fiordalis' Shop Policies
Welcome to my shop! Please know that everything I sell is either from my own collection, carefully selected by me for my customers, or handmade by me. I make every effort to give an accurate description of every item, especially antique and vintage items which may show signs of age or wear and tear. I photograph, and describe any flaws and imperfections an item may have, and I am happy to supply additional photos upon request. Please understand that the color in my photos may vary slightly depending on your monitor settings. I choose the pictures that best reflect the true color of the item, and will point out specific photos that may be better than others.
I will only sell items that I myself would be happy to own. I ship from a smoke-free
I accept payment through PayPal. Items not paid for within 3 days will be re-listed. Please contact me and I will be happy to work with you.
I ship within the Continental United States by USPS and try to keep shipping cost to a minimum. Items under 13 oz. will ship First Class Mail, everything else will ship USPS Priority Mail with delivery confirmation . When you purchase from me, you agree to pay the listed shipping charge, and 6% state tax to orders shipped to a Maryland address.
Please understand that shipping estimates are difficult. If you require the exact shipping cost, I will gladly package the item, take it to my local USPS office and get back with you with the cost. I do not do on-line estimates because they are never accurate. As a courtesy I will refund over charges of more than $2.00 through PayPal. Please contact me for International shipping, or any kind of special delivery.
I generally ship on Monday, Thursday and Saturday
I do not insure packages unless it is included in the price of the shipping. If you want to insure your item, let me know so I can adjust the shipping cost.
If your purchase arrives damaged, please take photos of the box,packing material, and the damaged item so I can file a claim with the carrier. Do not throw away the damaged item.
Refunds and Exchanges
I inspect every item closely and list any flaws. If I have failed to mention substantial flaws, I will accept the return and issue a refund. Please contact me within three days of receipt of package. Returned items must be received within 10 days of delivery, and in the same condition in which they arrived. A full refund of the purchase price will be made once I receive the returned item. Buyer pays return shipping
I use re-purposed and recycled packing materials whenever possible.
Additional Policies and FAQs
International customers please contact me for shipping methods and cost to your area. Thank you.
Last Updated August 11, 2013