FirebirdJewellery

Handmade Sterling Silver and Gold Gemstone Jewellery

Shrewsbury, United Kingdom

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    Welcome to Firebird Jewellery! If you don't find what you're looking for here, you can also find me at https://www.amazon.co.uk/handmade/FirebirdJewellery

All pieces are handmade by me in my Shropshire, UK studio.

Your jewellery will come gift boxed. :)

I offer free shipping within the UK! To the rest of the world there is a low cost flat rate shipping charge, so you can buy as many items as you like for the same shipping cost!

If you're buying for a gift, I'm happy to ship directly to the recipient - just let me know so that I can include a gift note with the jewellery to let them know who it's from!

Sterling silver and gold handcrafted jewellery, made with gemstones, crystal and glass.

☆ Thanks so much for visiting! ☆

Announcement

Last updated on Apr 27, 2020

Welcome to Firebird Jewellery! If you don't find what you're looking for here, you can also find me at https://www.amazon.co.uk/handmade/FirebirdJewellery

All pieces are handmade by me in my Shropshire, UK studio.

Your jewellery will come gift boxed. :)

I offer free shipping within the UK! To the rest of the world there is a low cost flat rate shipping charge, so you can buy as many items as you like for the same shipping cost!

If you're buying for a gift, I'm happy to ship directly to the recipient - just let me know so that I can include a gift note with the jewellery to let them know who it's from!

Sterling silver and gold handcrafted jewellery, made with gemstones, crystal and glass.

☆ Thanks so much for visiting! ☆

Items

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Ella

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Ella

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About FirebirdJewellery

Sales 996
On Etsy since 2008

Firebird Jewellery

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Shop members

  • Ella (Melanie)

    Owner, Maker, Designer, Curator, Doer Of All Things

    Geek / nerd since way before it was cool... It's cool now, right?

  • Pippin (Mr P)

    The Helpful Assistant

    My assistant does not handle the jewellery, but he likes to hang around while I work. There is a small chance he may occasionally deposit the odd hair onto the packing materials while I'm not looking. It's his gift to you.

Shop policies

Last updated on May 10, 2022
Hello, thanks for taking the time to check out my shop policies! I always try to be friendly and helpful, so if there's anything you want to ask, go right ahead! :)

Accepted payment methods

Paypal Visa Mastercard American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
I will happily accept cancellations before your order has shipped, if I have already sent your order out, you can still return it for a refund, just contact me for details.
Payment
I accept Etsy Payments and gift cards - this gives you a variety of payment methods to choose from, and lets you complete checkout in your own currency.

I don't currently accept money orders, cheques or cash. Sorry!
Shipping
I send packages by first class post within the UK, and by Royal Mail airmail to the rest of the world. This usually takes between 1 and 2 weeks to most European countries, and around 2 weeks to the US, Canada, Australia and many other destinations worldwide.

Please be aware that packages may occasionally take longer to arrive due to circumstances beyond my control. The Post Office will not consider an international package lost until 25 working days have passed, so if your package has not arrived after this time, please let me know!

I ship to the address that shows on your etsy receipt, so please double check and make sure it is correct and complete - send me a message if in doubt!



☆☆ TRACKED AND INSURED PRIORITY MAIL ☆☆

★ UK ★
If you'd like me to send your purchase by an insured and trackable method, you have the following options:
First Class Recorded Delivery for a cost of £5.50
Special Delivery (Next Day) for £8.50
You will need to sign for the package if you choose either of these options.
Please get in touch BEFORE checking out to let me know if you'd like your order sent by either of these services, and I will adjust the listing for you.

★ Outside the UK ★
For those outside the UK, I can offer Royal Mail Airsure - a tracked, priority service which is available to certain destinations only (see below for list). If you would like this service, please contact me for a quote.
Someone will need to sign for the package, so it cannot be sent to a PO Box.

✈ Airsure is available to the following destinations:
Andorra
Australia
Austria
Belgium
Brazil
Canada
Denmark
Estonia
Finland
France
Germany
Hong Kong
Iceland
Irish Republic
Latvia
Liechtenstein
Luxembourg
Malaysia
Malta
Netherlands
New Zealand
Portugal
Singapore
Spain
Sweden
Switzerland
USA
Territories:
Azores (Portugal)
Balearic Islands (Spain)
Canary Islands (Spain)
Corsica (France)
Faroe Islands (Denmark)
Madeira (Portugal)
Monaco (France)
Additional policies and FAQs
☆ Sizes ☆
Please check the measurements carefully! Photos are enlarged so you can see the jewellery properly - I always provide the measurements of the item in the description. If in doubt, check a ruler! :)

☆ Necklaces ☆
Most of my necklaces are offered in several lengths which you can choose from a drop down menu within the listing - if you'd like your necklace in a different length than those offered, please ask and I will be happy to adjust the listing for you! Necklaces longer than 20 inches may incur an additional charge to cover my costs.

☆ Sold Out Items ☆
If you see something you like in my sold items list, please feel free to ask as I may be able to repeat it.

☆ Colours ☆
I always try to describe and photograph my items accurately, but please be aware that different monitors do show colours slightly differently.

☆ Gift Box ☆
I package all my orders with love and care - I will send your jewellery in a beautiful hand decorated gift box! All ready for giving as a gift, or for treating yourself. :)
★ Please note - if you have ordered more than one pair of resin stud earrings, I will often send them together in the same box, so if you need them individually boxed (for example if you are buying a pair to give as a gift and one for yourself), please let me know so that I can box your jewellery appropriately.

☆ Receipt ☆
Most of my customers do not want to receive a receipt/packing slip with their order, so by default I do not include one. If you would like to receive a receipt, please let me know and I will be happy to print and send one for you!

☆ Feedback ☆
If you are happy with your purchase, I would love to hear about it, so please do leave me some feedback! It always brightens up my day to know that I've helped make someone happy. :)

☆ Cat! ☆
My jewellery is created and stored in a smoke free, but cat friendly home! My assistants may be kind enough to deposit a hair or two onto the packaging materials from time to time, so please bear this in mind if you have some form of deadly cat allergy...


If you have any questions at all, please feel free to send me a message!