FirstEditionCandleCo

First Edition Candle Company

Okehampton, United Kingdom · 2185 Sales

Shop owner

Claire

Contact

Announcement   Current turn around time: 4-5 weeks.
We are slowly winding down business in preparation for the birth of our new baby in Mid December.

From 1st August all personalisations and customisation will cease until February 1st 2019

From October 1st we'll only have best sellers and wax melts

From December 1st turn around times will extend to eight weeks. You are encouraged not to purchase if you have an urgent request as understandably, we will only offer refunds on any urgent order placed during this time.

Sometime in December we will be taking four weeks leave to enjoy our new family.

Please note that I am currently suffering from pregnancy related illnesses at present all orders will ship on the ship by date in your order notes. Thanks for being patient.

Unscented pillar Candles coupled with delicious wax melts inspired by the dark, Gothic architecture, Witchcraft and the macabre.

Hand poured in England. To thy ovvn self be trve

Announcement

Last updated on Aug 1, 2018

Current turn around time: 4-5 weeks.
We are slowly winding down business in preparation for the birth of our new baby in Mid December.

From 1st August all personalisations and customisation will cease until February 1st 2019

From October 1st we'll only have best sellers and wax melts

From December 1st turn around times will extend to eight weeks. You are encouraged not to purchase if you have an urgent request as understandably, we will only offer refunds on any urgent order placed during this time.

Sometime in December we will be taking four weeks leave to enjoy our new family.

Please note that I am currently suffering from pregnancy related illnesses at present all orders will ship on the ship by date in your order notes. Thanks for being patient.

Unscented pillar Candles coupled with delicious wax melts inspired by the dark, Gothic architecture, Witchcraft and the macabre.

Hand poured in England. To thy ovvn self be trve

Claire

Contact shop owner

Claire

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About

The fastest way to travel is by candlelight

First Edition Candle Company started as a hobby many years ago. We have a deep appreciation for the aesthetics of the Occult, Witchcraft, Black Metal and a manner of all things considered dark.

We are unique people who really get a lot of joy from having one of a kind pieces and hand made items. Our home is filled with antiques and items that remind us of a memory or tell a story. We have always sought unique, yet affordable items for our home and we found that price didn't always mean quality.

As young newly weds, we struggled to find decor that was affordable and belonged in our lives. This meant at the start of our journey, we'd go and buy cheap candles and turn them into something beautiful for our home.

Eventually, we became unsatisfied with decorating mass produced candles - why buy candles of dubious quality when we could make our own? Candle making seemed like it could be an enjoyable hobby and it felt great to make things for our home that matched our tastes. With hand-pouring our own candles, we could ensure that cotton braided wicks were used for clean burning candles.

First Edition Candle Company has been a five year project, in mastering the art of candle making, there was a lot to learn and a lot of wick to burn. We launched in the last days of 2015 offering affordable candles to like minded folk. Know that when you buy from us, you're not buying from people who are running with an idea, we live and breathe the lifestyle that First Edition Candle Company represents.

We bring consistency to our creatures, in as much as every hand poured candle is guaranteed to burn as it should. Because every candle is poured by us, every candle is unique and no two are exactly alike. We hand dye our wax and while we can get a 100% colour match on most candles, there may be a difference on more obscure colours.

First Edition Candle Company creations are packed with character and therefore variations are to be expected. Every candle is made with a pure cotton braided wick meaning no lead based fumes are released into the atmosphere like many mass produced candles.

We know first hand that First Edition Candle Company candles are absolutely breathtaking as decorative candles. They are designed to be burned and we encourage you to get the most out of your candle. We make decorative candles for our home and certainly don't blame you for adding them to your home as purely decorative pieces.

Born from a love of Stephen King, Literary Horror, Magic and all things dark and mundane, our designs are entirely original concepts. Although we have seen other sellers use similar candle making effects, we have not seen our concepts appear anywhere and would appreciate this remain as such. It's always that much more rewarding when you come up with your own creations.

First Edition Candle Company - To thy ovvn self be trve

Shop members

  • Claire Burton

    Owner, Photographer, Customer Service

    Claire enjoys two things in life: burning candles and arguing why Stephen King is the best author in the world. She believes that every woman should have a good red lipstick in her arsenal and that Black Metal is the cure for most heartaches.

  • Phil Burton

    Mould Caster

    Phil enjoys high fantasy novels and Sega. When he's not reading or playing Shining Force, he is often found performing live with his guitar to appreciative crowds.

Shop policies

Last updated on June 21, 2018
Here in our magic shop of wonders you will find an array of stunning hand poured candles to light you through journeys between the pages... Or just something pretty to look at. Our candles have a range of uses and can be burned, used as decorative candles and can also create a little magic if you're partial. Each candle has it's own wicked personality.

First Edition Candles are an indulgent and affordable treat for yourself and for gifting. We send candles wrapped in butcher paper, and securely packed in straw filled boxes, all our packaging is recyclable and biodegradable - we don't use plastic bubblewrapping.

All candles are hand poured by us and all have been crafted with pure cotton braided wicks. We know where our wicks come from and what they're made of.

Because our creatures are hand poured, no two candles will be identical, while you will get what you are purchasing, tiny variations will occur due to the way wax cools in the moulds and is something we don't want to control. Due to monitor settings and hand dyeing wax, colours may not be exact to the image.

***All candles are created with paraffin wax or paraffin blends, unfortunately First Edition Candle Company Candles are not available as soy or palm alternatives this is due to unethical labour practices and deforestation in both soy and palm industries. ***

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
****Cancellation Policy****

You have the right to cancel up until day before shipment. Cancellation requests made after shipment will be subjected to being returned at your cost in which we do not refund the cost incurred for shipping it back. We will refund your initial costs only.

****Custom Cancellations****

Orders can be cancelled providing the candle colours are a colour we carry in our catalogue. Custom orders which are cancelled but the candle has been made are subject to partial refunds.

****REFUND PROCESSING****
Etsy Payments cancellations will be processed within 48hrs after we have received the unwanted candle/pictures of damage. Paypal cancellations can take 7-10 days for paypal to process.


As per the Consumer Rights directive, if you are an EU customer, you are legally entitled to return an item, to any EU based online business, no questions asked within 14 days of delivery.

This refund legally includes initial p&p cost but you are to cover p&p cost for returning.

We reserve the right to withold refunds until the item has been returned in an unused, resellable condition. We also extend this to worldwide customers. The law does not extend to custom items.

Please see https://www.searchlaboratory.com/2014/02/how-the-new-eu-directive-will-affect-online-retailers/ for a brief summary of consumer rights.

For damages incurred during shipping, please send photo proof as soon as the damage is discovered for insurance purposes and we will refund or replace.
Where a customer refuses to send photos of the damage, the customer waives their right to return as a damaged item and will be treated as an unwanted item.


*******Please note*********

Custom orders cannot be refunded but can be discussed on a case by case basis.
Payment
We accept PayPal and payments which come under the Etsy payments umbrella.

*custom orders*
Your order will not be made until payment has cleared.
Please be aware on purchasing a custom made candle you agree that the turn around time may be longer if we need to source components. If you are unsure whether we can send this in time for your giftee, just send us a message and we'll tell you if it's viable.
Shipping
We send via second class within the UK. Turn around times are accurately represented within each listing although we do aim to reduce this where possible

We can send via first class shipping for a small fee.

We will send you a shipping notification on the day we send it to you, we no longer send photos except for custom made candles but if requested we can accommodate as we photograph all orders for our social media pages.

Please ensure your address is correct as we mail to the address Etsy gives us, You can change the address up until one day before projected shipping. We will offer to resend for a fee that is equal to original postage paid + etsy fees for the postage listing for you to purchase or we can refund and cancel the order.

We will always be upfront and communicate should there be an issue, after all, we want you to be satisfied.


All hidden customs charges are the buyers responsibility.


********Overseas buyers!***************

Please note that creations can take from 7 days to 6 weeks to arrive from the UK and we ask that you wait 60 working days before reporting a non delivery.
Please ensure you order as far in advance as possible before you need it. Although we gladly accept returns, we cannot cancel orders once they have shipped nor can we refund if your mail carrier fails to deliver before you need it.

When you wish to order four or more candles, we will separate into two shipping boxes to keep costs down. At your request we can send in one box and we will invoice you for the extra shipping.

We are also able to provide tracking where required for a small fee.
Additional policies and FAQs
FAQ:

***Can I burn my candle without removing botanicals and charms?***

We strongly insist that you remove all decoration before burning your candle. This is in the interest of your safety as adornments can become secondary wicks. Once removed of all botanicals and charms, your candle is safe to light. Regardless, never leave your candle burning unattended.


****What do you mean when you say hand poured candles?****

Our candles aren't cheaply produced in a factory. When you buy from First Edition Candle Company you aren't buying marked up, repurposed candles. They are entirely hand made to order in our workshop from tiny wax beans into beautiful candles. We use moulds and we do not use or support the use of crayon to dye or decorate candles. You can look at our instagram for behind the scenes images.

***Do you make scented candles?***

We don't, reason being is that we don't want to use stock scents and as we are not perfumers, our own blends reflected this! When we spoke to customers about their needs, most said that like us, they used incense as home fragrancing or found scented candles triggered asthma. Candle makers in the UK are bound by CLP laws meaning that we cannot legally sell scented candles without the proper paperwork.

****Wholesale****
We offer wholesale at 30% off retail price. We have worked with some brilliant shops such as Dark Light Gothic, Afflecks Palace, Curiology Ltd, and Lakumay of Tavistock and are on the look out for more shops to carry our candles. Unfortunately, we don't rent shop space nor can we drop ship.

****Further information****
First Edition Candle Company is an artisan candle shop run by two people from a small workshop outside of their day jobs. Each candle takes several days to make and as much as we would love to, we can't compete with the often next day delivery you would expect from big brand stores. Please be aware of our processing times and order well in advance.
Privacy
1. Personal information I collect


To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of candles, for example), if you contact me directly.


Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:

As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;


when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.


Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.


Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.


Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Claire Burton, am the data controller of your personal information. If you have any questions or concerns, you may contact me by sending a convo.

More information

Last updated on Jun 21, 2018
Frequently asked questions
What is your Turn Around Time?

In order to get an accurate turn around time please see our shipping times in the drop down menu on each item. Alternatively, please read our announcements below our banner. We will endeavour to ship as fast as we can but understand that during September-March we are exceptionally busy and turn around times will be accurate with little room to ship sooner rather than later (though we work hard to speed up shipping!)

We cannot accept rush orders but we do have first class post options. This is not a guarantee that your order will be there when you need it.

Custom and personalised orders

Your order will not be made until payment has cleared. Please be aware that we may have to order components of your candle and we might not be able to ship within the estimated 10 day turn around time but will always be sent within three weeks of payment. If you are unsure whether we can send this in time for your giftee, just send us a message and we'll tell you if it's viable.

Shipping

We ship Mondays, Wednesdays and Saturdays. Shipping is 3-5 working days within UK. Working days are Monday-Friday only.

If you have an issue with your order after delivery, or you are concerned by the length of time it is taking to arrive, please contact us and we'll assist. Please bear in mind that for international orders, it can take a few weeks to arrive but *usually* delivered 14-25 days after shipping. We are always happy to recieve queries.

All hidden customs charges are the buyers responsibility, we unfortunately have no control over this.

Refunds

We comply with EU consumer rights directive. If unhappy send it back, unused in original packing within 14 days of receiving and we will refund including initial p&p (but not costs in sending an item back). We are happy to extend this to non EU customers. Refunds minus return shipping.

Custom orders cannot be refunded but can be discussed on a case by case basis.

We send candles wrapped in wax paper in secure recyclable packages ensuring they cannot be damaged. In the rare event your candle arrives damaged, it would be appreciated that it is reported immediately so we can work together in resolving the problem. At your request, we will refund or replace any item - just send photo proof for insurance purposes.

Wax Choices

We love paraffin blended wax. It is a dream to work with. We choose this over soy because there is no evidence to suggest soy is a healthier wax over paraffin.

Soy and Palm oil industries are rife with child labour (source wwf.org), unfairly paid farmers and both industries contribute to deforestation. We do not support unethical practices and therefore do not work with either wax.

To answer carcinogenic related questions, anything that burns produces carcinogens. A correctly wicked candle (paraffin, soy or otherwise) will give off minimal carcinogenic fumes, burns cleanly and produces no smoke whilst burning if the wick is kept trimmed to 1/4in.

Our candles are correctly wicked and burn clean due to our expertise in candle making.

Correct candle use

Before lighting take care to remove all adornments including dried flowers from your candle.

In order to keep your candle clean burning, We recommend that you trim your wick to a quarter inch each time you light your candle. If your candle smokes, it is either in way of a draught or it needs to be trimmed.

We recommend that you burn your candle until the wax pool reaches a few millimetres from the edge and is snuffed out. Normally this is about 2 hrs from lighting in a draught free environment.

We always recommend that you burn your candle on a saucer or coaster.

When ready to light again, trim before use.

Our candles discolour if they are kept in direct sunlight. Please refrain from putting candles on the windowsil/window ledge

Can you donate to my fund raiser or charity raffle?

As much as we appreciate being asked, sadly we are unable to give away items.

I need help with a spell, can you make me one?

Unfortunately we are unable to advise on spells and rituals as this would place liability on us. Responsibility is placed on the client to seek out their own spells if they wish to use our candles in spell work.