StarfiresCreations

Starfires Creations

Bow Junction, New Hampshire | 759 Sales

StarfiresCreations

Starfires Creations

Bow Junction, New Hampshire 759 Sales On Etsy since 2006

4 out of 5 stars (311)

StarfiresCreations is taking a short break

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Note from shop owner To my wonderful customers,

I have decided to put my shop in vacation mode while I finish up some large orders, and re-organize my business to better serve my customers.

Please contact me via Etsy or fireheart1975 [!at] gmail.com with any questions.

-Carrie, Starfire's Creations

Note from shop owner

Last updated on Jan 14, 2019

To my wonderful customers,

I have decided to put my shop in vacation mode while I finish up some large orders, and re-organize my business to better serve my customers.

Please contact me via Etsy or fireheart1975 [!at] gmail.com with any questions.

-Carrie, Starfire's Creations

Carrie-Ellen Batcheller

Contact shop owner

Carrie-Ellen Batcheller

Reviews

Average item review
4 out of 5 stars
(311)
See reviews that mention:
quality 23 shipping 43 customer service 81
  • Mara on Jul 18, 2018

    1 out of 5 stars

    This was an outragous debacle. I ordered the end of May, only after asking if the product would be ready for my event on June 16th. I was told yes, so I placed my order. I was told they weren't quite ready for the date we agreed to, but would soon be done. They have continued to tell me that it is coming. They even created a shipping label a few weeks ago, to make me believe they had dropped off the soap. They have strung me along, with excuse after excuse, unwilling to admit they don't have the product and do not intend on refunding my money. I have asked on 3 different occasions to simply get a refund, but always answered with an excuse. Because the money taken wasn't just from me, but essentially my child as well, I will be taking this to Etsy, the better business bureau, small claims court, and my credit card company.

    Carrie-Ellen

    Carrie-Ellen responded on Jul 19, 2018

    This customer was fully refunded immediately, but still felt the need to leave negative feedback. She was told the order would not make it to her in time as soon as we knew, and she asked to receive the items anyway, then complained that it was taking additional time. This definitely could have been worked out in the form of a discount or free shipment, but the customer stopped responding and a resolution could not be reached. There was nothing about this order that would warrant a claim to BBB, Etsy or small claims. Messages were responded to within 24-48 hours and the customer still wanted the order despite being told it would be late. Nothing is gained from leaving negative feedback in lieu of a resolution.... she has no soap, and we have her order that we can't do anything with. Lose-lose situation.

View all 311 reviews

Shop policies

Last updated on August 26, 2016
Hello! Starfire's Creations offers quality handmade body care and room scenting products at affordable prices. I am readily available by email, so please feel free to convo me with any questions, or custom requests.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
  • Other Method
Returns and exchanges
Due to the nature of the items I sell, I do not accept returns unless I have made an error with your order.

I DO refund in full if you've decided not to purchase your order BEFORE I ship it. Also, in the event you do not receive your package, the best option is for me to remake and reship your items, since I will ONLY refund item cost, not shipping. Shipping cost is specifically for the purpose of shipping your package, and if your package gets lost -- it was still shipped and that part of the payment was used.

If you have issue with these policies, you must let me know before ordering. If you order, I assume you have read and completely understand my policies.
Payment
I accept PayPal and money order for payments. If you send an e-check via PayPal, I will start work on your order once payment has cleared.
Shipping
I always ship via Priority Mail with delivery confirmation, and use flat rate boxes whenever possible, for US buyers unless preferred otherwise. For international buyers, I usually ship international flat rate Priority Mail if possible, but can also provide a quote so that the buyer can decide which method of shipping they wish for me to use (since International shipping can be extremely expensive). Tracking is not available for overseas packages automatically - insurance will need to be purchased at the expense of the buyer. Please request a quote if you will want/need that service.

****VERY IMPORTANT**** Since my items are painstakingly handmade, please allow time for me to complete your order.... the standard turnaround time for me is between 2-6 weeks, but there may be other circumstances that decrease or increase the turnaround time. Unfortunately this is not my full time job (I wish it was) and I have a toddler, so that needs to be taken into consideration.
Additional policies and FAQs
If you have a hard deadline for when you need to receive the items, please let me know before ordering. I do my best to estimate how long orders will take, but there are many factors that come into play. Unless orders are placed a month or so before you need them, I usually cannot guarantee you will receive them in time, particularly if they are highly customized. Although I always try to help, last minute orders may not work out depending on my current volume.

Please note that I do not provide refunds due to not liking a fragrance you thought you might like but decided you did not. I feel the descriptions of the fragrances are accurate and the majority of them come directly from the manufacturer. Soap and candle making are both time consuming processes, and adding fragrance is a very small part of the process. Please try to choose fragrances you feel you will really like :)

I also do not provide refunds due to the color being different than you expected. If you request a certain color for your soap loaves or candles, I do the best I can to achieve the right color. However, a lot of factors go into how the color actually turns out.....for example, fragrances with a vanillan content will discolor a soap to tan or brown no matter what color is initially used. Shades of different colors are also hard to produce. Color shades can also vary between loaves.... if you order two loaves of lavender soap colored purple for example, the strength of the shade can be different between the two loaves. In particular, specific shades of purple and red are very difficult to do. Please know that I do the best I can, but cannot guarantee that the color will be exactly what you picture.

If you feel that you cannot leave positive feedback after receiving your order, please let me know. Something can be worked out, whether it be a discount on a future order, extra products with a future order, a partial refund, etc. Informing me of a problem by leaving negative feedback is not beneficial to either myself or you.