your ring lacquered just let us know in the notes at checkout. We use the Protectaclear brand for this.

If you've already received your order, you can also use 'Jewelryshield' to coat the inside of your ring.

What if I've ordered the wrong ring size?

If you have received your ring and discovered that the size you ordered is no longer size you need, we can usually resize it or remake it for you--just send us a message to get the ball rolling! We will need you to return the ring at your expense, carefully packaged to prevent damage in transit. Resizing costs will vary depending on the ring type and if there is any engraving that needs to be redone, plus a small postage fee for the second posting will apply. Please note for international/non-Australian customers this may have a turn-around time of approximately a month via airmail. If you require a speedy resizing (such as for a gift or other time-sensitive reasons) we would recommend contacting a local jeweller.

Care instructions

To help keep your oxidized, sterling or gold filled jewellery looking its best, we recommend taking it off before applying any skin creams or lotions, showering, or going swimming. We also recommend taking it off (or wearing rubber gloves) when using cleaning products that contain ammonia or bleach.

Oxidization isn't permanent. It can wash away with soap and water, and if kept dry will generally fade to a weathered silver look over time depending on how much wear the jewellery gets. You can reapply the finish if necessary using the hard boiled egg method, just don't let your jewellery touch the eggs directly. There is an online tutorials here:
http://www.wikihow.com/Oxidize-Silver-with-Egg-Yolks

How ethical are your materials?

Our silver and gold are ethically sourced, mainly recycled, and eco-friendly. Our workshop is solar powered. We use a range of synthetic (lab grown) stones as we can be certain where they came from. We do not deal in conflict diamonds, and do our best to avoid stones such as natural emeralds if there is doubt as to how ethically they were sourced. With lower-value stones it can be difficult to prove that they were ethically handled every step of the way (from the mining, to the sale of rough, to the cutting into finished shapes), as it is extremely rare to have a certificate following an inexpensive stone from start to finish. We make sure to source our gemstones from trusted suppliers and try to support small businesses where possible.