FiveOfMine

◊ Refunds and Returns ◊
If for any reason you are dissatisfied with your purchase it may be returned and refunded for the full purchase price, minus the cost of shipping and gift wrap (if applicable). All returns must be made within 7 days of receiving the item. All items must be returned in their original condition and packaging materials. The buyer assumes all responsibility for the cost of returning an item. Please contact me through Etsy if you would like to return your item.

◊ Nonrefundable Items ◊
Please note that some custom and personalized orders may not be returnable or refundable.

◊ Order Processing Time ◊
Current processing time is 1 - 3 business days.

◊ Domestic Shipping ◊
By default, domestic orders are sent via USPS First Class Mail and generally take 2 - 5 business days to arrive. However, packages can take up to 6 weeks to arrive, though this is very rare. Shipping charges include shipping cost, tracking information, insurance, and packaging costs. Exceptions are explicitly stated in the items' description.

◊ International Shipping ◊
By default, international orders are shipped by Asendia International First Class Mail. Shipping charges include shipping costs, package costs, and insurance against loss or damage. When the package arrives in the customer's country it is transferred into the care of that country's government sponsored mail service (i.e. Royal Mail for the UK, Canada Post for Canada, Australia Post for Australia, etc). Limited tracking information is available through the customs order number, but this is not always reliable as the buyer's own government sponsored mail service is responsible for updating tracking information. Please keep in mind that I cannot control how long a package takes to be delivered, nor how long it is held in customs. Typically international orders take 3 - 8 weeks for delivery.

◊ Lost International Orders ◊
If more than 60 days have passed since the order has shipped and you have not received your package please contact me on Etsy. I will file an insurance claim to recover the full cost of the order and issue a full refund to you. Please note that there is a window of 180 days to file an insurance claim. Beyond that time frame I cannot file an insurance claim and you will no longer be eligible for a refund or replacement.

◊ International Customs Fees ◊
The buyer is responsible for any customs fees. Please be aware that in some countries (especially the UK) these fees can be quite high. Your package will be labeled "Handmade jewelry" and include the exact price of the item in US dollars. For more information, please refer to Etsy's Custom Duties and Import VAT help article here:
https://www.etsy.com/help/article/5023

◊ International Shipping to Brazil ◊
International shipment of packages to Brazil cannot be insured. Limited tracking information is available with the customs order number and depends solely on the Brazilian mail system for updates after the package leaves the U.S. All sales to Brazilian customers are nonrefundable once the order has shipped.

◊ Expedited Shipping - Priority or Express Mail ◊
Expedited shipping by Priority or Express mail is available for purchase upon checkout for both domestic and international orders. Please note that order processing time still applies and your order will be shipped 1 - 5 business days after purchase.

◊ Item Packaging ◊
Each item will be shipped in a recycled paper jewelry box. Additional gift wrap is available for purchase at checkout.

◊ Wrong Shipping Address ◊
The customer is responsible for providing the correct shipping address. By purchasing an item, the customer assumes all responsibility for shipping costs. If a package cannot be delivered to the address provided and is returned to me, the customer will be notified and asked to pay for the additional shipping costs required to resend the package.

◊ Custom Fittings ◊
Most items can be customized to fit your exact needs. If you would like the length of an item adjusted and you don't see your size available, please send me a message prior to purchasing the item and I will set up a custom order for you (please note that adding extra length to an item may incur extra fees).

◊ Wholesale Orders ◊
I welcome wholesale orders. If you are interested in purchasing multiple items from my store at a wholesale price, please send me a message.

◊ Bridal Orders ◊
I would love to make jewelry for your special day! I offer discounts on bridal orders of five items or more. Please contact me for more info.

◊ Jewelry Care ◊
To prolong the life of your jewelry, do not shower or swim with it on. Store in an air tight container. Clean gently with warm water and soap and dry thoroughly with a soft towel. Buff gently with a soft jewelry polishing cloth as needed.