If you receive a candle in the mail that has been damaged or broken, please send me a photo of the damage within 30 days of the shipping date and I will send you a replacement.

All items must be paid for in full before they are shipped.

Domestic Shipping:
All candles are shipped Priority Mail through the US Postal Service. Priority mail arrives in 1-3 days and includes insurance of up to $100 if items are damaged or lost. You will receive tracking info from etsy when I print postage for your order. If your order is fewer than 12 candles, they will be shipped in boxes of up to four candles per box. I use etsy's calculated shipping feature which determines shipping based on weight of the candles and your zip code, so I can't offer shipping quotes but you can get one by adding the items you're interested in to your cart and seeing what is estimated before paying.

I am happy to expedite shipping when possible, i.e. 2-day or overnight shipping. Please send me a message prior to making a purchase and I will let you know if I am able to expedite your order. You are responsible for related additional shipping fees, which I will inform you of.

If an item is lost or damaged, you must notify me within 30 days of the shipping date. I am only able to file a claim with USPS withing 15-60 days of the shipping date, otherwise I am not able to receive a refund and neither can you.

If the post office attempts to deliver a package but you are not home and/or do not respond to USPS notifications left for you to pick up the package and it is sent back to me, you are responsible to pay for re-shipping.

****IF YOU LIVE IN THE PHILADELPHIA AREA**** you are welcome to pick up your order at my studio in West Philadelphia, near 50th St & Baltimore Ave. Use the coupon code STUDIOPICKUP to get free shipping on your order, and send me a message so we can make arrangements. If you do not send me a message to make arrangements within three days of your order, I will cancel your order, minus a $3 restocking fee. If you are not responsive to follow-up communication and/or do not pick up the order within two weeks, I will cancel your order minus a $3 restocking fee.

International Shipping:
Candles shipped internationally are shipped with First Class International shipping. If you would prefer Priority or other international shipping, message me and I will look into cost. Depending on where you are located, it will typically take 2-6 weeks for the package to arrive.

Customs may levy taxes/fees on items shipped internationally. It is the responsibility of the buyer to pay these taxes and fees. Any package that is returned to me due to the buyer's refusal to pay these fees will be refunded minus the shipping costs. I will not mark items as a gift to avoid fees. Doing so is illegal and I cannot risk the consequences that getting caught shipping illegally would have for my business.

If an item is lost or damaged, you must notify me within 30 days of the shipping date. I am only able to file a claim with USPS withing 15-60 days of the shipping date, otherwise I am not able to receive a refund and neither can you.

If the post office attempts to deliver a package but you are not home and/or do not respond to postal notifications left for you to pick up the package and it is sent back to me, you are responsible to pay for re-shipping.

About Luminaries Candles & Proceeds Donation

I am always skeptical when I see "proceeds from the sale of this go to..." because many times some large company is using that as a gimmick to increase sales and only donate 5% of the profits. That is not the case with Flaming Idols Luminaries candles. For each $10 candle sold online, $7 goes to the organization associated with that candle. Materials for each candle run between $2.50-$3.00 each. When one is purchased, I pay myself for the time it takes me to prepare them for shipping. Right now I am aiming to pay myself $12/hr, estimating that I can prepare 8 candles for shipping each hour ($1.50/candle x 8 = $12). When Luminaries are sold on consignment, I subtract $3 from the payment I receive from the consignment shop and donate the difference. If you have any questions about this, please feel free to contact me at flamingidols [!at] gmail.com

WHOLESALE ORDERS!

I do wholesale orders. $5/per candle, minimum of 15 candles per order. Please e-mail me at flamingidols [!at] gmail.com to place an order.

Custom Designs
I am happy to create a custom candle for you! Check out my listing here: https://www.etsy.com/listing/212437699/custom-glass-votive-candle-gay-altar
All custom designs are property of Flaming Idols/Robin Markle and can be reproduced and sold at any time.

Flaming Idols are available at brick & mortar establishments:

Box, St Louis, MO
Deco, Raleigh, NC
Domestica, Des Moines, IO
Glad Day Bookshop, Toronto ON
HausWitch, Salem, MA
The Merchant Company, Portland, ME
Nice Things Handmade, Philadelphia, PA
On Centre, Jamaica Plain, MA
Otherwild, Los Angeles CA
Rose Gold, Seattle WA
Sex & Ice Cream, Kansas City, MO
VIX Emporium, Philadelphia PA
Womencrafts, Provincetown, MA
Wholly Craft, Columbus OH