FleursAvenue

Botanical Remedies | Art & Modern Everyday Jewellery

London, United Kingdom

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    WE SHIP WORLDWIDE // FREE US STANDARD SHIPPING ON ORDERS ABOVE $35.

♡ Welcome to Fleurs Avenue, where you can find enchanting jewellery pieces and natural botanical remedies, for you and your loved ones.

♡ We hope everyone is safe during this unprecedented time. Our current turnaround time is 3-5 business days. If you would like to rush your order, please feel free to email us

♡ Our jewellery is handcrafted with care and love with an array of high-quality materials, heavily plated brass in 14K-24K gold or silver or left raw intentionally, gold-filled and 9.25 sterling silver. Stones and many other organic materials, including polymer clay and resins, are frequently incorporated. Hypoallergenic. Tested free of nickel, lead and cadmium. Suitable for sensitive skin.

♡ Bridal, consignment, wholesale & custom orders are welcomed. Please email (fleursavenue@outlook.com) for further details.

♡ We want you to be happy doing business with us, so any questions and concerns are welcome.

♡ Follow us on Instagram @fleursavenue_ to kept updated on new arrivals, exclusives and promotions

♡ Thanks again for visiting and happy shopping!

Announcement

Last updated on Nov 20, 2020

WE SHIP WORLDWIDE // FREE US STANDARD SHIPPING ON ORDERS ABOVE $35.

♡ Welcome to Fleurs Avenue, where you can find enchanting jewellery pieces and natural botanical remedies, for you and your loved ones.

♡ We hope everyone is safe during this unprecedented time. Our current turnaround time is 3-5 business days. If you would like to rush your order, please feel free to email us

♡ Our jewellery is handcrafted with care and love with an array of high-quality materials, heavily plated brass in 14K-24K gold or silver or left raw intentionally, gold-filled and 9.25 sterling silver. Stones and many other organic materials, including polymer clay and resins, are frequently incorporated. Hypoallergenic. Tested free of nickel, lead and cadmium. Suitable for sensitive skin.

♡ Bridal, consignment, wholesale & custom orders are welcomed. Please email (fleursavenue@outlook.com) for further details.

♡ We want you to be happy doing business with us, so any questions and concerns are welcome.

♡ Follow us on Instagram @fleursavenue_ to kept updated on new arrivals, exclusives and promotions

♡ Thanks again for visiting and happy shopping!

Items

Belle

Contact shop owner

Belle

Reviews

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Quality 14 Shipping 45 Customer service 49

About FleursAvenue

Sales 1,073
On Etsy since 2009

Fleurs Avenue. A Peculiar Floristry, 100% Pollen-Free. Beautifies Women as Flowers Do To Earth.

Established in 2009. A fairytalesque picture of spring blossoms, candy floss clouds, shimmering butterflies and humming birds inspired her name, Fleurs Avenue. Where dreams, love and fantasy wonderland stay connected.

Always daydreaming, our whimsical jewellery designs are driven by dreams, nature, stories, poetry, fantasy and cultural inspiration. Every piece of jewellery is designed and meticulously put together with love and attention to details. To spark joy and to beautify women as flowers do to earth.

At Fleurs Avenue, no order leaves without stringent quality checks and our signature packaging. For gifts, you get to add on our gift wrapping service. An eco-friendly kraft box/wrapper, exquisitely wrapped with a reading from a storybook and hand-tied with French trim.

Sincerely from us to you, we are confident you will find something to pamper yourself or your loved one. Let us know if you would like us to add a greeting note.

Fleurs Avenue has been featured on various press and publications such as the real simple magazine, iheartdaily, vintage indie, gogosushi, heylittlebirdie, daydreamlily, haute design and Etsy's storque... etc.

Shop members

  • Belle

    Owner

Shop policies

Last updated on February 27, 2019

Accepted payment methods

Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
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// Our Promise //
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Customer satisfaction is our top priority, therefore, we're dedicated to making sure you are 100% happy with your purchase. If you are not happy with your purchase, had a change of mind or received a damaged product, please contact us within 14 days of delivery.

As shoppers ourselves, we too understand the awful feeling of receiving a damaged or wrong order.

Therefore, at Fleurs Avenue we do our very best to accurately describe and portray our products exactly to what you will be receiving. However, due to different lightning conditions and monitor screen output, there may still be slight variations.

We also ensure all order(s) are thoroughly checked, securely packaged and marked fragile before we mail them out.

That said, if in the unfortunate event you have to return an order because of our mistake (e.g. wrong product, size or colour). We will accept responsibility for the return shipping, or provide you an alternative solution.

We take all our customers’ satisfaction seriously. All requests for return will be reviewed and investigated thoroughly.

Please do not return your order without first contacting us.

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// Conditions for Return and Exchange Eligibility //
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Due to hygiene reasons, we cannot accept returns nor exchange on earrings, or any piercings.

For custom-made and personalised products, because they are exclusively made for you, we cannot accept returns or exchange unless they had arrived damaged.

If the product you will like to exchange to is of a higher value, you will need to make up the difference in price from the value of the product you originally purchased. If the product is of a lower value, we will refund the difference.

If the product it is no longer in stock/production to do a replacement, we will issue you a refund.

We’ll need your help to return the product(s):

❀ Within 21 days of delivery
❀ In its original unworn condition
❀ in its original undamaged packaging as when it was received, inclusive of tags, certificates, etc*

*Any orders returned failing the above conditions may result in a delayed refund or may not qualify for a refund.

The responsibility and shipping cost incurred for a return or exchange is to be borne by the buyer. The shipping carrier you decide to use is up to you. That said, we do recommend using a traceable method to prevent any dispute. Please keep the tracking details for your records. In the unfortunate event any item(s) is lost/stolen in the mail, Fleurs Avenue cannot be held accountable.

Shipping charges for the original purchase and delivery of product(s) is not refundable.

Fleurs Avenue cannot accept responsibility for packages we did not ship and any custom duties/delays, import taxes, and/or fees imposed by the destination country.
Payment
Please note payment is expected within 24 hours of placing an order. If for some reasons you are unable to make payment after checking out, please contact us to avoid cancellation.
Shipping
We sure do, we ship WORLDWIDE, to the address stated on your RECEIPT. Therefore, please make sure the address stated on your PayPal is the same to avoid any confusions and delay. Fleurs Avenue cannot be held accountable for item(s) mailed to an incorrectly provided address.

Most of our designs are made to order, upon cleared payment, we endeavour to create and ship your orders within 3 working days. Shipping is done between Mondays to Fridays. Should you like to make any changes, please contact us as soon as possible. Once your item(s) are shipped, we will update Your Purchases status to “Shipped”.

Please note we DO NOT ship or work on weekends and public holidays.

Most of our products are made to order, upon cleared payment, we endeavour to create and ship your orders within 3-5 working days between Mondays to Fridays, excluding public holidays.

Fleurs Avenue will mail with tracking for all orders. Your item(s) will be electronically tracked and you will need to sign for your items. A tracking code will be issued to you upon request. In the event of loss or damage of items, a compensation claim will be filed up to £49 / approximately $77.60. Please note this is not the same as insurance. If your purchase amounts to more than £49 pounds and you will like to insure your items, please contact us.

We do apologise that we will no longer be able to offer standard mail nor the flexibility to downgrading your shipping options as we did before. This is in the interest of our customer and business.

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

If there is going to be a significant delay with posting your order for any reason, we will inform you. In events of volume orders say Christmas, anniversary, clearance/sale, press release... etc. Please allow a turnaround of 1 to 2 weeks..

If an item may become out of stock after you have placed your order, we will inform you as soon as possible and give you the option of a refund, an exchange or having it shipped at a later date together or separately. If we are no longer able to create the order, you will be given the option of a full refund or an exchange.

*In the unlikely event that you do not receive your shipment after 4 weeks, please contact us immediately so we may submit a claim for compensation.
*Any delay at the destination countries is not within our control.
*For festive postings, it is advisable to add another 10 working days to the estimated delivery time.
*Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
Additional policies and FAQs
Before contacting us, you may like to go through questions we get asked regularly because you may just find the answer you are looking for! :)
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1, I am new to ETSY. How do I order?
Here's a detailed visual guide to help with your first purchase! http://www.etsy.com/help_guide_checkout.php

2. I do not have an ETSY account. Can I still shop with Fleurs Avenue?
You certainly can! Please contact me at fleursavenue [!at] outlook.com for more information.

3. Do I need to have an account with PayPal to shop with Fleurs Avenue?
Of course not! We use PayPal because they’re safe, secure and reliable but if you prefer other payment methods, it can be arranged. Please contact us for more information.

4. I do not have PayPal. How do I go about payment?
You can pay with your debit or credit card through PayPal even if you do not have a PayPal account. For a detailed explanation on how to pay with your credit/ debit card, please visit http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/

5. May I know the price in my currency?
To view price in your currency, please click on "currency" at the bottom of the page and select the currency of your choice.

6. Do you do meet ups, cash on delivery?
No, due to the risk and time involved.

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// TIME & DELIVERY //
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7. Have you shipped my order?
When your order is mailed out, we will update your shipping status on ETSY to “SHIPPED”. Please check “Your Purchase” to check on your order status. For non-Etsy customers, I will drop you a little note to let you know your order status.

8. How long does it take for my items to reach me?
✈ local (1-2 days business days)
✈ Asia - 4 to 12 days
✈ Western Europe - 3 to 12 days
✈ Eastern Europe – 4 to 12 days
✈ United States – 5 to 20 days
✈ Everywhere Else – 4 to 20 days

Please note these are estimated time frames. Your order may be subjected to custom checks/clearance if any. The stricter your country, the longer it will take to clear custom. Worldwide orders could take up to 30 days.

9. I have not received my items, what should I do?
If your order has not arrived after the stipulated time frame for delivery, please contact me.

You may contact me about your order at anytime with full details of your order.

9. I have not received my items, what should I do?
10. Can I buy insurance or upgrade to a more secure service?
Definitely! If you require insurance, please contact us to upgrade and adjust postage accordingly.

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// FAULTY, DAMAGED, STOLEN, LOST //
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11. I receive something damaged and I HAVE BOUGHT insurance. Will I be compensated?
Please contact us if you have upgrade your shipping to include insurance which covers damaged during delivery, stolen and lost items and you have photographic evidence to support your claims. We will work with you to raise a claim for compensation.

12. I receive something damaged and I HAVE NOT BOUGHT insurance. What should I do?
Please contact us and we will try to help within our abilities.

13. My item is considered lost / stolen and I HAVE NOT BOUGHT insurance. What should I do?
Please contact us and we will try to help within our abilities.

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// CUSTOMIZATION //
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14. I will like the length of the necklace to be longer than the default and “up to” length, what will be the additional charge?
Please contact us for more information.

15. I prefer a blue flower rather than the pink, will you be able to tweak it for me?
Yes. We are able to, if the supplies are available. Please contact us for more information.

♥ For custom-made and personalised products, because they are exclusively made for you, we cannot accept returns or exchange unless they had arrived damaged.

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// ETSY FEEDBACK //
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16. When do I leave feedback?
Please leave your feedback after you have acknowledge receipt and have no issues with the item you received, and after an issue is resolved. If you face any problems with your purchases, please contact us before you decide to leave a neutral/negative feedback. We are always here and ready to help you resolve them.

17. When will I receive your feedback?
We will leave a feedback after you have acknowledge receipt by leaving your feedback.

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// OTHERS //
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18. Will I receive a brand new piece of jewellery?
Yes, All orders are brand new.

19. Why are some of your item(s) labeled with "back-order" and what does this imply?
Due to popularity and demand, these item(s) sells out faster than our expectation and when such instances happen, they are label as "back-order.” Occasionally an item may become out of stock after have place your order. When this happen, you will be informed with an option for refund, back-order or exchange.

The definition of back-order is better explained below:
Seller's order for goods from a supplier that have been requested by the seller's customer but are not in the seller's current inventory. A back order is an open obligation (of the supplier to ship and of the buyer to accept) until the merchandise becomes available and the transaction can be completed. - http://www.answers.com/topic/back-order

20. How long do I have to wait for a back-order?
Usually, replenishment for a “back-order” would have already taken place the moment it is out of stock. If action was not taken earlier, a replenishment order will be placed once payment for a "back-order" is cleared. Your "back-order" will then be ready for mail in my best of ability. This could take as early as 5 days to a month.

21. Are you able to repair my Fleurs Avenue jewellery?
Yes. Please contact us for more information.

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// WHOLESALE //
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22. Do you do wholesale or consignments?
Yes. We welcome and stock to shops globally. If you are interested in us, please drop us a message.

More information

Last updated on Feb 18, 2019
Frequently asked questions
Wholesale availability

We welcome and stock to shops globally. If you are interested in us, please drop us a message.