FinchFinery

⋙⋙ IMPORTANT ⋘⋘

Returns & Exchanges are accepted within 14 days of purchase on all products.
Finch Finery issues refunds / exchanges once orders have been received back in our studio unworn and undamaged. We do not cover the cost of return shipping.

We're confident that your order will arrive to you as pictured and described. In the rare event that your order is incorrect or arrives damaged, please allow us to correct the situation for you. Send a quick message with details and a photo before leaving public feedback! Our business is our livelihood and we want to continue to make quality & unique accessories for everyone.

All accessories and jewelry will experience natural wear over time. Finch Finery will not refund or exchange products that experience natural wear from long-term use OR that have sustained damage from misuse or mishandling. Like all products, how and how often you use it will determine the product's lifespan.

If hardware from your jewelry or accessory breaks due to defect (example: earring hook, O ring) or if a feather comes unattached, please let us know and we will replace or send a free repair kit with simple fix instructions!

If a product is one of a kind or made to order. Finch Finery may not be able to replace your product. Replacement depends on availability of materials used in its design.

If you have an allergy to silver .925 please let us know and we can provide other options if applicable. We do not return items based on your personal allergy.

Finch Finery requires repurchase to replace lost or stolen items.

Pay with Paypal, Etsy Direct Checkout, or Etsy Gift Cards!

Cash is only accepted at festivals, popup shops, and in-person shopping events.

Checks, Money Orders, and Cashiers Checks are not accepted.

⋙⋙ DOMESTIC SHIPPING ⋘⋘

I ship fast! Allow a standard window of 3 business days processing. All purchases come with a certified tracking number.

✈ All mail is sent USPS First Class and delivery within the United States usually ranges from 3-10 days after the initial shipping date. Any quoted delivery dates are estimates only and not guaranteed. If you need expedited shipping or your items by a specific date, contact before purchasing to see if this can be accommodated. ✈

Understand that any type of holiday (bank holidays included), major national event, or weather event can delay the arrival of your order. Once the package leaves our studio, we have no control over the item.

⋙⋙ HELP YOUR PACKAGE ARRIVE QUICKLY AND SECURELY ⋘⋘

*Please double check your address. If an address is incorrect on your order, even to a small degree, the postal carrier may refuse delivery and return to sender.

*Please take steps to secure your package delivery location. Mail theft does happen - even in the safest neighborhood. If you're unsure about the security of your package delivery location, have your order delivered to a work address.

By purchasing from Finch Finery you acknowledge and agree to all stated policies and terms.

⋙⋙ INTERNATIONAL SHIPPING ⋘⋘

Finch Finery welcomes all international customers - we ship worldwide!

A few technical things for international shipping that you may want to consider:

*Customs in your country may withhold a package for ANY reason for ANY length of time. The time for a parcel to clear customs can be unpredictable and varies by country. An order to Australia for example can take anywhere from 5 days to 2 months to deliver depending on a variety of factors including distance, customs backlog, port delays, etc.

We do offer USPS Priority for our international clients. Please contact us for a quote.

>> Normal Estimated International shipping times <<
United States: 1-7 business days
North America: 1-5 weeks
Europe: 1-6 weeks
Australia, New Zealand and Oceania: 1-6 weeks
Asia Pacific: 1-6 weeks
Latin America and the Caribbean: 1-6 weeks
North Africa and the Middle East: 1-7 weeks

Customs & Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. VAT tax is collected by that government from the consumer per your countries tax guidelines this can be up to 20% tax on the sale. Please be warned this is out of my control.

✈ A United States Postal Tracking Number might not be updated after it has left the United States. There are many countries however that will continue to scan package tracking numbers like The UK, Canada, Australia, and others, but it is not guaranteed. ✈

*Please double-check your address. If an address is incorrect on your order, even to a small degree, the postal carrier may refuse delivery.

* If you choose ground shipping please note the day I ship. Shipping internationally without insurance is a risk. The tracking process is not guaranteed unless you purchase Priority or Express mail options. I will not replace items lost in transit or delayed if you choose not to insure your items.

Message me and I'd be happy to answer questions about shipping and provide best guess estimates based on your specific location.

>> INDIVIDUAL CUSTOM ORDERS: If your special request can be accommodated, we will ask you to confirm the production of your custom order on the "honor system." I do not require a deposit, so if I create the item exactly as you have described, please complete the transaction.
>> RESTRICTIONS: Coupon Codes for custom orders or clearance items are not valid.
>> PRIVACY: Finch Finery never shares any customer's information with anyone, ever (unless required by law).
>> ETHICAL STANDARDS: It is Finch Finery's mission to ensure that feather products are acquired only from cruelty-free and trusted vendors.
>> FEATHER VENDORS: Finch Finery has built personal relationships through years of work with independent farmers, rescue sanctuaries, and feather vendors. Please understand that I will not provide any sources or vendor contact information to ensure sustainability & preservation of supply.
>> RESELLING FINCH FINERY: Commercial resale of any Finch Finery products without expressed permission is a violation of our policies and an infringement of our trademark. Please don't flip our original products!

Finch Finery never shares any customer's information with anyone, ever. (unless required by law)