FizziJayne

fun illustrations to brighten up your day....

Radlett, United Kingdom | 259 Sales

FizziJayne

fun illustrations to brighten up your day....

Radlett, United Kingdom 259 Sales On Etsy since 2013

5 out of 5 stars (37)
Fiona Rheinberg

Contact shop owner

Fiona Rheinberg

Announcement    Brand new products launching on 3rd June 2019! Find out first by signing up to my happy email ----> https://bit.ly/fizzijaynenews

Announcement

Last updated on May 21, 2019

Brand new products launching on 3rd June 2019! Find out first by signing up to my happy email ----> https://bit.ly/fizzijaynenews

About

Brightening up your day....

fizzi~jayne was founded by me, Fiona. It all started from a tiny desk in my spare room. As the business has grown I've slowly been taking over the room and it is now my home office & studio.

fizzi~jayne came about from my need to be creative and a way to escape the real world, which let’s be honest can be stressful and overwhelming sometimes. I want to create products that are fun and sprinkle happiness to brighten up someone’s day.

If you are wondering where the name comes from ~ Fizz was my nickname at school and Jayne is my middle name.

Originally when I started my business I used to make everything but as my business grew I needed to outsource some of the production. Everything you see in my shop is designed by me, fizzi~jayne, but a lot of items are now manufactured by other British businesses. I'm passionate about sourcing from UK suppliers and the manufacturers I work with also produce my products in the UK.

In my everyday life, as well as my business, I am trying to cut down waste and reduce the plastic that I use. Any online orders for greeting cards will no longer be packed in plastic cellophane bags. All my cards are wrapped in paper bags and posted in a hard back envelope which can be recycled.

So that's me. Have a look around my shop and if you want to know more about me and my process, drop me a message.

Shop members

  • Fiona Rheinberg

    Owner, Designer, Creator

    I am crafty individual that loves to make things and doodle. I drink too much coffee and eat too much chocolate. I'm also a Cockapoo Mum to Jenson.

Production partners

  • A UK based printer

    London, England

    I needed help printing my design to keep up with demand but I also wanted a better quality print than what my home printer was capable of.

  • Awesome Merchandise

    Leeds, England

    Awesome Merchandise print my coasters, mugs, badges and magnets. It was important for me to work with a company based in Britain who offer great quality and sustainable products. They are a perfectly named company based in Leeds who offer fabulous service.

  • printed.com

    London, England

    High quality prints of my illustrations on to greeting cards and A4 Prints as well as printers for my business stationery.

Shop policies

Last updated on February 28, 2019

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 30 days of delivery
Ship items back within: 45 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Please note: Unless faulty, items that are personalised, bespoke or made-to-order to your specific requirements are non-refundable.

I do hope you are happy with all your purchases from fizzi-jayne but if for whatever reason you are not happy, do not hesitate to contact me. You have the right to terminate the contract and return an item up to 30 days after receipt of your order and a full refund including the cost of the outgoing postage will be made within 14 days of fizzi~jayne receiving the returned item(s). The buyer is responsible for paying for the cost of return postage.
Payment
Payment can be made through PayPal or with a debit or credit card.

You may cancel an order before it's dispatch. Once the order is dispatched you can no longer cancel your order and instead please refer to my Return/Refunds policy.

Any personalised orders will need to be cancelled within 24 hours of confirming your order.

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Shipping
Unless otherwise stated, items are posted within 3 working days from confirmation of payment.

An email will be sent confirming when your order has been dispatched.

UK Shipping
Orders within the UK will be posted via Royal Mail 2nd class post or,
you can upgrade to 1st class or, Signed For 1st Class Postage which will require a signature on delivery (this is not a fully tracked service, you can only track when your item has been delivered and see who signed for it).

Standard postage within the UK can take up to 3 working days and during busy periods can take longer. Please allow 10 days for your order to arrive before contacting me.

International Shipping
For International orders, your items are posted by Royal Mail International Standard with an option to upgrade to Signed For Postage which will require a signature on delivery (this is not a fully tracked service, you can only track when your item has been delivered and see who signed for it).

International shipments can take up to 2 weeks to be delivered and during busy periods can take longer. Please allow 28 days for your order to arrive before contacting me. I would recommend upgrading to the signed for postage to be able to track your order for peace of mind.

I cannot guarantee delivery times by Royal Mail and I cannot be held responsible for delays by the postal service.

Please note:- that buyers are responsible for any and all duties and customs charges that may be incurred.
Additional policies and FAQs
All dealings are subject to UK Law

If you can't find what you require or want a personalised card please contact me directly with the details.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as,
1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and
2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy.
I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers.
I may engage certain trusted third parties to perform functions and provide services to my shop, such as delivery / postal companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers.
If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws.
I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:
(a) respond to legal process or to government requests;
(b) enforce my agreements, terms and policies;
(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or
(d) protect the rights, property, and safety of my customers, or others.

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: six years.

5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access.
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete.
You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object.
You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain.
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Fiona Rheinberg, am the data controller of your personal information. If you have any questions or concerns, you may contact me at fiona [!at] fizzijayne.com.