fireheart99

Starfires Creations

New Hampshire, United States · 612 Sales

fireheart99

Starfires Creations

New Hampshire, United States 612 Sales On Etsy since 2006

4.5 out of 5 stars
(271)

fireheart99 is taking a short break

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Note from shop owner To my wonderful customers,

My father is undergoing double bypass surgery at Brigham and Womens Hospital in Boston. I expect to be away until September 1st, but am readily available if you need assistance with your order. You can convo me via Etsy or you can also send an email at fireheart1975 [!at] gmail.com. Thank you!

Please do not file a case regarding your order while I am away, I will promptly issue a refund if it is requested, just allow 24 hours for processing. I will complete any outstanding orders or issues upon my return.

I really appreciate your patience, thank you! :)

-Carrie, Starfire's Creations

Note from shop owner

Last updated on Aug 26, 2016

To my wonderful customers,

My father is undergoing double bypass surgery at Brigham and Womens Hospital in Boston. I expect to be away until September 1st, but am readily available if you need assistance with your order. You can convo me via Etsy or you can also send an email at fireheart1975 [!at] gmail.com. Thank you!

Please do not file a case regarding your order while I am away, I will promptly issue a refund if it is requested, just allow 24 hours for processing. I will complete any outstanding orders or issues upon my return.

I really appreciate your patience, thank you! :)

-Carrie, Starfire's Creations

Carrie-Ellen Batcheller

Contact shop owner

Carrie-Ellen Batcheller

Reviews

Average item review
4.5 out of 5 stars
(271)
venomoussilver

venomoussilver on Aug 4, 2016

5 out of 5 stars

My soap is coming out looking like CP soap without the worry over my baby getting into lye. I couldn't be more happy with it, though I'm using a double boiler method rather than a crockpot which was in the instructions attached.

Raiynhawk

Raiynhawk on Jul 30, 2016

5 out of 5 stars

Nicely made to order hot process rebatch. It can take 4-6 weeks but it's worth the wait 😊 I can't wait to work with it soon. I'm going to make fresh coconut milk to add and a calendula, lavender, chamomile, honey infused bit of oil, likely jojoba or almond. Something like that, I'm going to think on it more. I'd hate to mess it up! Eek, I can't wait!

vsharp65

vsharp65 on Jul 26, 2016

5 out of 5 stars

It works very well. Well worth the money.

View all 271 reviews

Shop policies

Last updated on August 26, 2016
Hello! Starfire's Creations offers quality handmade body care and room scenting products at affordable prices. I am readily available by email, so please feel free to convo me with any questions, or custom requests.

Accepted payment methods

  • Accepts Etsy gift cards
  • Money Order
Payment
I accept PayPal and money order for payments. If you send an e-check via PayPal, I will start work on your order once payment has cleared.
Shipping
I always ship via Priority Mail with delivery confirmation, and use flat rate boxes whenever possible, for US buyers unless preferred otherwise. For international buyers, I usually ship international flat rate Priority Mail if possible, but can also provide a quote so that the buyer can decide which method of shipping they wish for me to use (since International shipping can be extremely expensive). Tracking is not available for overseas packages automatically - insurance will need to be purchased at the expense of the buyer. Please request a quote if you will want/need that service.

****VERY IMPORTANT**** Since my items are painstakingly handmade, please allow time for me to complete your order.... the standard turnaround time for me is between 2-6 weeks, but there may be other circumstances that decrease or increase the turnaround time. Unfortunately this is not my full time job (I wish it was) and I have a toddler, so that needs to be taken into consideration.
Refunds and Exchanges
Due to the nature of the items I sell, I do not accept returns unless I have made an error with your order.

I DO refund in full if you've decided not to purchase your order BEFORE I ship it. Also, in the event you do not receive your package, the best option is for me to remake and reship your items, since I will ONLY refund item cost, not shipping. Shipping cost is specifically for the purpose of shipping your package, and if your package gets lost -- it was still shipped and that part of the payment was used.

If you have issue with these policies, you must let me know before ordering. If you order, I assume you have read and completely understand my policies.
Additional policies and FAQs
If you have a hard deadline for when you need to receive the items, please let me know before ordering. I do my best to estimate how long orders will take, but there are many factors that come into play. Unless orders are placed a month or so before you need them, I usually cannot guarantee you will receive them in time, particularly if they are highly customized. Although I always try to help, last minute orders may not work out depending on my current volume.

Please note that I do not provide refunds due to not liking a fragrance you thought you might like but decided you did not. I feel the descriptions of the fragrances are accurate and the majority of them come directly from the manufacturer. Soap and candle making are both time consuming processes, and adding fragrance is a very small part of the process. Please try to choose fragrances you feel you will really like :)

I also do not provide refunds due to the color being different than you expected. If you request a certain color for your soap loaves or candles, I do the best I can to achieve the right color. However, a lot of factors go into how the color actually turns out.....for example, fragrances with a vanillan content will discolor a soap to tan or brown no matter what color is initially used. Shades of different colors are also hard to produce. Color shades can also vary between loaves.... if you order two loaves of lavender soap colored purple for example, the strength of the shade can be different between the two loaves. In particular, specific shades of purple and red are very difficult to do. Please know that I do the best I can, but cannot guarantee that the color will be exactly what you picture.

If you feel that you cannot leave positive feedback after receiving your order, please let me know. Something can be worked out, whether it be a discount on a future order, extra products with a future order, a partial refund, etc. Informing me of a problem by leaving negative feedback is not beneficial to either myself or you.