FlatwareCreationSS

We want you to LOVE your purchase. If for any reason you are dissatisfied with your product, please contact me directly and I will work with you to make it right! Flatware Creationss must be contacted immediately after you receive the product.

Sorry but no refunds or exchanges for custom orders.

We are happy to accept returns/exchanges under the following conditions:

1. Shipping charges are non-refundable in the event of a refund or exchange. The customer is responsible for all shipping costs associated with the exchanging or returning of products with tracking. This includes us shipping back to you.

2. A 10% restocking fee will be deducted from your refund in the event of a return. Exchanges will not be charged a restocking fee.

3. Once your returned item has come back to me, I will issue the refund or exchange.

• We also offer the option for exchanges, adjustments, or whatever it takes to make it right.

We can re-size your rings if they do not fit. We offer this service for free,
you only have to pay for postage.

- Steps for re-sizing rings: -
• Message us prior to sending rings back. We'll provide a message with the details.
• Pay for the return shipping.
• Mail the rings back to us with a note for the correct size.
• Wait with glee for newly sized rings to arrive.

Flatware Creationss accepts...
> all major credit cards through Etsy's direct checkout
> Etsy gift cards
> PayPal - Please make sure your address through PayPal is correct, PayPal address is the address I will use! We will ship to other addresses when requested.



*New York residents will be charged a 0.08% sales tax.

Items will be shipped after payment is received.

All items will ship within 3 business days of receipt of payment.
Orders will be shipped to the address on your Esty receipt. All domestic orders have tracking included in the price.

All shipping options are based upon EXPECTED business days and can vary depending on the postal service domestically and internationally. Flatware Creationss is not responsible for late arriving packages.

All International orders are treated with the same care, consideration, attention to detail and shipping order as domestic. However, Due to the Customs policies and capabilities of each different Nation, Please expect that the delivery of your item can range anywhere from 1-5 weeks from date of shipment.

We will issue a refund for the international shipping fee if any remains.

As with all international purchases, any duties or customs fees imposed by the destination country are the sole responsibility of the buyer. Every country charges it's own rate and it is the buyers responsibility to be familiar with the charge they will receive in duties before purchasing. The price you pay for shipping covers just that, shipping. No duties are included in that price.

IMPORTANT FOR INTERNATIONAL BUYERS! WE WILL NOT FALSIFY CUSTOMS FORMS. Please do not ask us to do so!
Marking your shipment as a "gift" is not only unethical, it is illegal and carries penalties and fines.

Many countries charge Customs duties and taxes for bringing merchandise into the country. It is the responsibility of the buyer to pay and understand the duties and taxes of his/her own country.

You can either check with your local Postal service or do a Google search of "Customs Duties" for your own particular country.

Insurance: protects against loss or damage. It is the buyers responsibility to request insurance on the parcel. Please contact us to add this service PRIOR to purchase. In the case insurance is not purchased, Flatware Creationss is not responsible for lost shipments.

International Delivery Confirmation: It is the buyers responsibility to requests and pay for Delivery Confirmation on the parcel if desired.

-Contact-
You can contact us via Etsy conversations, please do not send us direct e-mails (they often end up in our spam folder & go unread).

-Reviews-
Communication is very important to us!
If for any reason you are not satisfied with your purchase,
please do contact us before leaving a poor review we would like to be able to make you happy with your items.

We love to get custom orders. If you see something that you like that has been sold or want something different please let us know and we will do our best to create or recreate something just for you!

IMPORTANT NOTE ABOUT HAND STAMPING: All of our flatware is hand stamped with each letter or number stamped one at a time. The letters & numbers will not be perfectly straight nor perfectly lined up, even though we do our best to achieve perfection. Each blow of the hammer leaves an impression and it may be a lighter or a deeper impression. Because of that, all letters will not have the same saturation of the oxidation. We always use the same style, so all letters will be from the Same set.

****magnetic clasps are NOT to be used if you have a pace maker******