FirstFloorCrafts

First Floor Crafts

Helsinki, Finland · 4 Sales

FirstFloorCrafts

First Floor Crafts

Helsinki, Finland 4 Sales On Etsy since 2011

0 out of 5 stars
(1)

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Katriina Gafoor

Contact shop owner

Katriina Gafoor

Reviews

All reviews are from verified purchases
No reviews in the last year

Anonymous on Nov 26, 2011

5 out of 5 stars

Very quick delivery and beautifully gift boxed. Absolutely adorable and very well made, worth every penny!! Communication was excellent and I would definately order from firstfloorcrafts again. The thank you card was nice touch. nThank you Katriina for the excellent service provided. nKind Regards, Amanda

Shop policies

Last updated on February 16, 2012
Welcome!
All the items in the First Floor Crafts are handmade with love and each of them is completely unique. If you have any questions or concerns please don't hesitate to contact me! If you want to do business with me in Finnish please click the Contact link on the left side of the page or send me email to address firstfloorcrafts(a)hotmail.fi.

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Tervetuloa!
Kaikki tuotteet First Floor Crafts -kaupassa on tehty käsin rakkaudella, ja jokainen niistä on täysin yksilöllinen. Jos haluat asioida kanssani suomeksi, klikkaa vasemmassa palkissa olevaa linkkiä Contact ja kirjoita viestisi. Voit myös lähettää minulle sähköpostia osoitteeseen firstfloorcrafts(a)hotmail.fi.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Other Method
Payment
In First Floor Crafts you can pay by using Paypal. Also Credit Card payments can be made via PayPal - you do not need to have a PayPal account. Bank transfer is available for Finnish customers. If you live in Finland and want to use the bank transfer just select "Other" from the payment options and I will get back to you with the sum in euros and other needed details.
Shipping
Ready-made items are shipped once payment is confirmed, usually within 24-72 hours. For items that are custom-made to order, we'll discuss the expected time separately.

I ship on weekdays (Monday-Friday) so the items bought during the weekend will be shipped on Monday. International orders are sent via Finnish Air Mail and depending where you live it can take 1-3 weeks of sending before the package arrives. So please be patient!

For customers outside the EU, please note that you may be liable to pay customs duties or other fees when you pick up the package. Most countries do not charge customs duties on packages below a certain value, but if you're not sure please check the customs regulations in your country to avoid surprises.
Refunds and Exchanges
If for some reason you are not happy with the item I sent you, please contact me within 48 hours of receiving your item. Refunds and returns are handled on a case-by-case basis. As a rule, refunds are issued once the item has been returned. Return shipping is the buyer's responsibility.
Additional policies and FAQs
Would you like to make a custom order? Or did you see something that you like but it has already been sold? I take custom orders and I can usually make another item very similar to the ones I've already sold. Bare in mind that all the items are handmade and unique so your item might slightly differ from the one that you've seen! Anything that is listed as a pattern can also be made as a finished item, even if the final product is currently not listed. Don't hesitate to contact me!

Please note that custom orders usually take 1-5 weeks to complete depending on the amount of work.

All items are made in a smoke-free home. I have two parrots so in case you are allergic you should keep this is mind.

If you have any questions that I have failed to answer here don't hesitate to send me email! You can contact me by writing mail to address firstfloorcrafts(a)hotmail.fi.